Privacy Policy of www.customerly.io

This Application collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Advertising

      • Facebook Lookalike Audience

        Personal Data: Tracker; Usage Data

    • Analytics

      • Google Analytics, Facebook Ads conversion tracking (Facebook pixel), Wordpress Stats, Analytics collected directly, Hotjar Form Analysis & Conversion Funnels, Google Ads conversion tracking, Twitter Ads conversion tracking and Yandex Metrica

        Personal Data: Tracker; Usage Data

      • Facebook Analytics for Apps

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

      • Google Analytics Advertising Reporting Features

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

      • Google Analytics Demographics and Interests reports

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

      • LinkedIn conversion tracking (LinkedIn Insight Tag)

        Personal Data: device information; Tracker; Usage Data

    • Connecting Data

      • Zapier

        Personal Data: city; company name; email address; first name; last name; phone number; Usage Data; username

    • Content commenting

      • Facebook Comments

        Personal Data: Tracker; Usage Data

    • Content performance and features testing (A/B testing)

      • Google Optimize

        Personal Data: Tracker; Usage Data

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Tracker; Usage Data; various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets

        Personal Data: Tracker; Usage Data

    • Interaction with live chat platforms

      • Customerly Chat Widget

        Personal Data: Data communicated while using the service; Usage Data

    • Interaction with online survey platforms

      • Hotjar Poll & Survey widgets

        Personal Data: Tracker; Usage Data; various types of Data

    • Location-based interactions

      • Geolocation

        Personal Data: geographic position

    • Managing contacts and sending messages

      • Customerly E-mail Marketing

        Personal Data: address; company name; country; email address; first name; last name; phone number; profession; Usage Data; various types of Data

    • Managing data collection and online surveys

      • Facebook lead ads

        Personal Data: city; company name; Data communicated while using the service; email address; first name

      • Customerly Survey

        Personal Data: email address; Usage Data

      • Hotjar surveys

        Personal Data: email address; Tracker; Usage Data

    • Remarketing and behavioral targeting

      • Facebook Custom Audience

        Personal Data: email address; Tracker

      • Facebook Remarketing

        Personal Data: Tracker; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Usage Data

Contact information

    • Owner and Data Controller

      Customerly Limited
      Ground Floor, 71 Lower Baggot Street
      Dublin
      D02 P593
      Ireland

      Owner contact email: legal@customerly.io