If you hit a pay-wall or trigger a screen asking you to upgrade to a Pro license, it means that you have exceeded one of the limits imposed by the Basic License, for example:
- You have accidentally created two privacy policies
- You are trying to add a clause that says “Pro”
- You are trying to add more than 4 services/clauses
You have accidentally created two privacy policies
What do you do to use your free policy?
Go to your dashboard to see if you have more than one website with an associated policy in your account.
You are trying to add a clause that says “Pro”
Not all of the clauses/services can be used with the free Basic License. If you find one with a Pro attached, you’ll need to upgrade in order to use it.
You are trying to add more than 4 services/clauses
You can select up to a maximum of 4 services among those not listed as “Pro” while using the Basic License. If you need to add more than 4 services, you’ll need to upgrade to the Pro version.
Cookie policies are only available with Pro accounts. If you were using the Cookie Solution (free up to 25k page views) when you hit the pay-wall, this could be because you have “Generate One” selected as shown in the bottom left of the following screenshot:
Privacy policies for mobile apps are only available with Pro accounts.
It still doesn’t work?
Please check again and make sure you did not exceed the Free account limits. If you believe the problem is not related to any of these account limits, contact us at firstname.lastname@example.org to receive further support.