Privacy Policy of www.visitfiemme.it

This Website collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google Analytics, Google Ads conversion tracking, Facebook Ads conversion tracking, Display Advertising extension for Google Analytics and Analytics collected directly

        Personal Data: Cookies and Usage Data

    • Contacting the User

      • Contact form

        Personal Data: address, country, email address, fax number, first name, last name, phone number, province, state, Tax ID and ZIP/Postal code

      • Mailing List or Newsletter

        Personal Data: city, Cookies, country, email address, first name, last name, phone number, Usage Data and ZIP/Postal code

    • Data transfer outside the EU

      • Data transfer abroad based on standard contractual clauses and Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield

        Personal Data: various types of Data

    • Displaying content from external platforms

      • YouTube video widget

        Personal Data: Cookies and Usage Data

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets, Twitter Tweet button and social widgets and Google+ +1 button and social widgets

        Personal Data: Cookies and Usage Data

    • Interaction with live chat platforms

      • Facebook Messenger Customer Chat

        Personal Data: About Me, Cookies, Data communicated while using the service and Usage Data

    • Managing contacts and sending messages

      • MailChimp

        Personal Data: country, email address, first name, last name, phone number and various types of Data

    • Remarketing and behavioral targeting

      • AdWords Remarketing, Facebook Remarketing and Remarketing through Google Analytics for Display Advertising

        Personal Data: Cookies and Usage Data

      • Facebook Custom Audience

        Personal Data: Cookies and email address

Further information about Personal Data

    • Booking Fiemme

      Information Notice according to article 13 of the Italian Personal Data Protection Code released by Trentino Marketing S.r.l, in the name of and on behalf of Trentino Sviluppo S.p.A for access to the Platform and use of Booking Trentino

      Trentino Marketing S.r.l. – via its pro tempore legal representative, with registered office in Trento, Via Romagnosi 11, Tax ID, VAT and Trade Companies’ Registry number at the Chamber of Commerce of Trento: 02341860225, acting in the name and on behalf of Trentino Sviluppo S.p.A via its pro tempore legal representative, with registered office in Rovereto (TN), via F. Zeni No. 8, Tax ID, VAT and Trade Companies’ Registry number at the Chamber of Commerce of Trento: 00123240228, by virtue of the special power of attorney dated 8 September 2014 (Index No. 69.237 and File No. 18.585 of Notary Public M. Dolzani, Trento)

      WHEREAS - pursuant to Provincial Laws No. 6 of 13 Dec. 1999 and No. 8 of 11 June 2002, the Autonomous Province of Trento has assigned to Trentino Sviluppo S.p.A the task of performing marketing for tourist activities relating to Trentino in Italy and abroad by acting in various areas of intervention, as well as the operational management, on behalf of the Autonomous Province of Trento, of the “Marketing Fund” as per the provisions of Art. 33, §1, letter “a bis” of Law No. 6/1999; - the activities assigned to Trentino Sviluppo S.p.A are those specifically indicated under Articles 6 and following of Prov. Law No. 8 of 11 June 2002; - pursuant to the convention dated 26 Aug. 2014 and to the ensuing notarial special power of attorney dated 8 Sept. 2014 (File No. 18.585 and Index No. 69.237 of Notary Public M. Dolzani, Trento), Trentino Sviluppo S.p.A has, in turn, assigned to Trentino Marketing S.r.l. the afore said assignment of the Autonomous Province of Trento, authorizing Trentino Marketing S.r.l. to operate and manage, in its name and on its behalf, all of the operations and activities regarding the development of the local tourist marketing of Trentino in the various areas of intervention. Within the scope of the assigned task, Trentino Marketing S.r.l. has also been entrusted with the management of the Local Tourist Portal of Trentino and the associated booking system with the faculties to acquire and/or take on obligations with respect to all the subjects;
      - in any case, the convention envisages that the Data Controller of the personal data gathered during the operation of the local tourist marketing activities be Trentino Sviluppo S.p.A and that Trentino Marketing S.r.l. be nominated external Data Processor;
      - Trentino Marketing S.r.l., within the scope of the assigned task, has agreed in the name of and on behalf of Trentino Sviluppo S.p.A. upon a licensing contract for the use of a booking platform with Feratel Media Technologies AG e P.M.I. s.r.l. The platform (hereafter named “Platform”) is also accessible from the Local Tourist Portal of Trentino found on the following website: www.visittrentino.it;
      - the Platform places at the disposal of the tour operators of Trentino working in the tourist accommodation sector, acknowledged by the Tourism Department of the Autonomous Province of Trento and with operational headquarters in the Province of Trento (accommodation facilities in Trentino, in the form of hotels and of other establishments, including private apartments, campsites and mountain huts), the opportunity of offering portal users their tour operator services only as regards accommodation and provides portal users with the opportunity to check availability with these tour operators, to send requests and to make bookings.

      Now therefore, THIS IS TO INFORM THE USER that the processing of his/her personal data communicated and collected when accessing and using the Platform, as well as Booking Trentino, shall be processed according to the principles of fairness, lawfulness and transparency, whilst also guarding the confidentiality and the rights of the User. According to Article 13 of the Personal Data Protection Code under Italian Legislative Decree 30.06.2003, No. 196 and subsequent amendments. (hereafter named “Code”), in the name and on behalf of Trentino Sviluppo S.p.A, the following information is provided:

      A. PURPOSE OF PROCESSING – The Personal Data shall be processed for the following purposes: 1. [Contractual aim] to fulfill: i) the contractual obligations included in the General Terms and Conditions for access to the Platform and the use of Booking Trentino, even through the Booking Center of Trentino Marketing S.r.l., in order to agree upon telematic contracts concerning services booked at accommodation facilities located in Trentino, and ii) the obligations under Articles 12 and 13, paragraph 2, of Italian Legislative Decree No. 70 / 2003 on behalf of the accommodation facilities selected by tourists, which may be booked or at which tourist services may be requested, by virtue of a specific mandate;
      2. [Promotional aim] to carry out promotional activities on an institutional basis in conjunction with visittrentino.it and/or partner or associate websites (as defined and elaborated upon in article 2.1 of the Booking Trentino General Conditions), by means of adding the e-mail address of the User to any Mailing Lists either by automated or equivalent means;
      3. [Legal aims] to fulfill the relevant legal obligations.

      B. PROCESSING PROCEDURE – The afore said data shall be processed by formally identified operators and managers who will use instruments and supports (paper, magnetic, informatics or telematics supports) capable of guaranteeing safety and confidentiality of the data. Processing may also be performed via the use of automated devices capable of storing, managing and transmitting them telematically. The databanks are kept in protected environments, the access to which is under constant surveillance, and in compliance with the provisions of the Code.

      C. NATURE OF PROCESSING - Data supply on the part of the user is:
      - MANDATORY as concerns the contractual aim under A.1), hence the possible refusal to supply one’s personal data in full or in part, or the lack of the required authorization to process them and/or communicate them to third parties may lead to Trentino Sviluppo S.p.A cannot enable the User to access or use the Platform and the Booking Trentino facility.
      - OPTIONAL, as concerns the contractual aim under A.2), hence the possible refusal to supply one’s personal data in full or in part, or the lack of the required authorization to process and/or communicate them to third parties shall make it impossible for Trentino Sviluppo S.p.A to perform the concerned activities.

      D. COMMUNICATION OF PROCESSING – Without prejudice to the communication and release actions performed in the accomplishment of any legal obligations, the data may be sent in Italy and/or within the European Union to:
      - Tour operators of Trentino working in the accommodation facilities sector, acknowledged by the Tourism Department of the Autonomous Province of Trento and with registered offices in the Province of Trento to which the user sends from time to time via the Platform a request for booking and/or a request for tourist services;
      - Trentino Marketing S.r.l., so as to allow for the operational management of the Local Tourist Portal of Trentino and of the related booking system, by virtue of the convention dated 26 August 2014 and ensuing notarial special power of attorney dated 8 Sept. 2014 (File No. 18.585 and Index No. 69.237 of Notary Public M. Dolzani, Trento);
      - Providers of electronic communication services and producers of electronic devices; - Providers of e-commerce services and payment systems;

      4. Tourist Boards officially located in the Province of Trento in whose area of interest the Accommodation Facility is located to which the user has sent, via the Platform, a request for booking and/or for tourist services, even in order to start promotional activities of an institutional character concerning the partner and associate websites (as defined and identified in article 2.1 of Booking Trentino’s General Conditions);

      5. Consortia of the “Pro Loco” Associations located in the Province of Trento (Consorzio Pro Loco Valle dei Mòcheni; Consorzio Turistico Altopiano della Vigolana; Consorzio Turistico Piana Rotaliana – Königsberg; Consorzio Turistico Giudicarie Centrali; Consorzio Turistico Valle del Chiese; Consorzio per il Turismo Valle di Ledro) in whose area of interest the Accommodation Facility is located to which the user has sent, via the Platform, a request for booking and/or for tourist services, even in order to start promotional activities of an institutional character concerning the partner and associate websites (as defined and identified in article 2.1 of Booking Trentino’s General Conditions);
      - Feratel Media Technologies AG e P.M.I. s.r.l.

      E. RIGHTS OF THE DATA OWNER – With regard to his/her personal data, the user may exercise the rights envisaged in Art. 7 of Legislative Decree No. 196 dd. 30 June 2003 and subsequent amendments, within the limits and under the terms and conditions of Articles 8, 9 and 10 of the afore said Legislative Decree.

      F. PERSONAL DATA CONTROLLER AND PERSONAL DATA PROCESSOR – The Personal Data Controller is Trentino Sviluppo S.p.A, while Trentino Marketing S.r.l. has been appointed as external Personal Data Processor. The complete and updated list of subjects appointed as Data Processors is available, upon request, at the company’s registered office.

      Information Notice according to Article 13 of the Italian Personal Data Protection Code released by the Accommodation facility to the User in relation to the booking contract

      WHEREAS - pursuant to the convention dated 26 Aug. 2014 and ensuing notarial special power of attorney dated 8 Sept. 2014 (File No. 18.585 and Index No. 69.237 of Notary Public M. Dolzani, Trento), Trentino Sviluppo S.p.A has, in turn, assigned to Trentino Marketing S.r.l. the afore said assignment by the Autonomous Province of Trento, authorizing Trentino Marketing S.r.l. to operate and manage, in the name and on behalf of Trentino Sviluppo S.p.A., all of the operations and activities regarding the development of the local tourist marketing of Trentino in the various areas of intervention. Within the scope of the assigned task, Trentino Marketing S.r.l. has also been entrusted with the management of the Local Tourist Portal of Trentino and the associated booking system with the faculties to acquire and/or take on obligations with respect to all the subjects; - in any case, the convention envisages that the Data Controller of the personal data gathered through the Local Tourist Portal of Trentino be Trentino Sviluppo S.p.A and that Trentino Marketing S.r.l. be nominated external Data Processor;
      - Trentino Marketing S.r.l., within the scope of the assigned task, has agreed in the name of and on behalf of Trentino Sviluppo S.p.A. upon a licensing contract for the use of a booking platform with Feratel Media Technologies AG e P.M.I. s.r.l. The platform (hereafter named “Platform”) is also accessible from the Local Tourist Portal of Trentino found on the following website: www.visittrentino.it;
      - the Platform places at the disposal of the tour operators of Trentino working in the tourist accommodation sector, acknowledged by the Tourism Department of the Autonomous Province of Trento and with operational headquarters in the Province of Trento (accommodation facilities in Trentino, in the form of hotels and of other establishments, including private apartments, campsites and mountain huts), the opportunity of offering portal users their tour operator services only as regards accommodation and provides portal users with the opportunity to check availability with these tour operators, to send requests and to make bookings.
      - The User intends to enter through the Platform upon a telematic contract for the booking of tourist services, only as concerns accommodation, with accommodation facilities in Trentino, in the form of hotels and of other establishments (including private apartments, campsites and mountain huts) currently on said Platform (hereafter named “Accommodation Facilities”). To this purpose, the User will send to the chosen Accommodation Facility a booking request for tourist services of purely accommodative nature and the relevant telematic contract. For the reasons as above stated, the Tour Operator, as defined above, provisionally intends TO INFORM THE USER that the processing of his/her personal data collected during the negotiations and the (telematic) contract for booking of tourist services of purely accommodative nature, agreed upon through the Platform with the accommodation facility in Trentino chosen by such User, including the data of his/her credit card, shall be processed according to the principles of fairness, lawfulness and transparency whilst guarding the confidentiality and rights of the User. According to Article 13 of the Personal Data Protection Code – Italian Legislative Decree 30.06.2003, No. 196 and subsequent amendments (hereafter named “Code”), the following information is provided:

      A. AIMS OF PROCESSING – Personal data shall be processed with the following aims: 1. [Contractual aim - obligatory] i) to fulfill the precontractual and contractual obligations linked with the (telematic) contract for booking tourist services of purely accommodative nature agreed upon with the Accommodation facility in Trentino, in the form of hotels and of other establishments (including private apartments, campsites and mountain huts), as outlined in the General Conditions of the contract regarding access to the Platform and use of Booking Trentino; ii) to fulfill, through Trentino Marketing S.r.l., the obligations under Articles 12 and 13, paragraph 2, of Italian Legislative Decree No. 70 / 2003. 2. [Legal aims] to fulfill the relevant legal obligations.

      B. PROCESSING PROCEDURE – The afore said data shall be processed by operators and managers formally identified by the Accommodation facility, who will use instruments and supports (paper, magnetic, informatics or telematics supports) capable of guaranteeing safety and confidentiality of the data. Processing may also be performed via the use of automated devices capable of storing, managing and transmitting them telematically. The databanks are kept in protected environments, the access to which is under constant surveillance, and in compliance with the provisions of the Code.

      C. NATURE OF PROCESSING - Data supply on the part of the user is: - MANDATORY, hence the possible refusal to supply one’s personal data in full or in part, or the lack of the required authorization to process them and/or communicate them to third parties may lead to the Accommodation facility being unable to fulfill the precontractual and contractual obligations linked to the contract for booking tourist services of purely accommodative nature.

      D. COMMUNICATION OF PROCESSING – Without prejudice to the communication and release actions performed to accomplish legal obligations, the data may be sent in Italy and/or within the European Union to: - Trentino Marketing S.r.l.; - Trentino Sviluppo S.p.A.; - electronic communication providers and electronic equipment producers; - providers of e-commerce services and payment systems; - Tourist Boards officially located in the Province of Trento in whose area of interest the Accommodation Facility is located to which the user has sent, via the Platform, a request for booking and/or for tourist services; - Consortia of the “Pro Loco” Associations located in the Province of Trento (Consorzio Pro Loco Valle dei Mòcheni; Consorzio Turistico Altopiano della Vigolana; Consorzio Turistico Piana Rotaliana – Königsberg; Consorzio Turistico Giudicarie Centrali; Consorzio Turistico Valle del Chiese; Consorzio per il Turismo Valle di Ledro) in whose area of interest the Accommodation Facility is located to which the user has sent, via the Platform, a request for booking and/or for tourist services; - Feratel Media Technologies AG e P.M.I. S.r.l.

      E. RIGHTS OF THE DATA OWNER – With regard to his/her personal data, the user may exercise the rights envisaged in Art. 7 of Legislative Decree No. 196 dd. 30 June 2003 and subsequent amendments, within the limits and under the terms and conditions of Articles 8, 9 and 10 of the afore said Legislative Decree.

      F. PERSONAL DATA CONTROLLER AND PERSONAL DATA PROCESSOR – The Personal Data Controller is the Accommodation facility with which the booking was made. The complete and updated list of subjects appointed as Data Processors is available, upon request, at the Data Controller’s registered office.

    • Personal Data collected through sources other than the User

      The Owner of this Website may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.

      Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

    • Analysis and predictions based on the User’s Data (“profiling”)

      The Owner may use the Personal and Usage Data collected through this Website to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.

      User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more, about the profiling activities performed, Users can check the relevant sections of this document.

      The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

Contact information

    • Owner and Data Controller

      Azienda per il Turismo della Valle di Fiemme soc. cons. r.l. - Via F.lli Bronzetti 60 - 38033 Cavalese TN (Italia)

      Owner contact email: privacy@visitfiemme.it