Privacy Policy of Thane Direct UK Ltd

Thane Direct UK Ltd collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Advertising

      • Bing Ads

        Personal Data: Cookies and Usage Data

      • Direct Email Marketing (DEM)

        Personal Data: email address

    • Analytics

      • Google Analytics, Google Ads conversion tracking, Facebook Ads conversion tracking and Display Advertising extension for Google Analytics

        Personal Data: Cookies and Usage Data

      • User ID extension for Google Analytics

        Personal Data: Cookies

    • Contacting the User

      • Mailing list or newsletter

        Personal Data: email address

      • Phone contact

        Personal Data: phone number

    • Displaying content from external platforms

      • Vimeo video and YouTube video widget

        Personal Data: Cookies and Usage Data

    • Handling payments

      • Stripe and PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Heat mapping and session recording

      • SessionCam and SumoMe Heat Maps

        Personal Data: Cookies and Usage Data

    • Interaction with online survey platforms

      • SurveyMonkey Widget

        Personal Data: Cookies and Usage Data

    • Managing contacts and sending messages

      • Sendgrid

        Personal Data: email address

    • Remarketing and behavioral targeting

      • Facebook Custom Audience

        Personal Data: Cookies and email address

      • Facebook Remarketing and Remarketing through Google Analytics for Display Advertising

        Personal Data: Cookies and Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Cookies and Usage Data

Further information about Personal Data

    • Customer review platforms

      Yotpo is a review service for customers to review our product and service.
      Personal Data collected: various types of Data as specified in the privacy policy of the service.
      Place of processing: United States – https://www.yotpo.com/privacy-policy/

      Trustpilot, Inc. is a review service for customers to review our product and service.
      Personal Data collected: various types of Data as specified in the privacy policy of the service.
      Place of processing: United States – https://legal.trustpilot.com/end-user-privacy-terms

    • Managing contacts and sending messages

      This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
      These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

      Selligent SA.
      Selligent is an email address management and message sending service provided by Selligent, Inc.
      Personal Data collected: email address.

      Place of processing: United States – http://www.selligent.com/privacy-policy

    • Thane Direct Inc

      Thane Direct Inc. is the parent company of Thane Direct UK Ltd

      Our websites are hosted by our parent company in Canada. Our technical support centre is based in Ontario, Canada. Accordingly, data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.

    • Delivery service provider

      Global Freight Solutions Limited (“GFS”)
      GFS is a Multi-carrier delivery service.
      Personal Data collected: various types of Data as specified in the privacy policy of the service.

      Place of processing: United Kingdom – https://gfsdeliver.com/privacy-policy/

    • Marketing information

      We will only send marketing information to you with your permission. You can opt not to receive marketing information about our products or services at any time by following the “Update Preferences” link in the footer of any email marketing (or similar based on the communication method) that we have sent to you or by contacting our Customer Service team.

    • Use of site by children

      We do not market to children, nor do we sell products or services for purchase by children. We may sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with consent from a parent or guardian.

    • Calling our sales or customer services phone lines

      When you call our Sales or Customer Services phone lines, if available we collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our telephone support. We may also record your call for training and monitoring purposes to improve our services. Additionally, we may invite you to record your feedback regarding our services by completing a Customer Satisfaction Survey. We may contact you regarding your feedback unless you have specifically requested that we do not.

    • Mojo E-commerce

      Mojo Research & Development, LLC
      Mojo E-commerce is a platform provided by Mojo Research & Development, LLC that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: various types of Data as specified in the privacy policy of the service.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Thane Direct UK Ltd depends on the payment system used.

Contact information

    • Owner and Data Controller

      Thane Direct UK Ltd
      1 Fore Street Avenue
      London
      EC2Y 9DT

      Company Number: 4301636

      Owner contact email: privacy@thane.tv