Privacy Policy of www.dimann.com

Www.dimann.com collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Advertising

      • Meta Lookalike Audience, Google Ads Similar audiences, Meta ads conversion tracking (Meta pixel) and TikTok conversion tracking

        Personal Data: Trackers; Usage Data

      • Direct Email Marketing (DEM)

        Personal Data: email address; first name; last name

      • WhatsApp Business direct marketing

        Personal Data: answers to questions; contents of the email or message; Data communicated while using the service; date of the message; first name; last name; phone number; profile picture; sender of the message; time the message was sent; user content

    • Analytics

      • Google Analytics (Universal Analytics) with anonymised IP and Google Analytics (Universal Analytics)

        Personal Data: Trackers; Usage Data

      • Google Analytics 4

        Personal Data: number of Users; session statistics; Trackers; Usage Data

      • Zoho SalesIQ website tracking

        Personal Data: address; city; clicks; language; state; Trackers; Usage Data; User ID

    • Content performance and features testing (A/B testing)

      • Google Optimize

        Personal Data: Trackers; Usage Data

    • Displaying content from external platforms

      • Font Awesome and Google Fonts

        Personal Data: Trackers; Usage Data

    • Heat mapping and session recording

      • Microsoft Clarity

        Personal Data: clicks; interaction events; mouse movements; Trackers; Usage Data

    • Interaction with data collection platforms and other third parties

      • Mailchimp widget

        Personal Data: email address; Trackers; Usage Data

      • Typeform widget

        Personal Data: country; Data communicated while using the service; email address; first name; language; last name; phone number; Trackers; Usage Data

    • Interaction with live chat platforms

      • Zendesk Chat

        Personal Data: country; email address; first name; last name; phone number

      • Facebook Messenger Customer Chat and Tawk.to Widget

        Personal Data: Data communicated while using the service; Trackers; Usage Data

      • Zoho SalesIQ messaging

        Personal Data: browser information; contents of the email or message; date of the message; language; operating systems; profile picture; time the message was sent; Trackers; username

      • WhatsApp Business Chat widget

        Personal Data: answers to questions; contents of the email or message; Data communicated while using the service; date of the message; first name; last name; phone number; profile picture; sender of the message; time the message was sent; user content

    • Interaction with online survey platforms

      • SurveyMonkey Widget

        Personal Data: Trackers; Usage Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: country; email address; first name; last name; phone number

    • Managing contacts and sending messages

      • Mailchimp

        Personal Data: email address; first name; last name

      • ZOHO Campaigns

        Personal Data: email address; Trackers; Usage Data

    • Managing data collection and online surveys

      • Typeform

        Personal Data: country; Data communicated while using the service; email address; first name; last name; Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

      • Data provided via online forms, managed directly

        Personal Data: answers to questions; contact info; email address; Trackers; Usage Data

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

      • ZOHO CRM Email

        Personal Data: email address; first name; last name; Trackers; Usage Data

      • WhatsApp Business customer support

        Personal Data: answers to questions; billing address; city; contents of the email or message; customer support; Data communicated while using the service; first name; invoicing information; language; last name; order ID; phone number; primary account information; product interaction; purchase history; shipping address; Usage Data; ZIP/Postal code

    • Platform services and hosting

      • WordPress.com

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioural targeting

      • Facebook Remarketing, Google Ads Remarketing and TikTok Remarketing

        Personal Data: Trackers; Usage Data

    • Spam and bots protection

      • Google reCAPTCHA

        Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Trackers; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Trackers; Usage Data

    • Traffic optimisation and distribution

      • Cloudflare

        Personal Data: Trackers; various types of Data as specified in the privacy policy of the service

      • Smush

        Personal Data: metadata; various types of Data

    • User database management

      • ZOHO CRM

        Personal Data: email address; first name; last name; Trackers; Usage Data

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Analysis and predictions based on the User’s Data (“profiling”)

      The Owner may use the Personal and Usage Data collected through www.dimann.com to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
      User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document.
      The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

    • Automated decision-making

      Automated decision-making means that a decision which is likely to have legal effects or similarly significant effects on Users, is taken solely by technological means, without any human intervention. Www.dimann.com may use the Users' Personal Data to make decisions entirely or partially based on automated processes according to the purposes outlined in this document. Www.dimann.com adopts automated decision-making processes as far as necessary to enter into or perform a contract between Users and Owner, or on the basis of the Users' explicit consent, where such consent is required by the law. Automated decisions are made by technological means – mostly based on algorithms subject to predefined criteria – which may also be provided by third parties. The rationale behind automated decision-making is:

      to enable or otherwise improve the decision-making process; to grant Users fair and unbiased treatment based on consistent and uniform criteria; to reduce the potential harm derived from human error, personal bias and the like which may potentially lead to discrimination or imbalance in the treatment of individuals etc.; to reduce the risk of Users' failure to meet their obligation under a contract. To find out more about the purposes, the third-party services, if any, and any specific rationale for automated decisions used within www.dimann.com, Users can check the relevant sections in this document. Consequences of automated decision-making processes for Users and rights of Users subjected to it

      As a consequence, Users subject to such processing, are entitled to exercise specific rights aimed at preventing or otherwise limiting the potential effects of the automated decisions taken. In particular, Users have the right to:

      obtain an explanation about any decision taken as a result of automated decision-making and express their point of view regarding this decision; challenge a decision by asking the Owner to reconsider it or take a new decision on a different basis; request and obtain from the Owner human intervention on such processing.

      To learn more about the Users' rights and the means to exercise them, Users are invited to consult the section of this document relating to the rights of Users.

Contact information

    • Owner and Data Controller

      Yellow People Lab Srl, Via Privata del Gonfalone 3, 20123 Milano (Italia)

      Owner contact email: privacy@yellowpeoplelab.com