PlaytestCloud collects some Personal Data from its Users.
Personal Data: various types of Data
Personal Data: Trackers; Universally unique identifier (UUID); Usage Data
Personal Data: various types of Data as specified in the privacy policy of the service
Personal Data: various types of Data as specified in the privacy policy of the service
Personal Data: various types of Data as specified in the privacy policy of the service
Personal Data: email address
Personal Data: company name; email address; first name; last name
Personal Data: phone number
Personal Data: email address; Tracker; Usage Data
Personal Data: various types of Data as specified in the privacy policy of the service
Personal Data: various types of Data as specified in the privacy policy of the service
Personal Data: city; company name; country; date of birth; email address; first name; last name; password; physical address; state; VAT Number; ZIP/Postal code
Personal Data: Cookies; various types of Data as specified in the privacy policy of the service
Personal Data: email address; various types of Data as specified in the privacy policy of the service
Personal Data: various types of Data as specified in the privacy policy of the service
In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.
We store tester profiles to invite them to upcoming playtests, pay testers, detect fraudulent signups, and related activities. The types of personal data being stored are:
address
contact information
demographic information
playtesting history - for testers
invoices and payment history
tester relationship notes
tester gaming habit profile
tester children demographics
tester devices
ip, browser data such as resolution and referrer
payment information
We offer and conduct playtests so that testers can participate. Participating in a playtest means filling out surveys on PlaytestCloud.com or on partner pages, testers recording their voice, screen and sometimes their face via their front camera (they will be explicitly warned about this). We review these recordings for quality assurance purposes and send the data to the game developers. It also includes receiving a reward payment from PlaytestCloud. We process the following data for this purpose:
communication history
address
contact information
demographic information
playtesting history - for testers
invoices and payment history
playtest results: recordings and survey responses
customer relationship notes
tester relationship notes
tester gaming habit profile
tester children demographics
tester devices
ip, browser data such as resolution and referrer
payment information
We process personal data of game developers to work on their orders and conduct playtests for them. We process the following types of personal data for this purpose:
communication history
contact information
demographic information
order history - for customers
browsing behavior on playtestcloud products
invoices and payment history
customer relationship notes
playtest results: recordings and survey responses
We process personal data to make sure that PlaytestCloud.com stays online and we can promptly fix any bugs and errors. We also use personal data to further improve our services and develop new features. The personal data we process for this purpose is:
communication history
address
contact information
demographic information
order history - for customers
playtesting history - for testers
browsing behavior on playtestcloud products
invoices and payment history
playtest results: recordings and survey responses
customer relationship notes
tester relationship notes
tester gaming habit profile
tester children demographics
tester devices
ip, browser data such as resolution and referrer, ...
payment information
To host our website, videos and images we process personal data of all users. The personal data we process for this purpose is:
communication history
address
contact information
demographic information
order history - for customers
playtesting history - for testers
browsing behavior on playtestcloud products
invoices and payment history
playtest results: recordings and survey responses
customer relationship notes
tester relationship notes
tester gaming habit profile
tester children demographics
tester devices
ip, browser data such as resolution and referrer, ...
payment information
job applicant notes
application documents
We receive, organize, respond to and archive support requests by customers and testers and need to process the following categories of personal data to do that:
communication history
contact information
demographic information
playtesting history - for testers
tester relationship notes
tester gaming habit profile
tester devices
We receive, organize, respond to, discuss and archive job applications to hire new employees for PlaytestCloud. For this purpose, we process the following categories of personal data:
communication history
address
contact information
job applicant notes
application documents
ip, browser data such as resolution and referrer
Internally, PlaytestCloud employees communicate about past, current and upcoming projects as well as operational and administrative topics. For this purpose, we process the following categories of personal data:
communication history
address
contact information
demographic information
order history - for customers
playtesting history - for testers
browsing behavior on playtestcloud products
invoices and payment history
playtest results: recordings and survey responses
customer relationship notes
tester relationship notes
tester gaming habit profile
tester children demographics
tester devices
ip, browser data such as resolution and referrer
payment information
social security information
job applicant notes
application documents
In order to fulfil our fiduciary duties, report to the authorities, declare and pay our taxes, we process the following categories of personal data of developers and testers:
address
contact information
order history - for customers
playtesting history - for testers
browsing behavior on playtestcloud products
invoices and payment history
payment information
social security information
If you have consented to receiving our updates and newsletters, we will send you emails from time to time. In order to do that, we process the following categories of personal data:
communication history
contact information
order history - for customers
playtesting history - for testers
browsing behavior on playtestcloud products
customer relationship notes
tester relationship notes
ip, browser data such as resolution and referrer
Testers are players who sign up on PlaytestCloud to participate in game tests
Developers are individuals that want to or currently do conduct playtests on PlaytestCloud
Everybody who visits our websites under the domain playtestcloud.com is considered a user. Developers and Testers are also always considered as users.
When testers agree to take a survey on a third-party survey website, we send basic profile information about the tester to this website so that we can correlate their responses on that page with our tester database and provide basic profile information to the game studio that will analyze the survey results. The basic profile information is:
* A unique identifier of the testers’ playtest participation
* A unique identifier of the group the tester is in in the playtest
* Tester’s first name
* Tester’s country
* Tester’s nationality
* Tester’s age
* Tester’s gender
* Tester’s hours playing games per week
PlaytestCloud does not develop games itself but distributes games that are developed by third-party studios. These games may collect and process personal data of the testers that play these games. PlaytestCloud can not control which data is being collected by these games.
Games typically collect data such as:
* IP address and mobile device identifiers
* Data about your account, game progress and interactions with the game or other players
* Data about your device and operating system
Read the privacy policies of the individual games to learn more.
This section outlines the specific use of information collected from child playtesters.
If you're looking for a child-friendly summary of this section, please see our Kids Privacy Policy.
What information do we collect from children?
Parents can add a child to their account by providing the child’s first name, gender, date of birth, and their favorite games. The child’s first name is not shared with PlaytestCloud’s clients. We use gender and date of birth along with some of your child’s favourite games to help us provide your child with appropriate games for testing.
When you complete a playtest with your child, the game developers will be able to see their gender, age (but not the date of birth), list of games your child likes to play as well as have access to gameplay and voice recordings. The gameplay recording contains everything displayed on screen during the playtest, which could include any text such as messages, and images and videos from the device camera.
After taking part in a playtest you and your child may be asked to take part in a survey. These survey results will be shared with the game developer for research purposes. You may also be invited to take part in an interview with your child to provide feedback on the development of a game. This interview might be recorded and would be used by the game developer to understand your child’s feedback from the game, it may be shared with other people involved in development of the game within their company or be shared with third parties for research purposes. It will not be made public.
Some tests may require you to download our separate recording app called PlaytestCloud: Be a Playtester. Some of the game tests use this application to record the gameplay and feedback that you’re giving when participating in the test.
The recording app is distributed through the Apple App Store (and the Google Play Store). You can review the privacy policy of the Apple here (and of Google here).
If you are a parent and would like to review or delete the information you have provided about your child or if you have any questions about the information collected please email us at help@playtestcloud.com or login and edit your profile.
If a parent in the United States, UK or European Union opts to add a child, they will be asked to provide full verifiable parental consent by providing some of the following information that will be used to verify their identity:
• A social security number, driver’s license number or other form of government ID
• A signed consent form
• A credit card number or details for another online payment system (PayPal)
PlaytestCloud partners with PRIVO, a leading privacy solutions expert as well as an FTC approved COPPA Safe Harbor, to obtain full verifiable parental consent. All information collected for verification is stored securely and not used for any other purpose. For more information on PRIVO please see here: https://www.privo.com/platform-privacy-policy.
Third party service providers
We use third party service providers to provide our services, and information that you provide to us and data that is collected by our system during your participation in a playtest may be processed by some of these providers.
The following third party service providers may be used when we process information and data related to playtests with children:
• Google and the Google Cloud Platform
• Amazon Web Services
• Heroku by Salesforce
• Agora
• OpenAI
• Our contracted research team
• Our freelance video QA reviewers
You can find more information about our use of these service providers in this privacy policy.
Audio data collected from playtesters may be shared to Google Cloud which automatically transcribes the audio files to create audio transcription files. Audio files are deleted from the Google servers after 24 hours and transcription files are not stored by Google. Google does not share or use these files for any other purpose. PlaytestCloud does share the transcription files with our clients, the game studios, as part of the playtesting process and to assist in providing insights about the child’s use of the game. Please review Google’s privacy policy for more information about their collection and use practices: https://policies.google.com/privacy?hl=en-US#products.
Audio data collected from playtesters is shared to AWS which automatically transcribes the audio files to create audio transcription files. AWS does not share or use the transcription results or the audio for any other purpose. PlaytestCloud shares the transcription results with our game studio clients, as part of the playtesting process and to assist in providing insights about the child’s use of the game. Please review the AWS privacy policy for more information about their collection and use practices: https://aws.amazon.com/privacy/
Transcripts of playtester feedback may be analyzed and summarized with OpenAI's AI services to help game developers quickly spot issues with their game using artificial intelligence (meaning, OpenAI may analyze the transcript that we get from Google Cloud or AWS). We don't share playtesters audio with OpenAI and don't submit playtester personal data to them, but if playtesters speak about personal things while testing the game, OpenAI may receive this information. OpenAI will delete the data we send them within 30 days and won't use the transcript or other data we send them for any purpose other than delivering services to us. We have not opted in to "share data" with OpenAI. Please review OpenAI's API data use policy for more information: https://openai.com/policies/api-data-usage-policies
Our clients, the game studios, may provide apps for testing that include third party service providers that may include tracking links. PlaytestCloud does not have control over the use of these third party service providers. For more information about any third parties that may be used in a testing app please email us at help@playtestcloud.com.
Please also review the respective privacy policy for the game studio providing the test app for more information on their information collection practices and use of third parties. If you have any questions or wish to request more information about the developers of an app you’re invited to test please contact us at help@playtestcloud.com.
Kids Privacy Assured by PRIVO: COPPA Safe Harbor Certification & GDPRkids™
PlaytestCloud GmbH is a member of the PRIVO Kids Privacy Assured Program (“the Program”) for COPPA Safe Harbor Certification and GDPRkids™. PRIVO is an independent, third-party organization committed to safeguarding children's personal information collected online.
The Program certification applies to the digital properties listed on the validation page that is viewable by clicking on the link below. PRIVO is an independent, third-party organization committed to safeguarding children's personal information collected online. The PRIVO COPPA certification Seal posted on this page indicates PlaytestCloud GmbH has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at +1 (650) 480-3881 or privacy@playtestcloud.com. If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com.
COPPA Safe Harbor Certification: https://cert.privo.com/#/companies/playtestcloud
GDPRkids™ Privacy Assured
The Program applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO GDPRkids™ Verified Shield. The PRIVOGDPRkids™ Privacy Assured Program supports child directed services known as Information Society Services under the General Data Protection Regulation (GDPR), to comply with the requirements of this legislation. It impacts any child directed service in an EU Member State and any service globally that collects and or processes the personal data of children and minors. There is no safe harbor for the GDPR to date, but to ensure this company's services meet the program requirements, we conduct regular monitoring and consulting.
GDPRkids™ Privacy Assured: https://cert.privo.com/#/companies/playtestcloud
PlaytestCloud: Be a Playtester is our separate game test recording app. Some of the game tests use this application to record the gameplay and feedback that you’re giving when participating in the test.
It collects the following data:
Video and audio recording of the playtest
Email address
IP address
Technical logs
Crash reports
PlaytestCloud: Be a Playtester is also used for interviews and in this use case it will record you device camera.
The recording app is distributed through the Apple App Store (and the Google Play Store). You can review the privacy policy of the Apple here (and of Google here).
PlaytestCloud GmbH, Otto-Suhr-Allee 145, 10585 Berlin, Germany
Owner contact email: privacy@playtestcloud.com