iubenda’s policy is “first license is free, with certain limits“.
We often get support requests questioning why you are prompted to upgrade to a paid version. Here’s what may be happening:
- you have accidentally created two privacy policies
- you are trying to add a clause that says “Pro”
- you are trying to add more than 4 services/clauses
You have accidentally created two privacy policies
What do you do to use your free policy?
Go to your dashboard to see if you have more than one policy in your account.
If that’s the case, delete the additional policy sitting in your account by hovering over the settings icon in the policy’s top right corner.
You are trying to add a clause that says “Pro”
Not all of the clauses/services can be used with the free Basic License. If you find one with a Pro attached, you’ll need to upgrade in order to use it.
You are trying to add more than 4 services/clauses
If you go over a certain number of clauses/complexity, you will need to upgrade to the paid Pro License.
Cookie policies are available only with the paid Pro License.
Privacy policies for mobile apps are paid in any case.
It still doesn’t work
Ok this shouldn’t be happening. Check again? If you not, we’re always here to help.