Privacy Policy of fivefoldgroup.com

Fivefoldgroup.com collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google Analytics

        Personal Data: Cookies; Usage Data

    • Contacting the User

      • Contact form

        Personal Data: address; city; company name; country; email address; fax number; field of activity; first name; last name; number of employees; phone number; profession; province; state; various types of Data; VAT Number; website; ZIP/Postal code

      • Mailing list or newsletter

        Personal Data: address; city; company name; Cookies; country; date of birth; email address; first name; gender; last name; phone number; profession; province; state; Usage Data; website; ZIP/Postal code

      • Phone contact

        Personal Data: phone number

    • Displaying content from external platforms

      • Google Maps widget

        Personal Data: Cookies; Usage Data

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

    • Interaction with live chat platforms

      • Zendesk Chat

        Personal Data: address; company name; Cookies; country; Data communicated while using the service; email address; first name; last name; phone number; Usage Data

      • LiveChat Widget

        Personal Data: Cookies; Data communicated while using the service; Usage Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: address; company name; Cookies; country; date of birth; email address; first name; gender; last name; phone number; Usage Data; username

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

      • Facebook Authentication

        Personal Data: various types of Data as specified in the privacy policy of the service

    • User database management

      • Pardot, Salesforce Marketing Cloud and Salesforce Sales Cloud

        Personal Data: various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Personal Data collected through sources other than the User

      The Owner of fivefoldgroup.com may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.
      Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

Contact information

    • Owner and Data Controller

      FiveFold s.r.l.
      Via Roma, 109
      82020 Circello (BN) - Italia

      Owner contact email: amministrazione@fivefoldgroup.com