Privacy Policy of www.neosperience.com

This Website collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Advertising

      • Criteo

        Personal Data: Cookies and Usage Data

    • Analytics

      • Google Analytics, HubSpot Analytics, Google Ads conversion tracking and Facebook Ads conversion tracking

        Personal Data: Cookies and Usage Data

    • Contacting the User

      • Mailing list or newsletter

        Personal Data: email address, first name and last name

      • Phone contact

        Personal Data: phone number

      • Contact form

        Personal Data: country, email address, field of activity, first name, last name, phone number and profession

    • Content performance and features testing (A/B testing)

      • Google Website Optimizer

        Personal Data: Cookies and Usage Data

    • Data transfer outside the EU

      • Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield

        Personal Data: various types of Data

    • Displaying content from external platforms

      • Google Site Search and Google Maps widget

        Personal Data: Cookies and Usage Data

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets, Twitter Tweet button and social widgets, LinkedIn button and social widgets and Google+ +1 button and social widgets

        Personal Data: Cookies and Usage Data

    • Interaction with live chat platforms

      • Drift Widget

        Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service

    • Managing contacts and sending messages

      • HubSpot Email

        Personal Data: email address and Usage Data

    • Registration and authentication

      • Direct registration

        Personal Data: city, company name, email address, first name, gender, password, phone number, profession, province, state, username, various types of Data as specified in the privacy policy of the service and ZIP/Postal code

    • Remarketing and behavioral targeting

      • AdWords Remarketing, Criteo Dynamic Retargeting and Remarketing through Google Analytics for Display Advertising

        Personal Data: Cookies and Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Cookies and Usage Data

    • User database management

      • HubSpot CRM

        Personal Data: email address, phone number and various types of Data as specified in the privacy policy of the service

      • HubSpot Lead Management

        Personal Data: various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Individual Data Rights

      Under the General Data Protection Regulation (GDPR), an individual saved as a contact in our HubSpot contacts database has the right to request complete control over all the personal data about them. Please note that the Personal Data shall be processed and stored for as long as required by the purpose they have been collected for, unless the contact requires the deletion. The GDPR enhances the rights of individuals in a number of ways.

      Access & Portability - The contact can request access to the personal data at any time.

      Modification - The contact can ask to modify personal data if it’s inaccurate or incomplete.

      Deletion - The contact can ask the permanent removal of contact record from our database, including email tracking history, call records, form submissions, and other engagement data and activity. We will typically respond to these requests within 30 days. While personal data will be deleted, anonymized analytics will remain.

      For further information see the section "Mode and place of processing the Data"

    • Analysis and predictions based on the User’s Data (“profiling”)

      The Owner may use the Personal and Usage Data collected through this Website to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
      User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more, about the profiling activities performed, Users can check the relevant sections of this document.
      The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

Contact information

    • Owner and Data Controller

      Neosperience Spa
      Headquarters: Via Gaspare Gozzi 1/A - 20129 Milano (Italy)
      Registered Office: Via Orzinuovi 20 - Torre Athena - 25125 Brescia (Italy)

      VAT IT02792030989

      Owner contact email: info@neosperience.com