Privacy Policy of petassistant.com

This Website collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Access to third-party accounts

      • Facebook account access

        Permissions: About Me; Current City; Custom Friend Lists Access; Custom User Actions; Education History; Email; Family Members and Relationship Status; Gender; List of Friends; Significant Other and Relationship Details; Website

      • Twitter account access

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Advertising

      • AppNexus, Amazon Mobile Ads, Criteo, Facebook Lookalike Audience, Google Ad Manager, Google Ads Similar audiences, Google AdSense and Microsoft Advertising

        Personal Data: Cookies; Usage Data

      • Direct marketing via SMS

        Personal Data: first name; last name; phone number

      • Direct Email Marketing (DEM)

        Personal Data: email address; first name; last name

    • Analytics

      • Analytics collected directly, Google Analytics, Google Ads conversion tracking, Quantcast Measure, Salesforce Analytics Cloud, Twitter Ads conversion tracking and Wordpress Stats

        Personal Data: Cookies; Usage Data

      • Google Analytics Advertising Reporting Features

        Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

      • Google Analytics Demographics and Interests reports

        Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

      • User ID extension for Google Analytics

        Personal Data: Cookies

    • Commercial affiliation

      • Amazon Omakase

        Personal Data: Cookies; Usage Data

    • Contacting the User

      • Contact form

        Personal Data: address; city; email address; first name; last name; state; various types of Data; ZIP/Postal code

      • Phone contact

        Personal Data: phone number

      • Mailing list or newsletter

        Personal Data: address; city; Cookies; country; email address; first name; gender; last name; phone number; state; Usage Data; ZIP/Postal code

    • Content performance and features testing (A/B testing)

      • Google Optimize , Google Optimize 360 and Visual Website Optimizer

        Personal Data: Cookies; Usage Data

    • Displaying content from external platforms

      • Font Awesome

        Personal Data: Usage Data

      • Google Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

      • Instagram widget, Vimeo video, Wistia widget and YouTube video widget

        Personal Data: Cookies; Usage Data

    • Handling payments

      • Amazon Payments, Apple Pay, Google Pay, PayPal and Stripe

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Algolia, Amazon Web Services (AWS) and Cloudinary

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Pingdom

        Personal Data: Cookies; Usage Data

    • Interaction with external social networks and platforms

      • PayPal button and widgets

        Personal Data: Cookies; Usage Data

    • Interaction with live chat platforms

      • Facebook Messenger Customer Chat

        Personal Data: Cookies; Data communicated while using the service; Usage Data

      • Zendesk Chat

        Personal Data: address; Cookies; Data communicated while using the service; email address; first name; last name; phone number; Usage Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: address; Cookies; date of birth; email address; first name; gender; last name; phone number; Usage Data; username

    • Location-based interactions

      • Geolocation

        Personal Data: geographic position

    • Managing contacts and sending messages

      • Amazon Simple Email Service

        Personal Data: email address

      • Sendgrid

        Personal Data: address; Cookies; email address; first name; gender; last name; phone number; Usage Data; username

      • Twilio

        Personal Data: phone number

    • Managing data collection and online surveys

      • Facebook lead ads

        Personal Data: address; city; Cookies; Data communicated while using the service; email address; first name; gender; last name; marital status; phone number; state; Usage Data; ZIP/Postal code

      • Typeform

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Platform services and hosting

      • Apple App Store

        Personal Data: Usage Data

    • Registration and authentication

      • Auth0

        Personal Data: Cookies; email address; first name; last name; password; picture; various types of Data as specified in the privacy policy of the service

      • Gmail permissions to access User Data (OAuth addition)

        Personal Data: Read only access

      • Google OAuth, Instagram Authentication, Log In with PayPal, Login with Amazon, Twitter OAuth and YouTube OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication provided directly by this Website

      • Direct registration

        Personal Data: various types of Data

    • Remarketing and behavioral targeting

      • Criteo Dynamic Retargeting, Facebook Remarketing, Google Ad Manager Audience Extension, Google Ads Remarketing, Remarketing with Google Analytics, Salesforce Audience Studio and Twitter Remarketing

        Personal Data: Cookies; Usage Data

      • Facebook Custom Audience and Twitter Tailored Audiences

        Personal Data: Cookies; email address

    • Social features

      • Inviting and suggesting friends

        Personal Data: various types of Data

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Cookies; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Cookies; various types of Data as specified in the privacy policy of the service

    • User database management

      • Pardot and Salesforce Marketing Cloud

        Personal Data: various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Access the address book

      This Website may request access to your address book.

    • Analysis and predictions based on the User’s Data (“profiling”)

      The Owner may use the Personal and Usage Data collected through this Website to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
      User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document.
      The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

    • Automated decision-making

      Automated decision-making means that a decision which is likely to have legal effects or similarly significant effects on the User, is taken solely by technological means, without any human intervention. This Website may use the User's Personal Data to make decisions entirely or partially based on automated processes according to the purposes outlined in this document. This Website adopts automated decision-making processes as far as necessary to enter into or perform a contract between User and Owner, or on the basis of the User’s explicit consent, where such consent is required by the law.
      Automated decisions are made by technological means – mostly based on algorithms subject to predefined criteria – which may also be provided by third parties.
      The rationale behind the automated decision making is:

      • to enable or otherwise improve the decision-making process;
      • to grant Users fair and unbiased treatment based on consistent and uniform criteria;
      • to reduce the potential harm derived from human error, personal bias and the like which may potentially lead to discrimination or imbalance in the treatment of individuals etc.;
      • to reduce the risk of User's failure to meet their obligation under a contract. To find out more about the purposes, the third-party services, if any, and any specific rationale for automated decisions used within this Website, Users can check the relevant sections in this document.

      Consequences of automated decision-making processes for Users and rights of Users subjected to it

      As a consequence, Users subject to such processing, are entitled to exercise specific rights aimed at preventing or otherwise limiting the potential effects of the automated decisions taken.
      In particular, Users have the right to:

      • obtain an explanation about any decision taken as a result of automated decision-making and express their point of view regarding this decision;
      • challenge a decision by asking the Owner to reconsider it or take a new decision on a different basis;
      • request and obtain from the Owner human intervention on such processing. To learn more about the User’s rights and the means to exercise them, the User is invited to consult the section of this document relating to the rights of the User.
    • CCPA: Collection of personal information about consumers aged 13 to 16

      We collect personal information of consumers between the age of 13 and 16 and won't sell their data unless those consumers have opted-in.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use this Website only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Website.

    • Unique device identification

      This Website may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

    • User identification via a universally unique identifier (UUID)

      This Website may track Users by storing a so-called universally unique identifier (or short UUID) for analytics purposes or for storing Users' preferences. This identifier is generated upon installation of this Application, it persists between Application launches and updates, but it is lost when the User deletes the Application. A reinstall generates a new UUID.

Contact information

    • Owner and Data Controller

      Pet Assistant
      5152 N Edgewood Drive Suite 375
      Provo, UT 84604

      Owner contact email: help@petassistant.com