Privacy Policy of OutSmartEMR by SmartND Inc.

OutSmartEMR by SmartND Inc. collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Advertising

      • Google Ad Manager

        Personal Data: Cookies; Usage Data

    • Analytics

      • Google Analytics, Facebook Ads conversion tracking (Facebook pixel), Google Ads conversion tracking, LinkedIn conversion tracking and Wordpress Stats

        Personal Data: Cookies; Usage Data

    • Contacting the User

      • Contact form

        Personal Data: address; city; company name; country; county; date of birth; email address; fax number; field of activity; first name; gender; last name; phone number; profession; state; various types of Data; website; ZIP/Postal code

      • Phone contact

        Personal Data: phone number

    • Displaying content from external platforms

      • Adobe Fonts and Google Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

      • Font Awesome

        Personal Data: Usage Data

      • Vimeo video

        Personal Data: Cookies; Usage Data

    • Handling payments

      • PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS)

        Personal Data: various types of Data as specified in the privacy policy of the service

      • iubenda Consent Solution

        Personal Data: Data communicated while using the service

    • Infrastructure monitoring

      • Raygun

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with data collection platforms and other third parties

      • Mailchimp widget

        Personal Data: Cookies; email address; first name; last name; phone number; Usage Data

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets and LinkedIn button and social widgets

        Personal Data: Cookies; Usage Data

    • Interaction with live chat platforms

      • Freshchat Widget

        Personal Data: Cookies; Data communicated while using the service; email address; Usage Data

    • Managing contacts and sending messages

      • Mailchimp

        Personal Data: company name; Cookies; country; date of birth; email address; first name; gender; last name; phone number; Usage Data; username; various types of Data

      • Mailgun

        Personal Data: country; email address; first name; last name; various types of Data

      • Twilio

        Personal Data: phone number

    • Managing landing and invitation pages

      • Unbounce

        Personal Data: Cookies; email address; Usage Data

    • Managing support and contact requests

      • Freshdesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

      • Google OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • Google Ads Remarketing and Remarketing with Google Analytics

        Personal Data: Cookies; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Cookies; Usage Data

Further information about Personal Data

    • Personal Data collected through sources other than the User

      The Owner of OutSmartEMR by SmartND Inc. may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.
      Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

    • Privacy Shield participation: data transfers from the EU and Switzerland to the United States

      The Owner participates in and complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union and Switzerland to the United States. The policies and rights outlined below are therefore equally and explicitly applicable to Users from Switzerland, except if stated otherwise. The Owner has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.

      If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view the Owner’s certification, please visit https://www.privacyshield.gov/ (or find the direct link to the certification list of Privacy Shield participants maintained by the Department of Commerce https://www.privacyshield.gov/list).

      What does this mean for the European User?

      The Owner is responsible for all processing of Personal Data it receives under the Privacy Shield Framework from European Union individuals and commits to subject the processed Personal Data to the Privacy Shield Principles.

      This, most importantly, includes the right of individuals to access their personal data processed by the Owner.

      The Owner also complies with the Privacy Shield Principles for all onward transfers of Personal Data from the EU, which means that it remains liable in cases of onward transfers to third parties.

      With respect to Personal Data received or transferred pursuant to the Privacy Shield Framework, the Owner is subject to the investigatory and regulatory enforcement powers of the FTC, if not stated otherwise in this privacy policy.

      The Owner is further required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

      Dispute resolution under the Privacy Shield

      In compliance with the Privacy Shield Principles, the Owner commits to resolve complaints about its collection or use of the User’s Personal Data. European Union individuals with inquiries or complaints regarding this Privacy Shield policy should first contact the Owner at the contact details supplied at the beginning of this document referring to “Privacy Shield” and expect the complaint to be dealt with within 45 days.

      In case of failure by the Owner to provide a satisfactory or timely response, the User has the option of involving an independent dispute resolution body, free of charge.

      In this regard, the Owner has agreed to cooperate with the panel established by the EU data protection authorities (DPAs) and comply with the advice given by the panel with regard to data transferred from the EU. The User may therefore contact the Owner at the email address provided at the beginning of this document in order to be directed to the relevant DPA contacts.

      Under certain conditions – available for the User in full on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint) – the User may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Contact information

    • Owner and Data Controller

      SmartND Inc.
      381 Kent Street, suite 4000
      Ottawa, Ontario
      K2P2A8

      Owner contact email: info@smartnd.ca