Personal Data processed for the following purposes and using the following services:

• • Advertising

    • Google AdSense

      Personal Data: Tracker; Usage Data

    • Hotjar Form Analysis & Conversion Funnels

      Personal Data: Trackers; Usage Data

  • Analytics

    • Google Analytics and Amplitude Analytics

      Personal Data: Tracker; Usage Data

  • Communication

    • Slack

  • Connecting Data

    • Zapier

      Personal Data: Data communicated while using the service

  • Contacting the User

    • Contact form

      Personal Data: company name; email address; first name; last name; number of employees; phone number; website

    • ConvertFlow

  • Content performance and features testing (A/B testing)

    • VWO

  • Displaying content from external platforms

    • Google Maps widget

      Personal Data: Tracker; Usage Data

    • Wistia widget

      Personal Data: Trackers; Usage Data

  • Handling payments

    • Stripe

      Personal Data: various types of Data as specified in the privacy policy of the service

  • Handling productivity related activity

    • Google Workspace

      Personal Data: Data communicated while using the service

  • Heat mapping and session recording

    • Hotjar Heat Maps & Recordings

      Personal Data: Tracker; Usage Data; various types of Data as specified in the privacy policy of the service

  • Hosting and backend infrastructure

    • Amazon Web Services (AWS) and Heroku

      Personal Data: various types of Data as specified in the privacy policy of the service

    • OpenAI API

      Personal Data: Usage Data

  • Infrastructure monitoring

    • Rollbar and Sentry

      Personal Data: various types of Data as specified in the privacy policy of the service

  • Interaction with external social networks and platforms

    • Twitter Tweet button and social widgets

      Personal Data: Tracker; Usage Data

  • Location-based interactions

    • Geolocation

      Personal Data: geographic position

    • MaxMind

  • Managing contacts and sending messages

    • Twilio

      Personal Data: phone number

    • Mailgun

      Personal Data: email address

    • Customer.io

      Personal Data: email address; Tracker; Usage Data

    • Appcues

      Personal Data: Data communicated while using the service

  • Managing data collection and online surveys

    • Typeform

      Personal Data: Data communicated while using the service; email address; first name; last name; phone number; website

  • Managing support and contact requests

    • Help Scout

      Personal Data: Data communicated while using the service; various types of Data as specified in the privacy policy of the service

  • Managing web conferencing and online telephony

    • Livestorm

      Personal Data: Data communicated while using the service

  • Marketing

    • PartnerStack, Capterra, G2 Crowd and Reform

  • Productivity

    • Assembly.ai

  • Remarketing and behavioral targeting

    • LinkedIn Website Retargeting, Facebook Remarketing and Twitter Remarketing

      Personal Data: Tracker; Usage Data

  • Tag Management

    • Segment

      Personal Data: Tracker; Usage Data

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar initiatives. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

Users may also opt out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

Further information about the processing of Personal Data

• • How we use Google APIs and data

    Close's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
    
    Google APIs are leveraged to allow users to:
    
    - Create and log in to Close accounts using OAuth
    - Send emails
    - Schedule calendar events
    - Identify emails and events related to sales activities and display them within the app
    - Display emails and events which match sales leads in our system on the lead for everyone to view (who have a Close account)

  • Sift Science

    We use the personal information we collect in connection with providing you our services to detect and prevent fraudulent activity. We share this information with Sift, a third-party service provider to assist us with this effort. To learn more about Sift, please see their Service Privacy Notice.

  • Vitally

    Customer success platform and analytics

  • Data Retention

    We keep customer data only for as long as an account is active or for a limited time as needed for the purpose for which it was collected. We will also retain information as required by law, to resolve disputes, and enforce our agreements. We will either delete or anonymize your information after a reasonable amount of time, or securely store and isolate it from further use until deletion is possible, if deletion is not feasible. When we no longer have a legitimate business reason to process your data, we will securely delete, anonymize, or store it securely and isolate it from further processing until it can be deleted. We will delete this information sooner if requested.
    
    
    
    

Contact information

• • Owner and Data Controller

    Elastic Inc
    PO Box 1145
    Jackson, WY 83001
    USA

    Owner contact email: dpo@close.com