Wingback collects some Personal Data from its Users.
Personal Data: Data communicated while using the service; Trackers
Personal Data: various types of Data
Personal Data: various types of Data
Personal Data: billing address; email address; first name; last name; payment info; purchase history; Usage Data
Personal Data: billing address; data relating to the point of sale; email address; first name; last name; payment info
Personal Data: various types of Data as specified in the privacy policy of the service
Personal Data: email address
As a partner in managing your subscription to our customer's services, Wingback collects and processes specific types of data related to your use of these services. This includes data on your usage of specific paid resources, your payment patterns, and any other data necessary for accurately calculating your charges.
The types of data collected may include your contact information, payment details (which are processed by third-party payment processors and not stored by Wingback), and details about your subscription and usage of the services.
All actions taken by Wingback regarding your purchase and use of our customer's services are conducted on behalf of, and under the responsibility of, our customer. Wingback acts as a data processor, operating under the instructions of our customer, who is the data controller. This means that our customer determines why and how your personal data is processed.
It's important to note that Wingback does not use this data for its own purposes. Instead, the data is used to manage your subscription, ensure accurate billing, and provide related services on behalf of our customer. This is in line with our commitment to respecting your privacy and complying with data protection laws.
Please note that this means that under the General Data Protection Regulation (GDPR), If you wish to exercise your rights regarding the processing of your data for this purpose, you have to contact our customer (the service provider you are subscribed to) directly.
As part of our service to our customers, Wingback creates an account entity for you, the user, within our customer's Wingback account. This is done strictly on behalf of our customer and for the sole purpose of enabling our customer, who is your service provider, to provide their services to you, with Wingback managing the subscription and billing processes.
The data collected for this purpose may include your contact information, subscription details, usage data, and payment information (processed by third-party payment processors and not stored by Wingback).
Please note that it is not possible for users to directly create an account with Wingback. The creation, management, and all aspects of your account and the data it contains are fully controlled by our customer. Wingback acts solely as a data processor in this regard, processing your data according to the instructions of our customer, who is the data controller.
Wingback does not use this data for its own purposes. Instead, it is used strictly for managing your account, subscription, and billing on behalf of our customer. This reflects our commitment to respecting your privacy and adhering to data protection laws.
Please note that this means that under the General Data Protection Regulation (GDPR), If you wish to exercise your rights regarding the processing of your data for this purpose, you have to contact our customer (the service provider you are subscribed to) directly.
In addition to using your data for billing and managing your subscriptions, Wingback also utilizes this data or connects to third-party systems for specific purposes necessary for the continuity and stability of our customers' business operations and compliance with local regulations.
Data Use by Wingback
Wingback analyzes usage and payment patterns to predict churn and payment failure. This functionality is a necessary part of maintaining the continuity and stability of our customers' businesses and ensuring the ongoing provision of their services.
Additionally, Wingback highly anonymizes and aggregates this data across all our customers, allowing us to provide SaaS pricing and packaging recommendations to our customers. This helps our customers gain insights, optimize their pricing strategy, and detect gaps in their product offering. Please note that this activity is carried out solely for the benefit of our customers business interests.
Data Use by Our Customers
Our customers may export data from Wingback to their accounting and related systems for reconciliation and compliance with sales tax, accounting, and reporting regulations. This is necessary for them to meet their record-keeping requirements for client data, invoices, payments, and other accounting-related information, in accordance with their fiduciary duties and local laws.
Furthermore, our customers may also connect Wingback to their Customer Relationship Management (CRM) systems (such as Salesforce, Hubspot) and other sales systems such as sales automation and contract management systems. In contrast to targeted sales purposes, these integrations are often essential for our customers to be able to sell, provision, and provide their services to you.
Right to Object
These uses of your data are carried out in accordance with the General Data Protection Regulation (GDPR). Under GDPR, you have the right to object to the processing of your personal data for these legitimate business purposes. If you wish to exercise this right, please contact our customer (the service provider you are subscribed to) directly.
Please be aware that if you object to this processing, our customer will have to balance your rights and interests against their legitimate business interests. If they can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims (such as fiduciary record keeping requirements), they may continue with the processing.
Wingback shares User Data only with third parties carefully selected to ensure that they provide the same or equal protection of User Data as stated in this privacy policy and requested by applicable data protection laws. Further information on data processing and privacy practices by third parties can be found in their respective privacy policies.
localStorage allows Wingback to store and access data right in the User's browser with no expiration date.
Users declare themselves to be adult according to their applicable legislation. Minors may not use Wingback.
If this is the legal basis, Personal Data can be transferred outside of Switzerland, if such transfer is carried out according to standard data protection clauses previously approved, established or recognized by the Federal Data Protection and Information Commissioner.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by Swiss law. For further information, Users are requested to contact the Owner through the contact details provided in this document.
Preference Cookies store the User preferences detected on Wingback in the local domain such as, for example, their timezone and region.
Wingback Inc., 2261 Market St., 94114 San Francisco, CA, USA
Owner contact email: privacy@wingback.com