Privacy Policy of Live Virtual Guide

Live Virtual Guide collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Analytics

      • Google Analytics

        Personal Data: Cookies; Usage Data

      • TikTok conversion tracking

        Personal Data: unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

      • Facebook Ads conversion tracking (Facebook pixel)

        Personal Data: Tracker; Usage Data

    • Contacting the User

      • Contact form

        Personal Data: email address; first name; last name; phone number

      • Mailing list or newsletter

        Personal Data: email address; first name

    • Displaying content from external platforms

      • Instagram widget and YouTube video widget

        Personal Data: Cookies; Usage Data

      • Video Vimeo

        Personal Data: Tracker; Usage Data

      • Google Maps widget

        Personal Data: Trackers; Usage Data

    • Handling payments

      • Stripe

        Personal Data: billing address; email address; first name; last name; payment info; purchase history; Tracker; Usage Data; various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • SiteGround Hosting

        Personal Data: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets

        Personal Data: Cookies; Usage Data

      • Twitter Tweet button and social widgets and Pinterest “Pin it” button and social widgets

        Personal Data: Tracker; Usage Data

      • YouTube button and social widgets

        Personal Data: Usage Data

    • Managing contacts and sending messages

      • Mailchimp

        Personal Data: email address; first name; last name

    • Platform services and hosting

      • WordPress.com

        Personal Data: Data communicated while using the service

      • Thinkific

    • Remarketing and behavioral targeting

      • TikTok Remarketing

        Personal Data: unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

    • Tag Management

      • Google Tag Manager

        Personal Data: Usage Data

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Wordpress

      Who we are
      Our website address is: https://www.livevirtualguide.com.

      Comments
      When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

      An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

      Media
      If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

      Cookies
      If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

      If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

      When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

      If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

      Embedded content from other websites
      Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

      These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

      Who we share your data with
      If you request a password reset, your IP address will be included in the reset email.

      How long we retain your data
      If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

      For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

      What rights you have over your data
      If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

      Where we send your data
      Visitor comments may be checked through an automated spam detection service.

    • WooCommerce

      We collect information about you during the checkout process on our store.

      What we collect and store
      While you visit our site, we’ll track:

      Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
      Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
      Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
      We’ll also use cookies to keep track of cart contents while you’re browsing our site.

      When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

      Send you information about your account and order
      Respond to your requests, including refunds and complaints
      Process payments and prevent fraud
      Set up your account for our store
      Comply with any legal obligations we have, such as calculating taxes
      Improve our store offerings
      Send you marketing messages, if you choose to receive them
      If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

      We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

      We will also store comments or reviews, if you choose to leave them.

      Who on our team has access
      Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

      Order information like what was purchased, when it was purchased and where it should be sent, and
      Customer information like your name, email address, and billing and shipping information.
      Our team members have access to this information to help fulfill orders, process refunds and support you.

      What we share with others
      We share information with third parties who help us provide our orders and store services to you; for example --

      Payments
      We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

      Please see the PayPal Privacy Policy for more details.

    • Really Simple SSL

      Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.

    • Plugin: Smush

      Plugin: Smush
      Note: Smush does not interact with end users on your website. The only input option Smush has is to a newsletter subscription for site admins only. If you would like to notify your users of this in your privacy policy, you can use the information below.

      Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

      Smush uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath's privacy policy can be found here.

      Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator's email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.

    • Ultimate Gift Cards for WooCommerce

      Stored Recipient Details for sending Gift Card
      We store your recipient's email address, recipient's name, gift message, your name so that we can send them again your Gift Card with all proper details have been filled by you at the time of purchasing Gift Card Product if they arrive

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Live Virtual Guide depends on the payment system used.

Contact information

    • Owner and Data Controller

      Live Virtual Guide
      Ragione sociale: LVG srls
      via degli Orti di Galba 13
      00152 Roma
      Italia

      Owner contact email: admin@livevirtualguide.com