Personal Data processed for the following purposes and using the following services:

• • Analytics

    • Google Analytics with anonymized IP

      Personal Data: Cookies; Usage Data

  • Data transfer outside the EU

    • Other legal basis for Data transfer abroad

      Personal Data: various types of Data

  • Heat mapping and session recording

    • Hotjar Heat Maps & Recordings

      Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

  • Hosting and backend infrastructure

    • Filestack

      Personal Data: various types of Data as specified in the privacy policy of the service

  • Managing contacts and sending messages

    • Postmark

      Personal Data: email address; first name; last name; various types of Data

  • Managing support and contact requests

    • Help Scout

      Personal Data: various types of Data as specified in the privacy policy of the service

  • Platform services and hosting

    • Clever Cloud

Further information about the processing of Personal Data

• • onemorething

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data").
    User-provided Information accessed by the "onemorething" application, and why it is needed:
    Read shop information - Shopify Accounts linked to an app are provided basic information about the shop by Shopify. This includes personal information such as the shop's address, email, phone, location, locale and store owners name and email address. This information is needed to customize the application based on the shop details, as well as to help identify customer service requests.
    Read orders and fulfillments - This is necessary to trigger the sending of emails with user guide at the right time and to the right recipient. Order data is not saved to the database. We only collect the following information when sending an user guide by email is required, in order to customize the sending:
    The order number, the customer's first and last name, his email address and the order product name

Contact information

• • Owner and Data Controller

    Keos - Karim Garcia - 1 rue du Guesclin 44 000 Nantes Franca

    Owner contact email: support@erkos.app