Personal Data processed for the following purposes and using the following services:

• • Advertising

    • Microsoft Advertising, Criteo, Google Ads conversion tracking, Hotjar Form Analysis & Conversion Funnels, Meta ads conversion tracking (Meta pixel), X Ads conversion tracking, Google Ad Manager, Google Ads Similar audiences and Google AdSense

      Personal Data: Trackers; Usage Data

    • TikTok conversion tracking and Pinterest Ads

      Personal Data: device information; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

  • Analytics

    • Google Analytics, Meta Events Manager and Google Analytics with anonymised IP

      Personal Data: Trackers; Usage Data

    • Google Analytics 4

      Personal Data: browser information; city; device information; Trackers; Usage Data

    • Google Analytics Advertising Reporting Features

      Personal Data: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

    • Google Analytics Demographics and Interests reports

      Personal Data: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

  • Commercial affiliation

    • Awin

      Personal Data: Trackers; Usage Data

  • Contacting the User

    • Contact form

      Personal Data: email address; first name; last name; phone number; various types of Data

  • Content performance and features testing (A/B testing)

    • Google Optimize , Google Optimize 360 and Visual Website Optimizer

      Personal Data: Trackers; Usage Data

  • Displaying content from external platforms

    • Google Fonts and Font Awesome

      Personal Data: Trackers; Usage Data

  • Handling payments

    • Google Pay and PayPal

      Personal Data: various types of Data as specified in the privacy policy of the service

  • Heat mapping and session recording

    • Microsoft Clarity

      Personal Data: clicks; country; custom events; device information; diagnostic events; interaction events; layout details; mouse movements; page events; positional information; scroll-to-page interactions; session duration; Trackers

    • Hotjar Heat Maps & Recordings

      Personal Data: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

  • Infrastructure monitoring

    • Sentry

      Personal Data: various types of Data as specified in the privacy policy of the service

  • Interaction with data collection platforms and other third parties

    • Justuno

      Personal Data: device information; email address; last name; phone number; physical address; Trackers; Usage Data; ZIP/Postal code

  • Interaction with online survey platforms

    • Hotjar Poll & Survey widgets

      Personal Data: Trackers; Usage Data; various types of Data

  • Managing contacts and sending messages

    • Trustpilot Automatic Feedback Service

      Personal Data: contents of the email or message; email address

  • Platform services and hosting

    • Shopify

      Personal Data: billing address; device information; email address; first name; last name; phone number; shipping address; Trackers; Usage Data

  • Registration and authentication provided directly by this Website

    • Direct registration

      Personal Data: various types of Data

  • Remarketing and behavioural targeting

    • TikTok Remarketing

      Personal Data: device information; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

    • Adobe Audience Manager, Google Ad Manager Audience Extension and Google Ads Remarketing

      Personal Data: Trackers; Usage Data

  • Spam and bots protection

    • Cloudflare Bot Management

      Personal Data: app information; Application opens; browser information; browsing history; city; clicks; country; county; custom events; device information; device logs; geography/region; interaction events; IP address; keypress events; language; latitude (of city); launches; longitude (of city); metro area; motion sensor events; mouse movements; number of sessions; operating systems; page events; page views; province; scroll position; scroll-to-page interactions; search history; session duration; session statistics; state; touch events; Trackers; Usage Data; video views; ZIP/Postal code

  • Tag Management

    • Google Tag Manager

      Personal Data: Trackers; Usage Data

  • Traffic optimisation and distribution

    • Cloudflare

      Personal Data: various types of Data as specified in the privacy policy of the service

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

• • Refer a Friend Programme (Mention-Me Ltd)

    Operation of refer-a-friend programme, processing customer email addresses and certain order data for the purposes of enrolling customers onto our refer-a-friend programme, monitoring the programme and safeguarding against gaming or fraudulent use of the programme, communicating with customers in connection with operation of the programme and delivery of rewards, reporting to [Controller] on the performance of the programme.
    
    Personal Data processed: Email addresses and various types of Data as specified in the privacy policy of the service.
    
    Place of processing: European Economic Area (EEA) - Privacy Policy - Cookies

Contact information

• • Owner and Data Controller

    Neal’s Yard (Natural Remedies) Limited
    15 Neal’s Yard
    Covent Garden
    London
    WC2H 9DP

    Owner contact email: customercare@nealsyardremedies.com