This Website collects some Personal Data from its Users.
Personal Data: Trackers; Usage Data
Personal Data: device information
Personal Data: company name
Personal Data: Trackers; Usage Data
Personal Data: country
Personal Data: Trackers; Usage Data
Personal Data: Data communicated while using the service; Trackers; Usage Data
Personal Data: device information
Personal Data: company name
Personal Data: company name
Personal Data: budget; email address; first name; house number; last name; phone number; physical address; ZIP/Postal code
Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Trackers; Usage Data
Personal Data: Usage Data
In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.
https://cdn.prod.website-files.com/6655a35f4289849985b10f25/677fa3a6b09bcf865edea12d_B%26B%20Global%20Privacy%20Statement%2012.16.2024%20FINAL.pdf
https://www.sra.org.uk/sra/how-we-work/privacy-data-information/privacy-notice/
The Partners of Hannah James Estate Agents
Andrew Durman and James Manchester
19-21 Limpsfield Road
Sanderstead
South Croydon CR2 9LA
Email: James@ManchesterDurman.com
Tel. 020 8651 3118
Hannah James Estates is a trading name of Manchesters Solicitors authorised and regulated by the SRA under
SRA no. 58391
Hannah James Estates Privacy Policy
Introduction
Hannah James Estates is a trading name of Manchesters Solicitors, authorised and regulated by the SRA (Solicitors Regulation Authority) under No.58391 and for purely estate agency related activity by the Property Redress Scheme (PRS) under no. 4386.
We are dedicated to safeguarding your personal data in line with UK data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy outlines our approach to managing your information when you engage with us, whether via our website, as a client for property services, or through other interactions. Should you have queries, please reach out to our Data Protection Officer using the contact information at the policy's end.
What is personal data?
Personal data encompasses any details that can identify you individually, either on its own or when linked with other information. This covers everyday details such as your name or contact information, along with more detailed elements like financial status or property-related data.
What personal information do we collect about you?
As an estate agency focusing on property sales, purchases, and lettings, we gather essential personal data to deliver our services. This may include your name, address, email address, telephone numbers, date of birth, nationality, financial details (such as bank statements or proof of funds, and proof of source of funds and wealth), identification documents (like passports or driving licenses), proof of address (e.g., recent utility bills), and address history.
For marketing purposes, we may also handle photographs of properties, which could include incidental personal elements.We source this information directly from you, from involved third parties (with your permission, such as referrers or family), or from public records as needed. Our website might automatically capture usage data, including IP addresses or device information, through cookies or comparable tools—see our Cookie Policy for details.
How do we collect data?
We acquire data via direct engagements, like completing online forms, emailing us, calling our office, or instructing us for property-related services. This encompasses initial enquiries, booking viewings, signing agreements, supplying details during transactions, or participating in meetings. We could also obtain data from external sources, such as credit reference agencies for checks or regulatory entities, ensuring compliance with data protection standards.
How will we use the information that we collect?
We utilise your data mainly to offer our estate agency services, handle your requests, and meet professional duties. This involves arranging viewings, negotiating offers, conducting identity and anti-money laundering verifications, processing payments, and managing lettings or sales. We might also employ it for internal tasks like record-keeping, service enhancement, or notifying you of property market updates relevant to your preferences, subject to your opt-out choice. Note that, as an entity regulated by the Property Redress Scheme (PRS), and the Solicitors Regulation Authority (SRA) we may need to permit the PRS and SRA access to client and applicant records and data for oversight activities, including complaint resolutions or audits.
What is the legal basis for processing your personal data?
Our data processing relies on various lawful foundations:
To execute our agreement with you or prepare for one (e.g., issuing a valuation and to market and negotiate a sale or letting, and to conduct a sale or letting).
To adhere to legal duties, encompassing PRS and SRA guidelines, anti-money laundering requirements, and statutory obligations.
With your approval, for particular activities like direct marketing or handling sensitive details.
For our valid interests, such as maintaining transaction logs for quality assurance or addressing potential disputes, as long as this doesn't infringe on your rights.
For any sensitive data, we depend on explicit consent or alternatives like fulfilling legal requirements.
Marketing
We could use your contact information to update you on our offerings, property listings, or market insights we think you'll find useful. You may withdraw consent anytime by contacting us, and we won't process your data for marketing without your agreement or if you revoke it.
We maintain marketing records briefly to respect your preferences.
Do we disclose your information to anyone else?
We share data only as required, for instance with potential buyers, sellers, landlords, tenants, or professionals like surveyors, mortgage advisors, or conveyancers linked to your transaction. We may involve external providers for services such as IT, storage, or compliance verifications, with the PRS, SRA or HM Revenue and Customs, with agreements ensuring data security. Occasionally, we release information to regulators like the PRS, or SRA, authorities, or during business transitions. We never sell your data and apply UK GDPR protections for any overseas transfers.
How do you keep my information secure?
We employ strong safeguards, such as data encryption, secure file storage, restricted access, and ongoing staff education on privacy. We confirm identities prior to disclosures and watch for breaches. Although absolute security isn't possible, we work to reduce threats and alert you plus regulators if a high-risk incident happens.
How long will you retain my data for?
We hold data solely for the duration needed for its original purposes, factoring in legal and regulatory needs. For property transaction records, we generally keep information for a minimum of 6 years post-completion, or extended periods for certain documents to align with PRS expectations and future necessities like queries. After this, we safely erase or anonymize it. Contact us for specifics on retention timelines.
What are your rights?
Pursuant to UK GDPR, you possess rights over your data, such as:
Access: Obtain a copy of your data.
Rectification: Amend incorrect details.
Erasure: Seek deletion under specific conditions (legal mandates might restrict this).
Restriction: Pause processing during resolutions.
Portability: Get your data in a portable form.
Objection: Contest processing on legitimate interest grounds or for marketing.
These aren't unlimited and vary by situation. To invoke them, contact our Data Protection Officer—we reply within a month, at no cost unless requests are unreasonable.
If unhappy, you can escalate to the Information Commissioner's Office (ICO) via www.ico.org.uk.
Review
We periodically assess this policy to account for operational or legal shifts. Revisions appear on our website, noting the last update date below. Major alterations may prompt direct notifications if we have your details.
Who are we and how to contact us?
Hannah James Estates (a trading name of Manchesters Solicitors) is a partnership estate agency regulated by the Property Redress Scheme (PRS) under membership number 4386.for purely estate agency regulated activity and by the SRA for AML purposes.
The partners are James Manchester and Andrew Durman. We serve as the data controller for your personal data. Address: 19 to 21 Limpsfield Road, Sanderstead, South Croydon, Surrey CR2 9LA, UK.Data Protection Officer: James Manchester
Email: james@manchesterdurman.com
and telephone: 020 8651 3118
For concerns or additional guidance, reach out to the ICO.Last updated: February 14, 2022
Owner contact email: James@ManchesterDurman.com