Privacy Policy di www.hotelamerica.it

Www.hotelamerica.it raccoglie alcuni Dati Personali dei propri Utenti.

Dati personali raccolti per le seguenti finalità ed utilizzando i seguenti servizi:

    • Contattare l'Utente

      • Modulo di contatto

        Dati Personali: email e nome

      • Contatto via telefono

        Dati Personali: numero di telefono

    • Heat mapping e registrazione sessioni

      • Smartlook

        Dati Personali: Cookie, Dati di utilizzo e varie tipologie di Dati secondo quanto specificato dalla privacy policy del servizio

    • Hosting ed infrastruttura backend

      • Amazon Web Services (AWS)

        Dati Personali: varie tipologie di Dati secondo quanto specificato dalla privacy policy del servizio

    • Statistica

      • Matomo e Google Analytics

        Dati Personali: Cookie e Dati di utilizzo

    • Visualizzazione di contenuti da piattaforme esterne

      • Widget Google Maps e Widget Instagram

        Dati Personali: Cookie e Dati di utilizzo

      • Google Fonts

        Dati Personali: Dati di utilizzo e varie tipologie di Dati secondo quanto specificato dalla privacy policy del servizio

Ulteriori informazioni sui Dati Personali

    • Prenotazioni e Kognitiv Seekda

      I dati inseriti dagli utenti in fase di prenotazione verranno trattati solo per la gestione della prenotazione ed inseriti nel nostro software gestionale protetto da password e crittografia. La policy del nostro fornitore di software per il booking è sottoriportata.

      Privacy Policy Kognitiv Seekda
      Kognitiv Privacy Policy

      Our approach to privacy

      Kognitiv Corporation, its affiliates, subsidiaries and related parties AND the supplier of accommodation (collectively referred to as “we” or “us” throughout this policy) understand and respect the importance of protecting your personal data and information. This privacy policy (“Privacy Policy”) sets out what information we may collect from you, how we will retain it, how you can access it and/or remove it, and how we may use and share it.

      What Type of Information We Collect

      We collect and store any information you provide to us on our booking engine or give us in any other way. This information includes your “personal information”, including your first and last name, address, phone number, e-mail address and any other personally identifiable information you provide. We also collect and store any “billing information”, including credit card or payment details, provided to us.

      We may also receive personal and non-personal information about you from our affiliated entities, subsidiaries, contractors, third parties or suppliers and add this information to your account.

      When We May Collect your Personal Information

      We may ask for personal information from you in a number of circumstances:

      when you make a travel booking with us or purchase any other product or service from us - whether online, by telephone or by any other means;
      when you contact us to discuss a booking or make use of any of our online services;
      when you register for any loyalty programme or subscribe to our e-mail notification service;
      when you enter competitions, sweepstakes or register for promotions; and
      when you take part in surveys or provide us with feedback or questions.

      In some cases, we may use other available information about you (for example from credit reference agencies, anti-fraud screening services, publicly available on-line information and CCTV) for the purposes listed below.

      Why We Collect Personal Information

      We collect personal information to help us manage your travel arrangements, and deliver services to you, including:

      to fulfil any existing and/or future travel arrangements you make with us including necessary reservation, payment and ticketing arrangements and any administration associated with the travel arrangements (exceptionally this may include sensitive personal data, for example relating to your health or disabilities). You recognise that, by providing us with such sensitive personal data, you give your explicit consent to us to process such data for the purposes set out in this policy;
      to provide any other product or service you have purchased from us;
      to answer any queries or requests you have regarding your travel arrangements, and manage any amendments you may wish to make to travel arrangements or changes we need to advise you about;
      to fulfil security, customs, immigration and border control requirements associated with your travel arrangements, which may include providing information to relevant police enforcement and appropriate government agencies;
      to make information available to appropriate third parties where necessary, and in the event of an emergency;
      to provide you with information about products, services and promotions that may be of interest to you unless you have asked us not to contact you;
      to ensure that content from our booking engine is presented in the most effective manner for you and for the device for which you are accessing the information;
      for quality assurance testing, market analysis, industry studies, systems testing, analysis of statistics, benchmarking, auditing, analyzing performance measures, and preparing and distributing products and services with anonymized aggregate data and information (which may include monitoring or recording your telephone conversations with us for the purposes set out in this policy);
      for arranging and administering any relevant insurance products;
      for payment card verification and anti-fraud screening; and
      for administrative and legal purposes (including billing, handling complaints, claims and legal proceedings) and to apply our terms & conditions.

      Direct Marketing

      We may contact you from time to time to provide you with information which we think you may find of interest. We may also pass on your details to other parts of the Kognitiv Corporation and its partners so that they can tell you about products or services which may be of interest to you.

      Contact may be made by post, telephone, email or social media unless you have indicated in the appropriate section of the registration process that you do not wish to receive this information.

      You can contact us at any time to remove your details from our marketing database, please visit inquiries@kognitiv.com and follow the online instructions. Please give your name, postal address details and your email address.

      When We May Disclose Information to Third Parties

      We may disclose personal information to third parties including other parts of the Kognitiv Corporation and supplier of accommodation, credit card companies, airlines and third-party suppliers in connection with the purposes explained above. We may disclose personal information as part of due legal process and as otherwise permitted or required by law. Some of these third parties may be located outside the European Economic Area.

      If we sell, assign or transfer the assets of our respective businesses, or if our business is merged, or enters into a joint venture with another business entity, we reserve the right to sell or transfer the databases maintained by us (including any personal information provided by you).

      Security

      We employ security measures to protect the information provided by you from access by unauthorized persons and against unlawful processing, accidental loss, destruction or damage. You should note that outside the European Economic Area, data protection controls may be less stringent than the legal requirements within the European Economic Area.

      Cookies

      Our website uses standard technology to collect information about how our website is used by individual computers connected to the internet. Information is gathered through cookies and web server logs which allow us to monitor website traffic and to personalise the content of the site for you.

      Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when you try to view it. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

      Your Rights

      You are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies. To do so you should complete a Data Subject Access Request form, and you must provide us with sufficient information (full name, dates and destinations of travel etc.) to enable us to identify you.

      You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our "unsubscribe email", opt-out of personalised emails. Once properly notified by you, we will take steps to stop using your information in this way. Note that we may retain certain information associated with your account, but which does not readily identify you, including for organizational record keeping integrity.

      Children's Privacy

      This booking engine does not offer services directly to children. If we become aware that a child has sent us any personal information, we will use that information to contact the child and inform him or her that we require parental consent before processing any personal information.

      Changes to our Privacy Policy

      We reserve the right to update or alter this Privacy Policy from time to time without notice to you.

      OUR COOKIE POLICY

      Our services use standard technology to collect information about how it is used by individual computers connected to the internet.

      This information is gathered through "Cookies". Cookies are small files of letters and numbers that we put on your computer's hard drive. These small files allow us to distinguish you from other users of our services, monitor services traffic and to personalize the content of the site for you. This ultimately helps us provide you with a good experience when you browse our services and allows us to improve our site going forward. Please note that Cookies cannot retrieve any personal data from your hard drive or pass on computer viruses.

      What Cookies Do We Use on Our Services?

      There are many different type of Cookies. Those set by us are called 'First-Party Cookies'. Those set by our partners and suppliers are called 'Third-Party Cookies'. The main Cookies we use are described below:

      Third-party cookies
      These enable visitors to our services to see and interact with content such as videos and advertising provided to us by other companies. The same Cookies can also help us with services analytics.

      Essential Cookies
      These are essential for the operation of key features of our services, including our pricing basket to allow you to complete your purchase. These Cookies don't gather any information about you that could be used for marketing or remember where you have been elsewhere on the internet. Essential Cookies will identify if you have provided your email address but have not successfully made your purchase. At that stage, we will let you know by email to check if we can assist further with your purchase.

      Performance/functionality cookies
      These cookies enable the display of features such as maps and videos.

      Analytical/Performance Cookies
      These allow us to recognize and count the number of visitors to our services, see where visitors have come to the site from (including if a visitor has clicked on one of our adverts on a partner services, or one of our marketing emails) and the pages they visited, and to monitor how visitors navigate and use the services. We use this information to compile reports and to help us improve the way our services works (e.g. by ensuring users are finding what they are looking for more easily) and to determine the success of a marketing campaign. These Cookies do not collect any information that could identify you. All the information collected is anonymous and is only used to help us improve how our services works.

      One of the analytics tools that our services uses is Google Analytics. To learn more about Google Analytics, you can visit www.google.com/policies/privacy/partners/. Our services also uses Universal Analytics (also known as "User ID"), which is part of the Google Analytics service. Universal Analytics is a cookie which enables us to analyze users visits to our services across multiple devices to understand how a user browses and books flights or holidays. For example, if you click through one of our marketing emails on your phone and then click through the same email on your laptop - this would count you as one user, rather than two. This Cookie will only collect anonymous data, but if you book a flight, or log into your myjet2 account, it may associate the use with your account. No personal information will be transmitted to Google which could enable Google to identify you.
      Third Party/Targeting Cookies
      These are Cookies used by: Social network sites (e.g. Facebook, Twitter, LinkedIn, YouTube, etc.), which may use information about your visit to target advertising to you on their services. Third Party Cookies such as these are set by a domain other than the one being visited by the user.

      Third-party suppliers and/or advertisers, carefully selected by us, who may use information on your visit so that they can present you with adverts that you may be interested in.

      For further information about different types of Cookies please visit http://www.allaboutcookies.org.

      How Can You Control or Delete the Cookies Used on Our Services?

      Browsers are usually automatically set to accept Cookies. By navigating around our services, we will automatically assume that the Cookies being set by us to improve your online experience are satisfactory to you.

      If you would prefer not to receive any Cookies, you can adjust the settings on your internet browser to alert you each time a Cookie is presented to your computer, or you can delete any Cookies that have been stored on your hard drive.

      Please note that if you prevent us from placing Cookies on your computer during your visit (including Essential Cookies), or you subsequently delete a Cookie that has been placed, this may affect the functionality of our services and it may not be possible for you to use our services effectively. This will apply to all services, as well as our own once Cookies are disabled via your browser settings.

      Contact us

      If you have any comments, queries and other requests relating to our use of personal information, these may be addressed to: Kognitiv Corporation: legal@kognitiv.com

Informazioni di contatto

    • Titolare del Trattamento dei Dati

      Hotel America srl - via Torre Verde 50 - 38122 Trento TN - T +39 0461 983010 - F +39 0461 230603 info@hotelamerica.it

      Indirizzo email del Titolare: info@hotelamerica.it