This Website collects some Personal Data from its Users.
Personal Data: Cookies; Usage Data
Personal Data: Cookies; Usage Data
Personal Data: Cookies; Usage Data
Personal Data: email address; first name; website
Personal Data: email address; first name
Personal Data: email address; first name
Personal Data: Cookies; Usage Data
Media.Net Advertising FZ-LLC, including our affiliates and subsidiaries, (individually and/or collectively, "Media.Net," "we," "us" or "our") makes available the website located on the Internet at uniform resource locator (URL) www.media.net/ ("Website").
About Our Business
We are a member in good standing of the Network Advertising Initiative (NAI), an industry body committed to responsible data collection for digital advertising and establishing responsible business and data management practices and standards. We are in compliance with the NAI's Code of Conduct and you can learn more about the NAI by visiting http://networkadvertising.org.
Media.net adheres to the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles and you can learn more about their practices by visiting http://digitaladvertisingalliance.org.
Personally Identifiable Data
When you register to participate in Media.net’s program for use of Media.net Technology as an advertiser or publisher, we require you to provide us with some Personally Identifiable Data. “Personally Identifiable Data” is information that can specifically identify you. Your provision of your Personally Identifiable Data to us is completely voluntary. We do not collect Personally Identifiable Data unless you submit that information to us. Personally Identifiable Data is not collected on Partner Sites through the operation of our Technology itself. Categories of Personally Identifiable Data we may collect include:
Identity Data, which includes name or other similar identifiers.
Contact Data, which includes address, email address and telephone numbers.
Financial Data, which includes payment details including details about payments to and from you.
Additionally, we may also collect certain others types of information that, along Personally Identifiable Data, may be considered and specifically named "Personal Data" in certain jurisdictions, including the European Union (“EU”), such as:
Technical Data, which includes internet protocol (IP) address, cookies, browser and device information, location data and your login data.
Usage Data, which includes information about how you use our Website and Partner Sites and advertising we serve on those sites including how many times you viewed the ad, clicked the ad etc to improve our Services and also mitigate fraudulent activities.
We collect Technical Data and Usage Data regarding your behavior and usage patterns on our Website and on our Partner Sites. We collect this type of information about you using cookies, web beacons, and other web tools ("Tools"). We do not use these Tools to store any Personally Identifiable Data. We do not have access to or control the Tools used by third parties on our Website or on any Partner Sites, and this policy does not govern the use of Tools by these third parties. Some of the Tools and the ways in which we use them are further described below:
To inform us if an advertisement has been served to the same computer before, and if so, when the advertisement was served. These cookies are not used by Media.net to build a profile of a user’s behavior nor are they used by Media.net for the purposes of behavioral tracking or behavioral targeting.
To conduct research and identify fraud and malicious activity
When you visit one of our Partner Sites, we may assign your computer one or more cookies which enable us and our Partners to deliver targeted advertisements. This form of advertising is called “behavioral advertising” or “interest based advertising”. We believe that such advertising is helpful because you will see ads that are relevant to your interests. However, if you would like to opt-out of these interest-based advertisements, please see the section titled “Opt-Out” below.
Unless you choose to provide it to us, our Technology does not collect any sensitive consumer information about you during the ad delivery process. Our Technology does not, for example, collect any social security numbers, insurance plan numbers, financial account numbers, precise real-time geographic location derived through location-based services, nor any specific information about your past, present, or potential future health or medical conditions or treatments, including genetic, genomic or family medical history.
Further, while our Technology does not deliver targeted ads based on precise medical conditions or treatments or market prescription drugs, we may generate and serve targeted ads for general health products that do not require a prescription. Examples may include certain health categories like dietary supplements, fitness equipment, weight-loss products, skin-care products etc. For a full list of our health related segments, please click here.
IF YOU ARE SITUATED IN THE EU, PLEASE SEE THE SECTION “ADDITIONAL EU DISCLOSURES” THAT PERTAIN TO OUR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONALLY IDENTIFIABLE DATA AND PERSONAL DATA AND ADDITIONAL RIGHTS YOU HAVE UNDER APPLICABLE LAW.
Subject to the section titled “Additional EU Disclosures”, Personally Identifiable Data is generally only submitted to us by our publisher or advertiser Partners in connection with their use of our Technology and we use this Personally Identifiable Data to service their accounts and respond to inbound inquiries related to sales or technical support requests.
In addition, we use your Personal Data for a variety of purposes, including:
sharing it with third parties such as advertising partners, ad networks, publishers, data providers and corporate affiliates in order to provide our services, conduct internal analysis to perform and improve our services and associated technologies;
combining data we collect about you with data we obtain from our business partners, ad networks, and/or other companies such as data providers, including our corporate affiliates in order to provide our services, conduct internal analysis in order to perform and improve our services;
inferring eligibility of users for interest, geographic and demographic-based segments;
presenting advertisements tailored to interests you have shown;
determining whether you have seen a particular advertisement before so as to avoid sending you duplicate advertisements;
identifying fraud and malicious activity
understanding the patterns of people who see advertisements;
providing insights and reporting back to our business partners, including statistical reporting in connection with the activity on a website or mobile application, optimization of location of ad placement, ad performance, reach and frequency metrics, billing, and logging ads served on a particular day to a particular website or application;
evaluating the probability and nature of connections between devices; and
creating online advertising models through lookalike modelling or similar research methodologies.
Subject to the section titled “Additional EU Disclosures”, we may share the information we collect about you with certain third parties in the following ways:
We provide information to third parties for legal process (e.g., in response to a subpoena or civil or criminal investigative demand, court order, or a request from law enforcement or other government agency); to establish or exercise our legal rights; to defend against legal claims; to protect the security and integrity of our assets and business operations; or as otherwise required by law. In addition, we may disclose your information when we believe it is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of Media.net, our Partners, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce the terms of service of our Website or other agreements or policies.
We may also provide information to third parties in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Opting out of interest based advertising
We will only retain information relating to you for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for such information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements. Unless contrary to applicable laws, except with respect to information about our Partners with whom we have an ongoing relationship, our policy is to retain the non-aggregated information we collect for up to 24 months, after which the data is either anonymized or deleted from our systems. And as permitted by law, we may continue to retain aggregated information. In some circumstances, if you are an EU data subject, you can ask us to delete your Personal Data by sending us an email to email@example.com.
Our Website is intended for an audience above the age of 18. Neither our Website nor our Technology / advertising services are developed for, intended for, or directed at, children, and we do not knowingly collect information about children under the age of 13 (or such other age as may be restricted under local law). If you believe your child has provided his or her information to us, please contact us at firstname.lastname@example.org.
Additional EU Disclosures
Media.Net Advertising FZ-LLC. Is the data controller of all Personally Identifiable Data collected through our Website. If you are situated in the EU and have any complaints regarding our privacy practices, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate the chance to deal with your concerns before you approach your Supervisory Authority so please contact us in the first instance. If you have a complaint, please contact our privacy manager per the details listed in section titled “Contact Us” below.
Legal basis for our processing of your Personal Data
Below are the types of lawful basis that we will rely on to process your Personal Data:
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at email@example.com.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your Personal Data where it is necessary for compliance with a legal or regulatory obligation that we are subject.
Consent means where you have consented to a certain use of your Personal Data.
Withdrawing your consent
If we are relying on your consent to process your Personal Data, you have the right to withdraw your consent at any time. You have the right to withdraw your consent at any time by contacting us at firstname.lastname@example.org.
Cross border transfers
Third Party Practices
Media.net Advertizing FZ-LLC
107/108, DIC 5, Dubai Internet City,
Your privacy is critically important to us. At Automattic, we have a few fundamental principles:
We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
We store personal information for only as long as we have a reason to keep it.
We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
We help protect you from overreaching government demands for your personal information.
We aim for full transparency on how we gather, use, and share your personal information.
Who We Are and What This Policy Covers
Howdy! We are the folks behind a variety of products and services designed to allow anyone–from bloggers, to photographers, small business owners, and enterprises–to build and manage a website to share with the world. Our mission is to democratize publishing. We believe in powering the open Internet with code that is open source and are proud to say that the vast majority of our work is available under the GPL. Unlike most other services, because our GPL code is public, you can actually download and take a look at that code to see how it works.
Our websites (including automattic.com, wordpress.com, vip.wordpress.com, jetpack.com, woocommerce.com, polldaddy.com, gravatar.com, intensedebate.com, vaultpress.com, and akismet.com);
Our mobile applications (including the WordPress mobile app for Android and iOS);
Our other products and services that are available on or through our websites (including WordPress.com plans, WordPress.com VIP, Jetpack, the WooCommerce Services Extension, Gravatar, the IntenseDebate comment management system, and Akismet plans); and
Other users’ websites that use our Services, while you are logged in to your account with us.
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Creative Commons Sharealike License
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a WordPress.com account to provide a username and email address–and that’s it. You may provide us with more information–like your name–but we don’t require that information to create a WordPress.com account.
Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a WordPress.com account, your username is part of that public profile, along with any other information you put into your public profile, such as a photo or an “About Me” description. Your public profile information is just that–public–so please keep that in mind when deciding what information you would like to include.
Transaction and Billing Information: If you buy something from us–a subscription to a WordPress.com plan, a premium theme, or a custom domain, for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
Ecommerce Site Information: If you use our ecommerce Services to sell products or services to others through your site (including Stores on WordPress.com, the WooCommerce Services extension, or other purchases on WooCommerce.com), you will have to create a WordPress.com account or connect an existing account and, for some of our ecommerce Services, provide your site URL. You may also provide us with information about your financial account to set up a payments integration, such as the email address for your Stripe or PayPal account or your bank account information.
Content Information: Depending on the Services you use, you may also provide us with information about you in draft and published content (such as for your website or your Polldaddy survey). For example, if you write a blog post that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post publicly. This might be obvious to you…but it’s not to everyone!
Credentials: Depending on the Services you use, you may provide us with credentials for your website (like SSH, FTP, and SFTP username and password). For example, Jetpack and VaultPress users may provide us with these credentials in order to use our one-click restore feature if there is a problem with their site, or to allow us to troubleshoot problems on their site more quickly.
Communications With Us (Hi There!): You may also provide us information when you respond to surveys, communicate with our Happiness Engineers about a support question, or post a question about your site in our public forums.
Information We Collect Automatically
We also collect some information automatically:
Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your website on WordPress.com.
Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site using our WordPress.com or Jetpack services–in other words, who did what, when and to what thing on a site (e.g., [WordPress.com username] deleted “[title of post]” at [time/date]). As another example, our WooCommerce Usage Tracker tracks information like your email address, WooCommerce settings, PHP settings, and other features for your site, along with information about your online store, such as the aggregate number of orders and customers. We also collect information about what happens when you use our Services (e.g., page views, support document searches at en.support.wordpress.com, features enabled for your website, interactions with our Admin Bar and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
Stored Information: We may access information stored on your mobile device via our mobile app. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photographs on your mobile device’s camera roll, our Services may access the photos stored on your device when you upload a really amazing photograph of the sunrise to your website.
Interactions with Other Users’ Sites: We collect some information about your interactions with other users’ sites while you are logged in to your account with us, such as your “Likes” and the fact that you commented on a particular post, so that we can, for example, recommend posts we think may interest you. As another example, for Intense Debate users, we collect information about the comments you make while logged in to your account, and use that information to, for example, tally up statistics about your comments (check them out in your dashboard!) and provide the information about your comments in your Intense Debate public profile.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log into your WordPress.com account through another service (like Google) or if you connect your website or account to a social media service (like Twitter) through our Publicize feature, we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.
We may also get information, such as a mailing address, from third party services about individuals who are not yet our users (…but we hope will be!), which we may use, for example, for marketing and advertising purposes like postcards and other mailers advertising our services.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
To provide our Services–for example, to set up and maintain your account, host your website, backup and restore your website, or charge you for any of our paid Services;
To further develop and improve our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their websites more efficiently;
To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Automattic and others, which may result in us declining a transaction or the use of our Services;
To communicate with you, for example through an email, about offers and promotions offered by Automattic and others we think will be of interest to you, solicit your feedback, or keep you up to date on Automattic and our products; and
To personalize your experience using our Services, provide content recommendations (for example, through our Reader Post Suggestions), target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request. For more information on how we respond to requests for information about WordPress.com users, please see our Legal Guidelines.
To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Automattic, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your site through our Publicize feature.
Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
Other Site Owners: If you have a WordPress.com account and leave a comment on a site that uses our Services (like a site created on WordPress.com or a site running Jetpack), your IP address and the email address associated with your WordPress.com account may be shared with the administrator(s) of the site where you left the comment.
Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is–you guessed it–disclosed publicly.
That means, of course, that information like your public profile, posts, other content that you make public on your website, and your “Likes” and comments on other websites, are all available to others–and we hope you get a lot of views!
For example, the photo that you upload to your public profile, or a default image if you haven’t uploaded one, is your Globally Recognized Avatar, or Gravatar–get it? :). Your Gravatar, along with other public profile information, will display with the comments and “Likes” that you make on other users’ websites while logged in to your WordPress.com account. Your Gravatar + public profile information may also display with your comments, “Likes,” and other interactions on websites that use our Gravatar service, if the email address associated with your account with us is the same as the email address that you use on the other website.
We also provide a “Firehose” stream of public data (like posts and comments) from sites that use our Services to provide that data to Firehose subscribers, who may view and analyze the content (all subject to our Terms of Service), but do not have rights to re-publish it, publicly.
Public information may also be indexed by search engines or used by third parties.
Please keep all of this in mind when deciding what you would like to share.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.
For example, we keep the web server logs that record information about a visitor to one of Automattic’s websites, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to Automattic’s websites and investigate issues if something goes wrong on one of our websites.
As another example, when you delete a post, page, or comment from your WordPress.com site, it stays in your Trash folder for thirty days just in case you change your mind and would like restore that content–because starting again from scratch is no fun, at all. After the thirty days are up, the deleted content may remain on our backups and caches until purged.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
To enhance the security of your account, we encourage you to enable our advanced security settings, like Two Step Authentication.
You have several choices available when it comes to information about you:
Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services–for example, paid, premium themes–may not be accessible.
Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).
Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
Set Your Browser to Reject Cookies: At this time, Automattic does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Automattic’s websites, with the drawback that certain features of Automattic’s websites may not function properly without the aid of cookies.
Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services :( :( :( :(, you can close your WordPress.com account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
Controllers and Responsible Companies
Automattic’s Services are worldwide. Different Automattic companies are the controller (or co-controller) of personal information, which means that they are the company responsible for processing that information, based on the particular service and the location of the individual using our Services.
Depending on the Services you use, more than one company may be the controller of your personal data. Generally, the “controller” is the Automattic company that entered into the contract with you under the Terms of Service for the the product or service you use. In addition, Automattic Inc., our US-based company, is the controller for some of the processing activities across all of our Services worldwide.
The chart below explains the controllers for processing your personal information. We use the term “Designated Countries” to refer to Australia, Canada, Japan, Mexico, New Zealand, and all countries located in the European continent.
If you reside outside of the Designated Countries (for services other than those offered at WooCommerce.com): Automattic Inc.
60 29th Street #343
San Francisco, CA 94110
If you reside in the Designated Countries (for services other than those offered at WooCommerce.com): Aut O’Mattic A8C Ireland Ltd.
Business Centre, No.1 Lower Mayor Street
International Financial Services Centre
Dublin 1, Ireland
Automattic Inc. is also the controller for some of the processing activities related to Services provided by Aut O’Mattic A8C Ireland Ltd.
If you are using our Services offered at WooCommerce.com: Bubblestorm Management (Pty) Ltd (WooCommerce.com)
Unit A206, The Old Biscuit Mill (TOBM)
373 – 375 Albert Road, Woodstock
Cape Town, South Africa
Automattic Inc. is also the controller for some of the processing activities related to Services provided by Bubblestorm Management (Pty) Ltd (WooCommerce.com).
How to Reach Us
Other Things You Should Know (Keep Reading!)
In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
Ads and Analytics Services Provided by Others
Third Party Software
If you’d like to use third party plugins, WooCommerce extensions that enable services provided by third parties, or other third party software, please keep in mind that when you interact with them you may provide information about yourself (or your site visitors) to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.
Visitors to Our Users’ Websites
That’s it! Thanks for reading.
May 25, 2018: Added more specific information to help clarify our practices, included information for Polldaddy and Woocommerce.com services, and added information to reflect the requirements of the EU’s General Data Protection Regulation.
January 3, 2018: Revised and reorganized language throughout to help simplify the policy and clarify our practices.
August 22, 2017: Added “Information We Collect from Other Sources” section.
November 2, 2016: Added that comments submitted as missed spam are retained by Akismet to improve future performance.
February 18, 2015: Updated Creative Commons license from 2.5 to 4.0.
September 18, 2013: Added that blog commenter email addresses are disclosed to administrators of the blog where the comment was left.
February 1, 2011: Clarified subpoena language and added Business Transfers paragraph
January 3, 2011: Added court order and subpoena clarification
July 1, 2010: Revised paragraph about IP addresses to explain when they are collected and that commenter IPs are visible to blog administrators
October 29, 2009: Added Comments paragraph to explain Akismet comment storage policy
Last updated on May 25, 2018.
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COLLECTION OF INFORMATION
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Analytical/performance cookies. They allow us to recognize a return visitor to the website of a Rakuten Marketing Business Customer.
Functionality cookies. These are used to recognize you when you return to the website of a Rakuten Marketing Business Customer. This enables us to personalize advertising content for you, and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to the website of a Rakuten Marketing Business Customer, the pages you have visited and the links you have followed. We use this information to make the advertising displayed to you more relevant to your interests. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Sample information about the cookies we use and what they do is set out in the table below
Types of cookies Source What it does Link to source
Analytics and Targeting Rakuten Marketing Stores details about the traffic source. https://rakutenmarketing.com/legal-notices/services-privacy-policy
Analytics HubSpot Website Analytics https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser
Analytics Google Universal Analytics Website Analytics https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Analytics and Targeting LinkedIn Tracking Website Analytics https://www.linkedin.com/legal/cookie-table
Analytics and Targeting Adwords Website Analytics https://support.google.com/adwords/answer/7521212
Analytics Hotjar Website Analytics https://www.hotjar.com/legal/policies/cookie-information
Opt-Outs AND WITHDRAWAL OF CONSENT
If you are located in the EU and we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. To withdraw your consent, or to learn more about your rights as a data subject, please see the EU USERS BELOW paragraph below. Regardless of whether you are located in the EU or elsewhere, you may exercise the applicable opt-out options below.
Web Browser/Cookie-Based Opt-Out
You may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. There are also many programs that allow you to manually delete your cookies.
To be clear, the opt-out from targeted ads must be performed on each device and browser that you wish to have opted out. For example, if you have opted out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt out on each device. However, once you have opted out on one device (“Opted-Out Device”), we will not use any new data from the Opted-Out Device to identify you on another device for interest-based advertising purposes, and will not use data from another device for interest-based advertising purposes on the Opted-Out Device.
If you erase or otherwise alter your cookie/device settings (including upgrading certain browsers or devices) you may need to perform each opt-out process again, unless we can match the device as outlined above.
Even if you opt out of targeted ads based on cookies, you may still see ads based on other general factors such as webpage context or browser type.
Mobile Application-Based Opt-Outs
Cookie-based opt-outs are not effective on mobile applications. Users may opt out of certain advertisements on mobile applications or reset advertising identifiers via their device settings. To learn how to limit ad tracking or to reset the advertising identifier on your iOS and Android device, click on the following links:
iOS – https://support.apple.com/en-us/HT202074
Android – https://support.google.com/ads/answer/2662922?hl=en
You may also download and set your preferences on the App Choices mobile application(s) available in Google Play or the Apple App stores.
Third Party Marketing Opt-Out
USE AND DISCLOSURE OF INFORMATION
We may use and disclose your information, which may include your personal information, as follows:
We use your information, as provided by you through the Site, to contact and correspond with you and/or to respond to your inquiries, as well as for other business purposes such as adding you to our marketing lists, reviewing your application if you are applying to become a Business Customer.
Combining information we collect about you with information we obtain from Business Customers and other partners, Ad Networks and/or other companies such as Data Providers including our corporate affiliates (pursuant to their own privacy policies). This is in order to provide Services to for ourselves and our Business Customers such as tools to see how their website or mobile applications are used and tools to enable the display of targeted advertisements across multiple devices. This gives the capability to conduct internal analysis in order to perform and improve the effectiveness of the online advertising services that we provide to our Business Customers and the services of our corporate affiliates.
Determining whether multiple devices (e.g., a desktop computer and a mobile phone) are connected by applying probabilistic techniques (e.g., algorithmic and other mathematical techniques) to data that we collect. For example, determining the probability that a desktop web cookie and a mobile device belonging to the same user. We may supplement such probabilistic data with deterministic data (e.g., unique identifiers).
We also use your information to analyze your interactions with and performance of our Site, to determine how much time visitors have spent on the Site, to improve our Site and our Services, for our research activities and to gather demographic information about our user base as a whole.
If you are a Business Customer, we may use and disclose your personal information as necessary to provide the Services.
We share your information with our corporate affiliates (including our parent company and its personnel) for the purposes of conducting internal analysis to improve our services and the services of our corporate affiliates.
We disclose your information to third parties who are providing services on our behalf. For example and without limitation, (a) where you apply for participation as a publishing customer in one of our advertising platforms, we may share information submitted by you with third party vendors to authenticate and/or supplement your application information; (b) we may also share Business Customers’ credit card information with our third party banking and payment portal for the purposes of collecting payments due to us or to facilitate payment to a Business Customer; (c) we may share information in connection with any sweepstakes, raffles, contests or other promotions you’ve entered or intend to enter for the purposes of facilitating your participation in that sweepstake, raffle, content or other promotion.
We do not sell your personal information to third parties or mass marketers.
Finally, please note that if you specifically consent to additional uses or disclosures of your information, we may use your information in a manner consistent with that consent.
To be clear, we may, to the extent permitted by applicable law, collect or create information that is not personal information such as sets of aggregate data and other generalized information, including information about browsing, usage and interactions and de-identified personal information that does not reveal your identity. We retain the right to use and disclose information that is not personal information in any manner permitted by law.
DO NOT TRACK
There is currently no universally recognized standard for Do Not Track signals. Accordingly, at this time, cookies used on our website and used in providing our services do not respond to any Do Not Track signals or browser settings. You may opt-out of receiving cookies by adjusting your web browser settings to reject cookies.
YOUR CALIFORNIA PRIVACY RIGHTS
California Law permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us by email, email@example.com or write to us at the address listed under Contact Information.
RIGHTS OF EU USERS
If you are located in the EU and EU data protection law applies to the processing of your information, we provide the controls described in this policy so you can exercise your right to request access to, update, remove and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service.
When you first visit a website or application, we read cookies and similar technologies on the internet browser of your device or in connection with applications you use that allows us to identify browsers and devices that have previously interacted with our Services or Business Customers. This initial reading of cookies and similar technologies allows us to determine whether you or the user(s) of your device, have previously given consent to the use of “personal data” as defined under applicable EU law.
Legal Basis For Using EU User Personal Data:
In the EU, the processing of your personal data must rely on a legal basis. For these regions, there are different legal bases that we rely on to use your personal data, namely:
Legitimate interest: We may process your personal data for our legitimate interests. For example, to provide or improve our Services, manage relationships with Business Customers, or for security purposes and fraud prevention. When we process personal information to meet our legitimate interests, we put in place safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
Consent: We will rely on your consent to use your personal data (including, without limitation, technical data, cookie data, usage information, and geo-location data), for personalized or interest-based advertising purposes. You may opt-out of your data usage at any time by using this Subject Access Request page or by using the tools outlined above.
Fulfillment of Contract: We will process your business contact information you provide when registering for our services to provide the Services and manage relationships. We will also reach out to you about the additional opportunities within our Services to make sure you are aware of all of the available options.
In addition to the other rights outlined above, individuals based in the EU also have the right to be informed of the following:
Data Sharing: The direct recipients of your personal data include our corporate affiliates, as well as Business Customers such as advertisers and publishers in the Rakuten Ad Network. There may also be indirect recipients of a limited amount of personal data based on your access to the Service.
Duration of the Processing: Rakuten Marketing may actively process your personal data for two years from the time of your last interaction with our Services or the websites or applications of our Business Customers (“Interaction Date”). We may, however, store your data in a pseudonymized or anonymized form for up to seven (7) years after the Interaction Date in order to comply with other legal requirements. After such time we delete your personal data from our system(s).
Transfers of Personal Data: Rakuten Marketing and our Business Customers may be located in various countries throughout the world. As a result, personal data may also be transferred from the EU to the United States and other jurisdictions whose laws may differ from those in the EU. Rakuten Marketing relies on the Rakuten, Inc. Binding Corporate Rules (BCR) for legal data transfers outside of the EU within the Rakuten Group companies. The Luxembourg Data Protection Authority, acting as the lead authority for Rakuten, Inc., has approved the BCR. The BCR ensures your personal data is protected by requiring all Rakuten Group companies to follow the same rules when processing your personal data. For more information on the BCR’s please visit https://corp.rakuten.co.jp/privacy/en/bcr.html. For data transfers to entities outside of the Rakuten Group in countries that have not been deemed to provide an adequate level of protection by the European Commission, we may use specific contracts promulgated by the European Commission, such as the Standard Contractual Clauses.
EU Data Subject Rights
Under certain circumstances, EU users have rights under data protection laws in relation to your personal data, including as follows
Access, Correction, Restriction, Erasure and Portability: You have the right to (i) access your personal data which we may have in our system(s); (ii) request correction of your personal data we have in or system(s); (iii) object to or request that we restrict the processing of your personal data under certain circumstances; (iv) request erasure of your personal data from our system(s) under certain circumstances; and (v) request transfer of your personal data out of our system(s) in a commonly used format. To exercise the access, correction, restriction, erasure and portability rights, please fill out the form located here and provide the verification information as stated on the form.
Withdrawal of Consent: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. In order to withdraw your consent, please use the go to the data subject access request page and submit a request.
Right to Lodge a Complaint: EU users also have the right to lodge a complaint about Rakuten Marketing processing your personal data with your local data supervisory authority. We would, however, appreciate an opportunity to address your complaint before you approach the supervisory authority so please contact us in the first instance with any complaints you may have by sending an email to firstname.lastname@example.org.
Rakuten Marketing will use all reasonable efforts to facilitate your exercise of the above rights in accordance with applicable data protection laws. Please note that in order for you to assert these rights, we need to verify your identity to confirm your rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In order to verify your identity, we may need to gather more personal data from you than we currently have.
We take appropriate reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of personal information. This includes the necessary physical, electronic and managerial procedures designed to protect data integrity, access and use. Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. As a result, we strive to protect your personal information but cannot ensure or warrant the security of your information against any possible loss or unauthorized access
CHANGE IN CONTROL
COMMENTS AND QUESTIONS
For any questions about our privacy practices, you may contact us by email at email@example.com.
THIRD PARTY SITES AND PARTNERS
Our Site may contain links to other websites, including our advertisers’ websites. Other websites may also reference or link to our Site. Some of our advertisers or third-party website or technology partners may place their own cookies and/or other data collection tools on your Internet browser; however, we have no access to or control over these cookies and/or other data collection tools. These other domains and/or websites are not controlled by us. We encourage our users to read the privacy policies of each and every website that they interact with. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites. Visiting these other websites is at your own risk.
Our Site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to participate in and monitor their online activity. Rakuten Marketing does not knowingly collect any personal information from children under the age of 13 (or such other age as may be restricted under local law). If a parent or guardian believes that Rakuten Marketing has in its database the personal information of a child under the age of 13 (or such other age as may be restricted under local law), please contact email@example.com and we will use our best efforts to remove the information from our records.
Our postal address is:
Rakuten Marketing LLC
215 Park Ave. South, 2nd Floor
New York, NY 10003
The European representative for purposes of this Policy is:
Rakuten Marketing Europe Limited
71 queen Victoria street 7th Floor Queen Victoria Street,
London EC4V 4AY
Rakuten Inc’s Data Protection Officer and the Rakuten Marketing privacy team can be reached at firstname.lastname@example.org.
If you have not registered for a Walmart.com account and only shop with us in store, this policy will apply to any transactions in store on or after 11pm PST November 28, 2017.
Learn more about what changed.
We updated our terms related to sharing of information between Walmart and our co-branded partners
Who do I contact for more information?
At Walmart, our customers are number one - always. That's why everything we do is focused on providing excellent customer service and delivering low prices.
The information you share with Walmart allows us to provide the products and services you need and want while giving you the very best shopping experience.
Our founder Sam Walton reminded us that "a promise we make is a promise we keep," and it's our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we're building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information.
Our Policy outlines:
How and why we collect your personal information;
How your personal information is used and protected;
When and with whom we share your personal information; and
What choices you can make about how we collect, use, and share your personal information.
En Español >
Our Policy covers how and why we collect, use, protect, and share your personal information:
At Walmart and Amigo retail stores in the United States and Puerto Rico, and
On our websites and mobile services where this Policy is posted.
Our Policy focuses on personal information – information that identifies you or reasonably can be linked to information that identifies you.
For example, when you place an item on layaway or place an order online, we collect personal information, such as name, address, phone number, and credit or debit card information.
We have additional, specific privacy notices related to some of our specialized operations. For example, our Health & Wellness operations (pharmacy and vision center) have a specific Notice of Privacy Practices for their personal information practices. Our specialized notices can be found here.
What is Our pledge of Accountability?
We require our associates, business partners, and service providers to manage your personal information properly.
We have designated a team of trained associates who are responsible for helping to ensure compliance with this Policy. We require all those who manage customers’ personal information to do so properly and in accordance with our policies.
What Type of Information Do We Collect?
We collect two types of information: (1) information we receive from you and (2) information we receive from others. Information we receive from you includes information you share with us, such as when you create an account on one of our websites. This also includes information you provide us through technology, such as through a cookie placed on your computer when you visit our websites. We also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud. Our goal is to limit the information we collect to the information needed to support our business.
We collect information to deliver the products and services you request and to help improve your shopping experience. We collect information from you in a variety of ways when you interact with our stores, websites, and mobile services.
Information We Receive From You
You share information with us in various ways in our stores and online. For example, you share information when you:
Make an in-store or online purchase, or other transaction, with us;
Create an account on one of our websites or mobile services;
Use a gift registry or create a mobile shopping list;
Participate in our programs, such as Savings Catcher or eReceipts;
Conduct a transaction or request a service where we collect information (including when required by law, such as hunting and fishing licenses);
Request customer service or contact us;
Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on one of our websites or mobile services; and
Participate in a contest, sweepstake, promotion, or survey.
When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, date of birth, and payment information.
You also provide us information in other ways through technology. Some of this information may be linked to you personally. This information helps our websites and mobile services work correctly and supports our customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services. Here are some examples:
Device Information: We collect technical information when you visit our websites or use our mobile applications or services. This includes information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of a referring websites, the path you take through our websites, and other information about your session on our websites.
Browsing Information: We use technologies such as cookies, web beacons, and mobile device identifiers to collect information about the use of our websites and mobile services. Cookies allow us to provide you relevant information as you use or return to our sites. Web beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective. We use these tools to provide a continuous and more personalized shopping experience for you. See “What Are Your Choices?” below for more information.
Location Information: We may collect information about your location when your device is set to provide location information. For example, your device’s GPS signal allows us to show you the nearest Walmart stores. We may be able to recognize the location of a mobile device in stores where we provide customers free WiFi access. Through mobile services, Bluetooth technology in our stores allows us to show you nearby products that may interest you. See “What Are Your Choices?” below for more information.
Cameras: We operate cameras in store for security and operational purposes, for example, to help us improve the design of our stores to better serve our customers.
Information We Receive From Other Sources
We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud. We collect personal information from consumer reporting agencies in conjunction with products or services that involve financial risk to Walmart, such as transactions in which Walmart extends you financing.
How Do We Use Your Personal Information?
We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.
Some examples include:
To fulfill your requests for products and services and communicate with you about those requests;
To register and service your account;
To administer contests, sweepstakes, promotions, and surveys;
To provide customer service and alert you to product information, including recalls;
To help us personalize our service offerings, websites, mobile services, and advertising;
To help us improve your experience in our stores and through our websites and mobile services;
To send you information about our products, services, and promotions;
To respond to reviews, comments, or other feedback you provide us; and
To protect the security and integrity of our websites, mobile services, and our business.
To do this, we combine personal and non-personal information, collected online and offline, including information from third party sources. We also transfer or share your personal information within our corporate family of companies, such as with Sam's Club, for these purposes, as permitted by law.
How Do We Share Your Personal Information Outside of Walmart?
We will not sell or rent your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent.
We will not share your personal information outside of our corporate family of companies, except in the following circumstances:
We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Walmart maintain facilities.
Products and Services Offered by Other Businesses
We will sometimes enable other businesses to make their products or services available to our customers, such as through Walmart.com Marketplace retailers. You may purchase products or services from these other businesses at our stores or through our websites or mobile services. When you purchase these products or services, we identify the other business and share with this business personal information related to your purchase of their products and services.
Co-Branded Products and Services
We may share your personal information with companies that offer co-branded products or services, such as our co-branded Walmart credit card offered by Synchrony Bank. These companies are prohibited from using your personal information for purposes other than offering you these co-branded products and services.
Legal Requirements and Protection of Our Company and Others
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of Walmart, our customers, our associates, or other persons. Examples include:
Protecting the health or safety of customers;
Addressing crimes committed on Walmart property;
Identifying and addressing fraud or financial risk;
Providing personal information from cameras to law enforcement at their written request;
Responding to a search warrant or other valid legal inquiry; and
Responding to an investigative body in the case of a breach of an agreement or violation of law.
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.
With Your Consent
In any circumstance other than those described above, we will ask for your affirmative consent before we share your personal information outside of our corporate family of companies, and we also will not sell or rent your personal information.
What are Your Choices?
You have choices about the various ways we collect, use, and share your personal information.
We may send you marketing communications. You can tell us your marketing preferences with Walmart by visiting the Walmart Communication Preferences & Alerts page, and your preferences with Vudu by visiting the VUDU Communication Preferences section on the Account Information page.
We also personalize your experience on our sites and mobile services by showing you advertisements from Walmart or our advertising partners that are tailored to your interests. Learn more about interest-based advertising, including how to opt out.
Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.
We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.
When we are sending marketing communications to you, we use the following standards:
We use an opt-in standard for phone and text messages. We use an opt-in standard for sharing personal information with companies outside our corporate family of companies for their use in direct marketing, such as sending you promotions. Opt-in means we will only conduct the activity with your affirmative consent.
We use an opt-out standard for email or for other communications, such as postal mail. Opt-out means we may contact you, but will stop upon your request (as described below).
Please note that these standards may not apply to communications regarding our Health & Wellness operations, such as prescription reminders. For more information see the Health & Wellness Notice of Privacy Practices.
Additionally, these standards may not apply to Walmart-branded credit card offerings because these are provided through associated financial institutions. However, you can choose to stop receiving certain prescreened offers of credit that originate from participating nationwide credit reporting agencies, including our prescreened offers, by calling the official Consumer Credit Reporting Industry organization at 1-888-567-8688 or by going to www.optoutprescreen.com.
You can provide us with your marketing preferences by visiting our Communication Preferences & Alerts page. The Communication Preferences & Alerts page allows you at any time to update or change your preferences about receiving marketing materials. Or you may contact the Privacy Office as described in the “Contact Us” section below.
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your marketing preferences to be processed. It may take up to ten days to process your requests related to email and up to 30 days to process your requests related to telephone calls, text messages, and sharing information with your consent. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks.
Since we do not accept opt-out requests from third parties, such as catalog opt-out services, please communicate your request directly to us through one of the mechanisms mentioned above.
Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices, customer surveys, or recalls. We may also need to contact you with questions or information regarding your order.
Interest-Based Advertising Preferences
We personalize your experience on our sites and mobile services by showing you advertisements that are tailored to your interests. For example, if you browse or shop for electronics with us or on other sites, we may show you ads for electronics as you continue to browse the Internet. For more information about browsing information see “Information We Receive From You.”
We show you advertisements related to Walmart or our advertising partners. We belong to ad networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for Walmart on participating websites and mobile services based on how you browse. We do not share personal information about you with companies that advertise on our websites without your consent. Learn more about interest-based advertising, including how to opt out.
Mobile Location Settings
Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. See your device instructions to learn more about these settings. In addition, we may offer you controls on our use of your mobile location information. See “What Types of Information Do We Collect?” above for more information on the types of location information we collect.
How Do You Access and Update Your Personal Information?
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.
You can access or update your personal information, including contact or account information, in the following ways:
If you have created an account on one of our websites, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
Contact us through one of the ways listed in the “Contact Us” section at the bottom of this Policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if it is reasonably available, unless it infringes on the privacy of other individuals, and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make the changes you request, or will provide an explanation of what actions we will be able to take with regard to the request.
If you need to access your personal information related to a specified service provided to you by a Walmart service provider or business partner, we will refer you to the service provider or business partner. Please contact us via the “Contact Us” section below.
If you need assistance accessing records related to your Vision Center, Pharmacy, or financial services information, please visit the “What Are Your Privacy Protections for Specific Types of Personal Information?” section.
How Do We Secure Your Personal Information?
We recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information.
We have a team of associates who are responsible for helping to protect the security of your information. Whether you are shopping on our websites, through our mobile services, or in our stores, we use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include security access controls or other physical security safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.
Here are some examples of security measures we use to protect your personal information:
Passwords are required to access your online account and help to protect your account information. Please keep this password confidential.
Encryption technology, called Secure Sockets Layer (SSL), helps to protect personal information in certain areas of our websites during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window. These indications may not be present in mobile services that use SSL.
For payment card information, we use secured networks, encryption or other protection of cardholder data, physical and technical access controls, monitoring and tests of security systems, and other information security practices to help to protect your information.
To learn more about measures you can take to protect the security of your personal information, please click here.
How Does Walmart Protect the Privacy of Children Online?
Our websites and mobile services are intended for a general audience and are not directed to children.
We recognize the importance of protecting children's online privacy. In order to protect the privacy of children, Walmart websites and mobile services knowingly collect personal information from children under the age of 13 only with prior parental consent or as permitted by law. Please Contact Us if you believe we may have collected information from your child through our websites or mobile services and we will work to delete it.
What Are Your Privacy Protections for Specific Types of Personal Information?
In addition to this Policy, we have specific privacy notices for some of our specialized operations, including a specific Notice of Privacy Practices for our Health & Wellness operations and a description of privacy protections for financial products and services available in our stores.
We have additional specific notices for our personal information practices related to some of our specialized operations. For example:
Our Health & Wellness operations (Pharmacy and Vision Center) have a specific Notice of Privacy Practices for its information practices related to health information.
Walmart makes a variety of financial products and services available to you, either directly or in connection with business partners. A description of privacy protections related to financial products and services is available here.
This policy applies to customer personal information Walmart collects in the United States and Puerto Rico. Walmart maintains separate privacy policies applicable to its international operations.
Contact our Customer Service Team or write the Walmart Privacy Office with any questions or comments about this Policy or about how we handle your personal information.
The Privacy Office’s address is:
Privacy Office, MS #0160
702 SW 8th Street
Bentonville, AR 72716-0160
For store experience, marketing preferences, and general feedback/questions, visit Store and Corporate Feedback.
What Are Your California Privacy Rights?
We share personal information with others outside of Walmart for direct marketing of their products only if we have your affirmative consent (opt in). See “How Do We Share Your Personal Information Outside Walmart?”
We share personal information with other businesses within our corporate family, such as Sam's Club and Vudu. See “How Do We Use Your Personal Information?”
To request a list of third parties to whom we may share personal information for their marketing purposes and the categories of information we may disclose, please mail your request to the address listed below:
Privacy Office, MS #0160
702 SW 8th Street
Bentonville, AR 72716-0160
How Will I Know if this Policy Changes?
Pretty Crafty and Wanderful
P.O. Box 602
Ridgway, PA 15853
Owner contact email: email@example.com