Privacy Policy of dulacfarmaceutici.com

This Website collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Advertising

      • Meta ads conversion tracking (Meta pixel), Hotjar Form Analysis & Conversion Funnels and Google Ads conversion tracking

        Personal Data: Trackers; Usage Data

    • Analytics

      • Google Analytics, Google Analytics with anonymised IP and Meta Events Manager

        Personal Data: Trackers; Usage Data

      • Google Analytics 4

        Personal Data: device information; number of Users; session statistics; Trackers

      • Google Analytics Demographics and Interests reports

        Personal Data: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

    • Collection of privacy-related preferences

      • iubenda Consent Solution

        Personal Data: Data communicated while using the service; Trackers

      • iubenda Cookie Solution

        Personal Data: Trackers

    • Contacting the User

      • Mailing list or newsletter

        Personal Data: city; country; county; date of birth; email address; first name; gender; last name; phone number; physical address; Trackers; Usage Data; ZIP/Postal code

      • Contact form

        Personal Data: city; country; county; date of birth; email address; first name; gender; last name; phone number; physical address; Tax ID; Trackers; Usage Data; User ID; various types of Data; ZIP/Postal code

      • Phone contact

        Personal Data: phone number

    • Displaying content from external platforms

      • Google Fonts, Font Awesome, Instagram widget and YouTube video widget

        Personal Data: Trackers; Usage Data

    • Handling payments

      • PayPal

        Personal Data: billing address; email address; first name; last name; phone number; various types of Data as specified in the privacy policy of the service

      • Apple Pay and Google Pay

        Personal Data: billing address; email address; first name; last name; phone number; shipping address; Usage Data; various types of Data as specified in the privacy policy of the service

      • Klarna

        Personal Data: billing address; email address; first name; last name; phone number; shipping address; various types of Data as specified in the privacy policy of the service

      • Stripe

        Personal Data: billing address; email address; first name; last name; Usage Data; various types of Data as specified in the privacy policy of the service

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • ArubaCloud

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with data collection platforms and other third parties

      • Hotjar Recruit User Testers

        Personal Data: Trackers; Usage Data; various types of Data

      • Trustpilot

    • Interaction with external social networks and platforms

      • PayPal button and widgets, LinkedIn button and social widgets and Facebook Like button and social widgets

        Personal Data: Trackers; Usage Data

    • Interaction with live chat platforms

      • Zendesk Chat

        Personal Data: Data communicated while using the service

    • Interaction with online survey platforms

      • Hotjar Poll & Survey widgets

        Personal Data: Trackers; Usage Data; various types of Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: Trackers

    • Managing contacts and sending messages

      • Klaviyo

        Personal Data: various types of Data

      • Sendgrid

        Personal Data: date of birth; email address; first name; gender; last name; phone number

    • Managing data collection and online surveys

      • Hotjar surveys and Klaviyo Forms

        Personal Data: Data communicated while using the service

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Platform services and hosting

      • WordPress.com

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

      • Direct registration and profiling

        Personal Data: billing address; county; date of birth; email address; gender; house number; language; last name; phone number; physical address; picture; profile picture; shipping address; state; Tax ID; Usage Data; User ID; username; various types of Data; ZIP/Postal code

    • Registration and authentication provided directly by this Website

      • Direct registration

        Personal Data: billing address; city; country; county; date of birth; email address; first name; gender; house number; language; last name; phone number; physical address; picture; prefix ; profile picture; state; Tax ID; User ID; username; various types of Data; ZIP/Postal code

    • Remarketing and behavioural targeting

      • Facebook Remarketing, Remarketing with Google Analytics and Google Ads Remarketing

        Personal Data: Trackers; Usage Data

      • Klaviyo segmentation and social advertising

        Personal Data: device information; email address; purchase history; Trackers; Usage Data

      • Facebook Custom Audience

        Personal Data: email address; Trackers

    • Tag Management

      • Google Tag Manager

        Personal Data: Trackers; Usage Data

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Additional notice

      This notice is provided by Dulàc Farmaceutici 1982 S.r.l. as the data controller (hereinafter, also "Company" or "Data Controller") of personal data acquired through the website [dulacfarmaceutici.com], of which it is the owner, pursuant to the in force in the field of privacy and data protection and taking into account the provisions of the Guarantor Authority for the Protection of Personal Data (hereinafter, also "Guarantor"), Regulation (EU) 2016/679 (hereinafter also "Regulation"), Legislative Decree no. 196/2003 and ss.mm.ii. (hereinafter also "Privacy Code") as well as, in general, the applicable reference legislation.

      This information is provided to users who browse and use the services available on the website [dulacfarmaceutici.com].
      Your registration on the website [dulac.tun2u.i] is conditional on your prior reading and acceptance of this policy regarding the processing of personal data and your authorization to its processing.

      Source and categories of data processed
      The personal data that the Company may acquire will be acquired directly from the interested user who browses the [dulacfarmaceutici.com] website.
      The data processed may be by way of example:

      Navigation data
      The computer systems and software procedures responsible for the operation of this website acquire, in the course of their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified individuals, but which by its very nature could allow users to be identified. This category of data includes (i) the IP addresses or domain names of the computers used by users connecting to the site, (ii) the URI (Uniform Resource Identifier) notation addresses of the resources requested, (iii) the time of the request, (iv) the method used to submit the request to the server, (v) the size of the file obtained in response, (vi) the numerical code indicating the status of the response given by the server (successful, error) and (vii) other parameters relating to the user's operating system and computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of this Website and to check its correct functioning and are deleted immediately after processing.
      This Website makes use of its own and third-party technical, analytical, and profiling cookies,

      Data provided voluntarily by the user
      The optional, explicit and voluntary sending, by the user who browses this website and interacts with it through
      - The 10% off for you form at https://www.dulacfarmaceutici.com/
      - The site registration form at page https://www.dulacfarmaceutici.com/en/customer/account/create/
      - The purchase form at page https://www.dulacfarmaceutici.com/en/checkout/
      - The return form on page https://www.dulacfarmaceutici.com/en/returns-refunds
      - The contact form on the page https://www.dulacfarmaceutici.com/en/contacts/

      involves the acquisition and processing by the Controller of such data and any other information contained in such communications for the purposes indicated in the following paragraph.
      The data that may be processed are mainly identification, contact and personal data (e.g., first and last name, residential address, telephone number, e-mail address, etc.). Under no circumstances will personal data of a sensitive nature under Article 9 of the Regulations) or judicial data under Article 10 of the Regulations) be processed.

      In addition, for needs related to the operation or maintenance of this website, system logs may be processed, i.e. files that record interactions with the user and may also include personal data, including the user's IP address.

      Full details on each type of data collected will be provided in the dedicated sections of this privacy policy or through specific informational texts that the user may read before the data is collected.

      Purposes of processing
      The processing of personal data acquired is carried out to:
      (a) outline the authentication profile necessary to access the site and therefore allow the user to register to the same (including for the purpose of issuing the loyalty card), to execute the conditions of use of the site accepted during registration, to allow the use of the services rendered by this site (by way of example, the purchase of products, the shipment of products purchased, manage any returns) following the user's registration, for the management of any requests made by the user through the website. The provision of the data is, as the case may be, a contractual obligation or a pre-contractual measure taken at the request of the data subject and failure to provide the data means that the Company will not be able to give exact execution to what has been outlined above;
      b) to fulfill the obligations provided for by provisions of laws and regulations, or to execute an order of the judicial authority or other authorities to which the Data Controller is subject. The provision of the data is a legal obligation and failure to provide it means that the Company will not be able to fulfill exactly the obligations outlined above;
      c) allow the Data Controller to carry out direct marketing activities in order to provide the user with information on promotions, discounts, concessions, events, products and other services from the Data Controller, including through the sending of appropriate advertising and/or informational material (e.g. catalogs) in printed and/or electronic form, by means of newsletters (via e-mail) or other tools (e.g. text messages, instant messaging). The provision of data is optional and requires the user's prior consent, which is free and specific, and failure to provide such data will result in the Company's inability to carry out the marketing activities contemplated therein (and will not have any negative consequences regarding the possibility of registering or browsing the website);
      d) the collection, analysis of user behavior, profiling, recording and processing of purchase data, including those relating to the details of the frequency, quantity and type of purchases (even if only potential) in order to analyze the propensity to purchase and, in general, user profiling to prepare and propose personalized promotions and offers, as well as for analysis and market research. The provision of data is optional and requires the user's prior consent, free and specific, and failure to provide such data will result in the impossibility for the Company to perform the profiling activities contemplated therein (and will not have any negative consequence regarding the possibility of registering or browsing the website).
      e) the transfer of personal data to third parties operating in the field of [-] for marketing purposes, market research or other sample research, for the detection of the degree of satisfaction, to receive informative, promotional, commercial and advertising material or inherent to contests and initiatives, including through the sending of appropriate material (e.g. catalogs, flyers) in paper and/or electronic form, by means of newsletters (e-mail) or other tools (instant messaging). The provision of data is optional and requires the user's prior consent, free and specific, and failure to provide such data will result in the inability of the Company to perform the activities contemplated therein (and will not have any negative consequence regarding the possibility of registering or browsing the website).
      f) allow the Data Controller to register, downstream of the user's subscription to the newsletter service or after making a purchase through this website, the user's e-mail address in a contact list to which e-mails containing information also of a commercial and promotional nature may be transmitted. The provision of data is optional and requires the user's prior consent, which is free and specific, and failure to provide such data will result in the inability of the Company to perform the activities contemplated therein (and will not have any negative consequence regarding the possibility of registering or browsing the website).

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

Contact information

    • Owner and Data Controller

      Dulàc Farmaceutici 1982 srl - Via Albenga, 125 10098 Rivoli - Torino

      Owner contact email: info@dulacfarmaceutici.com