Privacy Policy of PlaytestCloud

PlaytestCloud collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Facebook Ads conversion tracking, Google Analytics with anonymized IP and HockeyApp

        Personal Data: Cookies and Usage Data

    • Backup saving and management

      • Backup on Dropbox

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Data transfer outside the EU

      • Data transfer abroad based on standard contractual clauses, Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield and Data transfer to countries that guarantee European standards

        Personal Data: various types of Data

    • Displaying content from external platforms

      • YouTube video widget

        Personal Data: Cookies and Usage Data

    • Handling payments

      • PayPal and Stripe

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS), Heroku and Google Cloud Storage

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Google Cloud Platform

    • Infrastructure monitoring

      • Rollbar

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Logentries

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Twitter Tweet button and social widgets

        Personal Data: Cookies and Usage Data

    • Managing contacts and sending messages

      • Sendgrid

        Personal Data: email address

    • Managing support and contact requests

      • Help Scout

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

      • Direct registration

        Personal Data: address, city, company name, country, date of birth, email address, first name, last name, password, state, various types of Data as specified in the privacy policy of the service, VAT Number and ZIP/Postal code

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Cookies and various types of Data as specified in the privacy policy of the service

    • User database management

      • Intercom

        Personal Data: email address and various types of Data as specified in the privacy policy of the service

      • Pipedrive

        Personal Data: various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • We process personal data of testers to manage our tester panel

      We store tester profiles to invite them to upcoming playtests, pay testers, detect fraudulent signups, and related activities. The types of personal data being stored are:
      address
      contact information
      demographic information
      playtesting history - for testers
      invoices and payment history
      tester relationship notes
      tester gaming habit profile
      tester children demographics
      tester devices
      ip, browser data such as resolution and referrer
      payment information

    • We process personal data of testers to let testers participate in Playtests

      We offer and conduct playtests so that testers can participate. Participating in a playtest means filling out surveys on PlaytestCloud.com or on partner pages, testers recording their voice, screen and sometimes their face via their front camera (they will be explicitly warned about this). We review these recordings for quality assurance purposes andd send the data to the game developers. It also includes receiving a reward payment from PlaytestCloud. We process the following data for this purpose:
      communication history
      address
      contact information
      demographic information
      playtesting history - for testers
      invoices and payment history
      playtest results: recordings and survey responses
      customer relationship notes
      tester relationship notes
      tester gaming habit profile
      tester children demographics
      tester devices
      ip, browser data such as resolution and referrer
      payment information

    • We process personal data of developers to conduct playtests and making available playtest results for game studios

      We process personal data of game developers to work on their orders and conduct playtests for them. We process the following types of personal data for this purpose:
      communication history
      contact information
      demographic information
      order history - for customers
      browsing behavior on playtestcloud products
      invoices and payment history
      customer relationship notes
      playtest results: recordings and survey responses

    • We process personal data of all users to monitor, maintain and develop our services

      We process personal data to make sure that PlaytestCloud.com stays online and we can promptly fix any bugs and errors. We also use personal data to further improve our services and develop new features. The personal data we process for this purpose is:
      communication history
      address
      contact information
      demographic information
      order history - for customers
      playtesting history - for testers
      browsing behavior on playtestcloud products
      invoices and payment history
      playtest results: recordings and survey responses
      customer relationship notes
      tester relationship notes
      tester gaming habit profile
      tester children demographics
      tester devices
      ip, browser data such as resolution and referrer, ...
      payment information

    • We process personal data of all users to host PlaytestCloud.com

      To host our website, videos and images we process personal data of all users. The personal data we process for this purpose is:
      communication history
      address
      contact information
      demographic information
      order history - for customers
      playtesting history - for testers
      browsing behavior on playtestcloud products
      invoices and payment history
      playtest results: recordings and survey responses
      customer relationship notes
      tester relationship notes
      tester gaming habit profile
      tester children demographics
      tester devices
      ip, browser data such as resolution and referrer, ...
      payment information
      job applicant notes
      application documents

    • We process personal data of testers and developers to provide support

      We receive, organize, respond to and archive support requests by customers and testers and need to process the following categories of personal data to do that:
      communication history
      contact information
      demographic information
      playtesting history - for testers
      tester relationship notes
      tester gaming habit profile
      tester devices

    • We process personal data of job applicants to recruit new employees

      We receive, organize, respond to, discuss and archive job applications to hire new employees for PlaytestCloud. For this purpose, we process the following categories of personal data:
      communication history
      address
      contact information
      job applicant notes
      application documents
      ip, browser data such as resolution and referrer

    • We process personal data of all users to communicate internally

      Internally, PlaytestCloud employees communicate about past, current and upcoming projects as well as operational and administrative topics. For this purpose, we process the following categories of personal data:
      communication history
      address
      contact information
      demographic information
      order history - for customers
      playtesting history - for testers
      browsing behavior on playtestcloud products
      invoices and payment history
      playtest results: recordings and survey responses
      customer relationship notes
      tester relationship notes
      tester gaming habit profile
      tester children demographics
      tester devices
      ip, browser data such as resolution and referrer
      payment information
      social security information
      job applicant notes
      application documents

    • We process personal data of testers and developers for bookkeeping and accounting

      In order to fulfil our fiduciary duties, report to the authorities, declare and pay our taxes, we process the following categories of personal data of developers and testers:
      address
      contact information
      order history - for customers
      playtesting history - for testers
      browsing behavior on playtestcloud products
      invoices and payment history
      payment information
      social security information

    • We process personal data of developers and testers to send out updates and newsletters

      If you have consented to receiving our updates and newsletters, we will send you emails from time to time. In order to do that, we process the following categories of personal data:
      communication history
      contact information
      order history - for customers
      playtesting history - for testers
      browsing behavior on playtestcloud products
      customer relationship notes
      tester relationship notes
      ip, browser data such as resolution and referrer

    • Data Subjects: Testers

      Testers are players who sign up on PlaytestCloud to participate in game tests

    • Data Subjects: Developers

      Developers are individuals that want to or currently do conduct playtests on PlaytestCloud

    • Data Subjects: All users

      Everybody who visits our website www.playtestcloud.com is considered a user. Developers and Testers are also always considered as users.

    • We share basic profile information with third-party survey providers when testers agree to take the survey

      When testers agree to take a survey on a third-party survey website, we send basic profile information about the tester to this website so that we can correlate their responses on that page with our tester database and provide basic profile information to the game studio that will analyze the survey results. The basic profile information is:
      * A unique identifier of the testers’ playtest participation
      * A unique identifier of the group the tester is in in the playtest
      * Tester’s first name
      * Tester’s country
      * Tester’s nationality
      * Tester’s age
      * Tester’s gender
      * Tester’s hours playing games per week

    • The games testers download and play from PlaytestCloud might process personal data

      PlaytestCloud does not develop games itself but distributes games that are developed by third-party studios. These games may collect and process personal data of the testers that play these games. PlaytestCloud can not control which data is being collected by these games.

      Games typically collect data such as:
      * IP address and mobile device identifiers
      * Data about your account, game progress and interactions with the game or other players
      * Data about your device and operating system

      Read the privacy policies of the individual games to learn more.

    • Playtesting with your children

      This section outlines the specific use of information collected from child playtesters.

      What information do we collect from children?

      Parents can add a child to their account by providing the child’s first name, gender, date of birth, and their favorite games. The child’s first name is not shared with PlaytestCloud’s clients. We use gender and date of birth along with some of your child’s favourite games to help us provide your child with appropriate games for testing.

      If you are a parent and would like to review or delete the information you have provided about your child or if you have any questions about the information collected please email us at help@playtestcloud.com or login and edit your profile.

      If a parent in the United States opts to add a child, they will be asked to provide full verifiable parental consent by providing some of the following information that will be used to verify their identity:

      • A social security number, driver’s license number or other form of government ID
      • A signed consent form
      • A credit card number or details for another online payment system (PayPal)

      Third party service providers

      Our clients, the game studios, may provide apps for testing that include third party service providers that may include tracking links. PlaytestCloud does not have control over the use of these third party service providers. For more information about any third parties that may be used in a testing app please email us at help@playtestcloud.com.

      Please also review the respective privacy policy for the game studio providing the test app for more information on their information collection practices and use of third parties. If you have any questions or wish to request more information about the developers of an app you’re invited to test please contact us at help@playtestcloud.com.

      Kids Privacy Assured by PRIVO: COPPA Safe Harbor Certification

      PlaytestCloud GmbH is a member of the PRIVO Kids Privacy Assured Program (“the Program”) for COPPA Safe Harbor Certification. PRIVO is an independent, third-party organization committed to safeguarding children's personal information collected online.

      COPPA Safe Harbor Certification: https://www.privo.com/privo-site-validation?company=1141

      The Program certification applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO COPPA certification seal. The certification seal posted on this page indicates PlaytestCloud GmbH has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process.

      If you have questions or concerns about our privacy practices, please contact us:
      via Email: privacy@playtestcloud.com
      via Phone: +1 (650) 480-3881
      via Mail: PlaytestCloud GmbH, Otto-Suhr-Allee 145, 10585 Berlin, Germany

      If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com.

    • Bring-Your-Own-Players

      A game studio may request to use their own testers for game tests and surveys through our Bring-Your-Own-Players product. Even though these testers do not register at PlaytestCloud directly, we will have access to the tester's information including videos as well as the tester’s email address in our role as a data processor for the Game Studio.

      Game Studios using our Bring-Your-Own-Players (BYOP) product must agree to our terms of service which includes language that states if their testers are children below the age of 13 in the United States, they need to comply with COPPA (Children's Online Privacy Protection Act) and that they have sought full verifiable parental consent. If they do not have full verifiable parental consent then they are prohibited from using the BYOP product with these testers.

      If you have any questions or would like to review or delete the information collected through this testing feature please contact us at help@playtestcloud.com and we will forward your request to the game studio who acts as the data collector for your information.

    • Sleeknote

      Provider
      Sleeknote ApS

      Purpose
      Additional Document Download

      Personal Data collected
      Various types of data as specified in the privacy policy of the service

    • Breezy

      Provider
      Breezy HR, Inc.

      Purpose
      Hosting the 'careers' page

      Personal Data collected
      Various types of data as specified in the privacy policy of the service

    • Zapier

      Provider
      Zapier, Inc.

      Purpose
      Integrating Sleeknote and Intercom with our CRM system

      Personal Data collected
      Various types of data as specified in the privacy policy of the service. Your email address, name and company if you submit it via the Sleeknote popup. You contact data and messages you send via Intercom.

Contact information

    • Owner and Data Controller

      PlaytestCloud GmbH, Otto-Suhr-Allee 145, 10585 Berlin, Germany

      Owner contact email: privacy@playtestcloud.com