Privacy Policy of us.nealsyardremedies.com

This Website collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Advertising

      • Criteo, Microsoft Advertising, Facebook Lookalike Audience, Google Ad Manager, Google Ads Similar audiences, Google AdSense, Google DV360 and Location Sciences

        Personal Data: Tracker; Usage Data

      • Google Campaign Manager 360

        Personal Data: geographic position; Tracker; Usage Data

      • Pinterest Ads

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

    • Analytics

      • Google Ads conversion tracking, Google Analytics, Facebook Ads conversion tracking (Facebook pixel), Twitter Ads conversion tracking, Attribution and Google Floodlight conversion tracking (Floodlight tag)

        Personal Data: Tracker; Usage Data

      • Google Analytics Advertising Reporting Features

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

      • Google Analytics Demographics and Interests reports and TikTok conversion tracking

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

      • Microsoft Advertising Universal Event Tracking

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Universally unique identifier (UUID); Usage Data

      • Pinterest Conversion Tag

        Personal Data: device information; Tracker; Usage Data

      • User ID extension for Google Analytics

        Personal Data: Tracker

    • Collection of privacy-related preferences

      • iubenda Consent Solution

        Personal Data: Data communicated while using the service; Tracker

      • iubenda Cookie Solution

        Personal Data: Tracker

    • Commercial affiliation

      • Awin and ShareAsale

        Personal Data: Tracker; Usage Data

    • Connecting Data

      • Zapier

        Personal Data: Data communicated while using the service

    • Contacting the User

      • Contact form

        Personal Data: email address; first name; last name; various types of Data

      • Mailing list or newsletter

        Personal Data: email address; first name; last name; Tracker; Usage Data

      • Phone contact

        Personal Data: phone number

    • Content commenting

      • Facebook Comments

        Personal Data: Tracker; Usage Data

    • Content performance and features testing (A/B testing)

      • Google Optimize and Google Optimize 360

        Personal Data: Tracker; Usage Data

    • Data transfer outside of the UK

      • Other legal basis for Data transfer abroad (UK)

        Personal Data: various types of Data

    • Data transfer outside the EU

      • Other legal basis for Data transfer abroad

        Personal Data: various types of Data

    • Displaying content from external platforms

      • Google Fonts, Font Awesome, Fonts.com Web Fonts, Google Maps widget, MyFonts and YouTube video widget

        Personal Data: Tracker; Usage Data

      • Adobe Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

      • YouTube Data API

        Personal Data: Data communicated in order to use the Service

      • YouTube IFrame Player

        Personal Data: Data communicated while using the service

      • YouTube video widget (Privacy Enhanced Mode)

        Personal Data: Tracker; Universally unique identifier (UUID); Usage Data

    • Handling payments

      • PayPal, Amazon Payments, Apple Pay and Google Pay

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Heat mapping and session recording

      • Microsoft Clarity

        Personal Data: Tracker; Usage Data

      • Smartlook

        Personal Data: Tracker; Usage Data; various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Attribution Affiliates Tracking

        Personal Data: Tracker; Usage Data

    • Infrastructure monitoring

      • Bugsnag and Sentry

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Pingdom

        Personal Data: Tracker; Usage Data

    • Interaction with data collection platforms and other third parties

      • Justuno

        Personal Data: device information; email address; last name; phone number; physical address; Tracker; Usage Data; ZIP/Postal code

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets, LinkedIn button and social widgets, PayPal button and widgets, Pinterest “Pin it” button and social widgets and Twitter Tweet button and social widgets

        Personal Data: Tracker; Usage Data

      • YouTube button and social widgets

        Personal Data: Usage Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: country; email address; first name; last name; phone number; physical address; Tracker; Usage Data; username

    • Location-based interactions

      • Geolocation

        Personal Data: geographic position

    • Managing contacts and sending messages

      • dotmailer

        Personal Data: country; email address; first name; last name; physical address; Tracker; Usage Data; username

    • Managing data collection and online surveys

      • Facebook lead ads

        Personal Data: Data communicated while using the service

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Platform services and hosting

      • Shopify

        Personal Data: billing address; device information; email address; first name; last name; payment info; phone number; shipping address; Tracker; Usage Data

    • Registration and authentication provided directly by this Website

      • Direct registration

        Personal Data: email address; first name; last name

    • Remarketing and behavioral targeting

      • Criteo Dynamic Retargeting, Facebook Remarketing, Google Ad Manager Audience Extension, Google Ads Remarketing, Google Signals, Remarketing with Google Analytics and Twitter Remarketing

        Personal Data: Tracker; Usage Data

      • Facebook Custom Audience and Twitter Tailored Audiences

        Personal Data: email address; Tracker

      • TikTok Remarketing

        Personal Data: unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Tracker; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Tracker; Usage Data

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Analysis and predictions based on the User’s Data (“profiling”)

      The Owner may use the Personal and Usage Data collected through this Website to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
      User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document.
      The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

    • Automated decision-making

      Automated decision-making means that a decision which is likely to have legal effects or similarly significant effects on the User, is taken solely by technological means, without any human intervention. This Website may use the User's Personal Data to make decisions entirely or partially based on automated processes according to the purposes outlined in this document. This Website adopts automated decision-making processes as far as necessary to enter into or perform a contract between User and Owner, or on the basis of the User’s explicit consent, where such consent is required by the law.
      Automated decisions are made by technological means – mostly based on algorithms subject to predefined criteria – which may also be provided by third parties.
      The rationale behind the automated decision making is:

      • to enable or otherwise improve the decision-making process;
      • to grant Users fair and unbiased treatment based on consistent and uniform criteria;
      • to reduce the potential harm derived from human error, personal bias and the like which may potentially lead to discrimination or imbalance in the treatment of individuals etc.;
      • to reduce the risk of User's failure to meet their obligation under a contract. To find out more about the purposes, the third-party services, if any, and any specific rationale for automated decisions used within this Website, Users can check the relevant sections in this document.

      Consequences of automated decision-making processes for Users and rights of Users subjected to it

      As a consequence, Users subject to such processing, are entitled to exercise specific rights aimed at preventing or otherwise limiting the potential effects of the automated decisions taken.
      In particular, Users have the right to:

      • obtain an explanation about any decision taken as a result of automated decision-making and express their point of view regarding this decision;
      • challenge a decision by asking the Owner to reconsider it or take a new decision on a different basis;
      • request and obtain from the Owner human intervention on such processing.

      To learn more about the User’s rights and the means to exercise them, the User is invited to consult the section of this document relating to the rights of the User.

    • Browser Fingerprinting

      Browser Fingerprinting creates an identifier based on a device's unique combination of characteristics (e.g. IP address, HTTP header, browser properties etc.), that allows to distinguish the User from other Users, thereby enabling to track the User's browsing behavior across the web. Browser Fingerprinting does not have an expiration date and cannot be deleted.

    • Equal protection of User Data

      This Website shares User Data only with third parties carefully selected to ensure that they provide the same or equal protection of User Data as stated in this privacy policy and requested by applicable data protection laws. Further information on data processing and privacy practices by third parties can be found in their respective privacy policies.

    • localStorage

      localStorage allows this Website to store and access data right in the User's browser with no expiration date.

    • Personal Data collected through sources other than the User

      The Owner of this Website may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.
      Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

    • Preference Cookies

      Preference Cookies store the User preferences detected on this Website in the local domain such as, for example, their timezone and region.

    • Push notifications based on the User's geographic location

      This Website may use the User's geographic location to send push notifications for the purposes outlined in this privacy policy.

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for some or all of the apps on the particular device.

      Users must be aware that disabling push notifications may negatively affect the utility of this Website.

    • Push notifications

      This Website may send push notifications to the User to achieve the purposes outlined in this privacy policy.

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for this Website, some or all of the apps on the particular device.
      Users must be aware that disabling push notifications may negatively affect the utility of this Website.

    • Push notifications for direct marketing

      This Website may send push notifications to the User for the purpose of direct marketing (to propose services and products provided by third parties or unrelated to the product or service provided by this Website).

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for this Website or all of the apps on the particular device.

      Users must be aware that disabling push notifications may negatively affect the utility of this Website.

      Besides applicable device settings, the User may also make use of the rights described under User rights in the relevant section of this privacy policy.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

    • sessionStorage

      sessionStorage allows this Website to store and access data right in the User's browser. Data in sessionStorage is deleted automatically when the session ends (in other words, when the browser tab is closed).

    • The Service is intended for adults

      Users declare themselves to be adult according to their applicable legislation. Minors may not use this Website.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use this Website only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Website.

Contact information

    • Owner and Data Controller

      Neal's Yard Wellbeing Inc.
      300 Delaware Ave STE 210
      Wilmington
      DE 19801

      Owner contact email: us.service@nealsyardremedies.com