Privacy Policy of Loudspeek

Loudspeek collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Communication

      • Kayako

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

      • YouTube video widget without cookies

        Personal Data: Usage Data

    • Hosting and backend infrastructure

      • Heroku

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Information collection

      • Site owner databases

    • Infrastructure monitoring

      • New Relic and Uptime Robot

        Personal Data: various types of Data as specified in the privacy policy of the service

      • SolarWinds Papertrail

    • Interaction with live chat platforms

      • Widget

        Personal Data: Cookies; Data communicated while using the service; Usage Data

    • Managing contacts and sending messages

      • Mailgun

        Personal Data: address; email address; first name; last name; Usage Data; various types of Data

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Cookies; Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Cookies; various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Your messages

      When you write a message using a Loudspeek form, we collect your first and last name, your email address, your postcode and the message content. As Loudspeek provides a service for political campaigns to enable constituents to contact their representatives, this will often contain sensitive and/or personal information about your political opinions. We recognise this, and protecting your privacy is very important to us.

      We don't normally log any of your information ourselves, but Mailgun, our email services provider, may log your email, your name and your subject line for up to 30 days, as well as the full body text of your email for up to 72 hours. In the event that a serious error occurs in our system when processing your message, we may then log the details you entered to review and fix any issues. Log data is stored securely with restricted access, and will be kept for at most one year.

      In addition, depending on the privacy policy of the owner of the Loudspeek site you're on, your data may be recorded by the organisation running the Loudspeek site. Please review the privacy policy for the individual organisation to confirm this - it will be linked in a checkbox above the "Send" button on the form.

      As you're sending an email, all of the listed bits of personal data above may be passed on to the email target(s) - for instance, on a form where you're writing to your MP, your MP will get your name, email and postcode, so they can deal with your contact appropriately. Using your data in this way is essential to the performance of our service we provide to you.

Contact information

    • Owner and Data Controller

      Data controllers are site dependent; please view the individual Loudspeek site's privacy policy for more information. You can find this linked above the "send" button in the form.

      Data processor
      Loudspeek Ltd
      27 Old Gloucester Street
      WC1N 3AX
      United Kingdom
      Registered company number 11846346

      Owner contact email: