Privacy Policy of KnowRoaming

KnowRoaming collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google Analytics

        Personal Data: Cookies and Usage Data

    • Content commenting

      • Facebook Comments

        Personal Data: Cookies and Usage Data

      • Disqus

        Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service

    • Data transfer outside the EU

      • Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield and Data transfer abroad based on standard contractual clauses

        Personal Data: various types of Data

    • Handling payments

      • PayPal, Stripe and 2Checkout

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets, Twitter Tweet button and social widgets and Google+ +1 button and social widgets

        Personal Data: Cookies and Usage Data

    • Interaction with live chat platforms

      • Zopim Widget

        Personal Data: Cookies and Usage Data

    • Managing support and contact requests

      • Freshdesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Platform services and hosting

      • PrestaShop, WordPress.com and Shopify

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • AdRoll

        Personal Data: Cookies and Usage Data

      • Facebook Custom Audience

        Personal Data: Cookies and email address

Further information about Personal Data

    • Service use & device and location

      Service use
      The Owner (KnowRoaming) or third-party services employed by the Owner collects information automatically when the User uses or engages with KnowRoaming Products & Services, such as the KnowRoaming website, app, and platform technology. The information collected includes the User usage data, purchases made, app installation and updates, and how the User engages with content or ads. KnowRoaming uses login information, cookies, device information, and internet protocol (“IP”) addresses in order to identify Users, log API calls, and provide User support.

      Information is collected automatically about User’s roaming services usage, specifically voice, SMS, and data services usage. The information collected includes, but is not limited to, user location, call duration, call/SMS recipient’s telephone number, length of data sessions, amount of data used in a session, and network connectivity status. This information is required in order for KnowRoaming to be able to provide access to, and billing for, use of KnowRoaming services to the User. KnowRoaming does not store the content of any personal calls, SMS, and data-based messages, or data sessions.

      KnowRoaming Customer Support accesses User data to troubleshoot and resolve User complaints and service issues. Additional information may be requested from the User to investigate further. User data may be shared with third party vendors in order to address service issues beyond KnowRoaming’s control.

      Further personal User data may also be requested from KnowRoaming and shared with third-party vendors employed by KnowRoaming to be used as proof-of-address when enabling opt-in services such as ReachMe call forwarding services and the purchase of local numbers, where required by law.

      Device and location
      In order to offer services, KnowRoaming automatically collects User information pertaining to device location, operating system, IP address, device identifier, ISP and/or mobile carrier connection, cell id, and KnowRoaming app version.

    • Communications

      KnowRoaming provides Users with email, text messages, and push notifications to communicate the following, but is not limited to, availability of Services, policy changes, network disruptions, order confirmations, rate changes, account information details, and personalized offers. By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive commercial or promotional email messages. Users may opt out of receiving promotional marketing emails at any time by clicking the unsubscribe link located at the bottom of every email. However, Users cannot opt-out of receiving communications related to service and account updates, including security and legal notices. If a user wishes to stop receiving all account-related communication, they must cancel their account by reaching out to info@knowroaming.com.

      Personal Data collected: email address, first name, last name, home country, and country located.

    • Advertising

      KnowRoaming uses User Data in order to communicate news, special offers, and promote growth and engagement. KnowRoaming targets and analyzes ads displayed to Users and visitors on KnowRoaming.com and other partners' sites, using Data from advertising technologies (e.g. pixels, cookies, and ad tags), information provided by the user (e.g. home country), and Data from roaming service usage (e.g. amount of data used, countries visited).

      Personal Data collected: amount of data used, home country, countries visited, cookies, pixels and ad tags.

Contact information

    • Owner and Data Controller

      KnowRoaming Ltd.

      Your privacy matters. KnowRoaming is committed to providing secure and reliable global connectivity. We value your privacy and as part of our commitment, we want to be transparent about the data we collect and how it is used.

      This Privacy Policy applies when you purchase a KnowRoaming product and/or use KnowRoaming Services.

      Owner contact email: info@knowroaming.com