Privacy Policy of

This Application collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google Analytics

        Personal Data: Cookies and Usage data

    • Contacting the User

      • Contact form

        Personal Data: email address and first name

      • Phone contact

        Personal Data: phone number

    • Handling payments

      • Stripe and PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Pingdom

        Personal Data: Cookies and Usage data

    • Interaction with external social networks and platforms

      • Google+ +1 button and social widgets, Twitter Tweet button and social widgets, Facebook Like button and social widgets and AddThis

        Personal Data: Cookies and Usage data

Further information about Personal Data

    • Subscriber (User) Computer Information

      We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:

      Information about the date of purchase of your computer,
      Type of computer
      Identification number of your computer
      Make and model of your computer and/or any computer hardware,
      Software installed or peripherals attached to it,
      Condition of the computer,
      System and registry data about software installations and hardware configurations, and error tracking files.

      Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.

    • Remote Access

      While requesting support you may request for the problem to be resolved by enabling technicians to have access to and take control of your computer. uses software tools which enable you to grant control of your computer to an technician remotely over the Internet. This allows the technician to diagnose or correct problems without ever coming to the location of your computer. does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.

    • Diagnostic Tool uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to using security technologies over the Internet. analyzes this information to help diagnose and solve end-user problems. The diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.

      Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

    • Live Help Sessions Records reserves the right to monitor and record on-line and off-line sessions between users and technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.

    • Unique device identification

      This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use this Application only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Application.

Contact information

    • Data owner

      PRIMS, [email protected]