Privacy Policy of KwikSurveys and FreeOnlineSurveys (Creators and Visitors)

This Application collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google Analytics with anonymized IP and Analytics collected directly

        Personal Data: Cookies; Usage Data

    • Contacting the User

      • Transactional emails (this Application)

    • Data transfer outside the EU

      • Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield

        Personal Data: various types of Data

    • Displaying content from external platforms

      • Vimeo video

        Personal Data: Cookies; Usage Data

      • Gravatar

        Personal Data: email address; Usage Data

      • Google Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

    • Handling payments

      • ChargeBee and Braintree

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS) and DigitalOcean

        Personal Data: various types of Data as specified in the privacy policy of the service

      • OVH

    • Information collection

      • Organisation profile

    • Infrastructure monitoring

      • Sentry

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Location-based interactions

      • Non-continuous geolocation

        Personal Data: geographic position

    • Managing contacts and sending messages

      • Sendgrid

        Personal Data: address; company name; Cookies; country; email address; first name; last name; phone number; Usage Data

      • Contact management (this Application)

    • Managing support and contact requests

      • Help Scout

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication provided directly by this Application

      • Direct registration

        Personal Data: email address; first name; last name; profession

    • Social features

      • Inviting and suggesting friends

        Personal Data: various types of Data

      • Public profile

        Personal Data: email address; picture

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Cookies; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Cookies; various types of Data as specified in the privacy policy of the service

    • User database management

      • ActiveCampaign

        Personal Data: Cookies; email address; various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use this Application only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Application.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

Contact information

    • Owner and Data Controller

      Problem Free Ltd.
      Desklodge, 1 Temple Way, Bristol, BS2 0BY, United Kingdom

      Company Number: 04602671
      Registered with the UK Information Commissioners Office with reference number: Z2957965

      We ask that all communications be handled through our email support ticket system however for Californian residents only data privacy requests can be made under the CPPA using the toll free number: +1 833-527-2487.

      Owner contact email: support@problemfree.co.uk