Privacy Policy of www.troweb.com

Personal Data processed for the following purposes and using the following services:

• • Analytics

    • Google Analytics 4

      Personal Data: number of Users; session statistics; Trackers; Usage Data

  • Contacting the User

    • Contact form

      Personal Data: email address; first name; last name

  • Handling payments

    • Stripe

      Personal Data: various types of Data as specified in the privacy policy of the service

  • Heat mapping and session recording

    • Microsoft Clarity

      Personal Data: clicks; custom events; device information; diagnostic events; interaction events; layout details; mouse movements; page events; positional information; scroll-to-page interactions; session duration; time zone; Trackers; Usage Data

  • Hosting and backend infrastructure

    • Amazon Web Services (AWS)

      Personal Data: various types of Data as specified in the privacy policy of the service

    • Amazon S3

      Personal Data: Usage Data

    • Anthropic API, xAI API (Grok), Mistral AI API, OpenAI API and Together AI API

  • Managing support and contact requests

    • ZOHO CRM Email

      Personal Data: email address; first name; last name

  • Registration and authentication

    • Google OAuth

      Personal Data: various types of Data as specified in the privacy policy of the service

    • LinkedIn OAuth

      Personal Data: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

    • Direct registration and profiling

      Personal Data: email address; first name; last name; password

    • Microsoft OAuth

  • Tag Management

    • Google Tag Manager

      Personal Data: Usage Data

  • Traffic optimization and distribution

    • Fastly CDN

      Personal Data: Usage Data

  • User database management

    • ZOHO CRM

      Personal Data: company name; email address; first name; language; last name; Usage Data; username

Further information about the processing of Personal Data

• • Google AI API (Gemini/Vertex AI)

    This service processes anonymized user chat messages to generate AI responses via Google Gemini and OCR models. No user identifiers are attached.
    
    Data Retention: No long-term retention; cached up to 24 hours, may log for abuse (request exception).
    
    Owner: Google LLC (United States)

  • Selling goods and services online

    The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
    The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by www.troweb.com depends on the payment system used.

Contact information

• • Owner and Data Controller

    Troweb Soft - FZCO
    Technohub 1, Dubai Silicon Oasis
    Dubai, UAE

    Owner contact email: support@troweb.com