Owner and Data Controller
Daniel Bischoff
c/o Factory Works GmbH
Rheinsberger Straße 76/77
10115 Berlin
Owner contact email: support@foodquest.com
Types of Data collected
The owner does not provide a list of Personal Data types collected.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using FoodQuest.
Unless specified otherwise, all Data requested by FoodQuest is mandatory and failure to provide this Data may make it impossible for FoodQuest to provide its services. In cases where FoodQuest specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by FoodQuest or by the owners of third-party services used by FoodQuest serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document.
Users are responsible for any third-party Personal Data obtained, published or shared through FoodQuest.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of FoodQuest (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:
Managing contacts and sending messages, Connecting Data, Information collection, Hosting and backend infrastructure, Beta Testing, Interaction with support and feedback platforms, Internal processing tools and Analytics.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
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Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
PostHog
PostHog Inc. is a company that provides a platform for product analytics and acts as our data processor.
Purpose of Processing
We use PostHog for product analytics, session recordings, A/B testing, and other functions to improve our services. PostHog processes the necessary data to analyze user interactions and optimize our offerings.
Personal Data
PostHog may process personal data such as IP addresses, usage data, session recordings, and other information required for product analytics and optimization. More detailed information can be found in the provider's Privacy Policy. This data may also be used to improve and develop PostHog's services.
Important: By default, all data is sent to PostHog in a fully anonymized form. This ensures that it is not possible to identify any individual. Only with your explicit consent can data be processed in a way that allows it to be linked to you personally. You can refuse or withdraw this consent at any time.
Data Processing within the EU
Since we use PostHog Cloud EU, your data is processed exclusively within the European Union. There is no transfer of your personal data to third countries outside the EU.
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Beta Testing
This type of service makes it possible to manage User access to FoodQuest, or parts of it, for the purpose of testing a certain feature or the entire Application.
The service provider may automatically collect data related to crashes and statistics related to the User's use of FoodQuest in a personally identifiable form.
TestFlight
TestFlight is a service provided by Apple Inc., a company based in the United States, that allows developers to distribute beta versions of their applications to testers.
Purpose of Processing
We use TestFlight to distribute pre-release versions of our mobile applications to selected testers. This allows us to gather feedback and identify issues before the official release.
Personal Data
Apple may process personal data necessary for providing and analyzing the TestFlight service, such as information required to send invitations and monitor app usage within the beta testing phase. More detailed information can be found in Apple’s TestFlight privacy policy.
Data Transfer to a Third Country
As Apple Inc. is based in the United States, your personal data may be transferred and processed outside the European Union. Apple is committed to protecting personal data in accordance with European data protection standards. For more information, please refer to Apple’s TestFlight privacy policy.
Google Play Beta Program
Google Play Beta Program
Google LLC, a company based in the United States, provides the Google Play Beta Program, which allows developers to distribute beta versions of their Android applications to testers.
Purpose of Processing
We use the Google Play Beta Program to distribute pre-release versions of our Android applications to selected testers. This enables us to gather feedback and identify issues before the official release.
Personal Data
Google may process personal data necessary for providing and analyzing the Google Play Beta Program, such as information required to send invitations, monitor app usage, and collect crash reports during the beta testing phase. More detailed information can be found in Google’s privacy policy.
Data Transfer to a Third Country
As Google LLC is based in the United States, personal data may be transferred and processed outside the European Union. Google is committed to protecting personal data in accordance with European data protection standards. For more information, please refer to Google’s privacy policy.
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Connecting Data
This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
This results in Data flowing through these services, potentially causing the retention of this Data.
Zapier
Zapier Inc. is a U.S.-based company that processes data through a globally distributed system.
Purpose of Processing
Zapier is a workflow automation service that acts as a data processor for us, automating data flows between services. It helps us transmit form data you have entered to our newsletter service.
Personal Data
Zapier processes data such as first name, email, language, smartphone operating system, desired test phase region, country, and any additional information you have provided in the newsletter registration form. More detailed information is available in the provider’s privacy policy.
Data Transfer to a Third Country
Data processing may also take place outside the EU. Therefore, we have established a Data Processing Agreement (DPA) to ensure that data processing complies with applicable data protection laws.
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Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that enable FoodQuest to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of FoodQuest.
Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Vercel
Vercel Inc., headquartered in the United States, acts as a data processor for our services. Data processing occurs through a globally distributed network spanning multiple countries and cloud providers.
Purpose of Processing
Our websites are hosted on Vercel's servers. This hosting service enables fast and reliable accessibility of our offerings worldwide.
Personal Data
Vercel processes personal data that may arise from the use of our services. This may include IP addresses, browser information, or usage data. More detailed information is available in the provider’s privacy policy.
Data Transfer to a Third Country
Data processing may also take place outside the EU. Therefore, we have established a Data Processing Agreement to ensure that data processing complies with applicable data protection laws.
Supabase
Supabase Inc. is a company based in Singapore that acts as a data processor and database provider for our services.
Purpose of Processing
Supabase enables essential functions of our applications, including the storage, processing, and analysis of data in the database. This service is crucial for the functioning of our applications.
Personal Data
Supabase may process personal data such as first and last name, email address, IP addresses, uploaded images (or references to them), messages sent within the applications, and dietary preferences set within the applications. Additionally, any personal data entered and stored during the use of the application may be processed. More detailed information is available in the provider’s privacy policy.
Data Transfer to a Third Country
To protect personal data, we have established a Data Processing Agreement with Supabase Inc. to ensure that data processing complies with applicable data protection laws.
Uploadcare
Uploadcare Inc. is a company based in the USA and acts as a hosting provider for images uploaded by users of our applications.
Purpose of Processing
Uploadcare hosts images uploaded by our users, such as those for creating posts or profile photos, and delivers them worldwide with minimal loading times.
Personal Data
Uploadcare may process personal data, such as IP addresses and uploaded images. More detailed information can be found in Uploadcare’s privacy policy.
Data Transfer to a Third Country
As Uploadcare Inc. is based in the USA, data transfers outside the EU may occur. To protect personal data, we have established a Data Processing Agreement with Uploadcare.
Cloudflare
Cloudflare Inc. is a U.S.-based company that supports our essential backend infrastructure and acts as a data processor for our services. Data processing occurs through a globally distributed network.
Purpose of Processing
We use Cloudflare as a fundamental component of our backend infrastructure to provide our services securely and reliably. Cloudflare processes all data required for the transmission and operation of our platform, contributing to its stability, security, and functionality.
Personal Data
Cloudflare may process personal data, such as IP addresses, connection metadata, and other information necessary for data transmission and management of our services. More detailed information is available in the provider’s privacy policy.
Data Transfer to a Third Country
Cloudflare may process data outside the EU, particularly in the United States. To protect personal data, we have established the EU Standard Contractual Clauses with Cloudflare.
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Information collection
Tally
Tally is a company based in Belgium.
Purpose of Processing
Tally is a service that allows us to create forms. The data entered into the forms is temporarily stored by the service and used solely for the purpose specified in each form.
Personal Data
Tally may process personal data such as first name, email address, language, smartphone operating system, preferred test phase region, and additional information provided by the user in the registration form for the newsletter. More detailed information is available in the provider’s privacy policy.
Data Processing Agreement
To protect personal data, a Data Processing Agreement with Tally is in place to ensure that data processing complies with applicable data protection laws.
OpenAI
OpenAI Ireland Ltd. is a company based in Ireland that provides machine learning models via an API and acts as our data processor.
Purpose of Processing
We use OpenAI models for content moderation (text and image) and to provide an AI-supported search function. OpenAI processes the data necessary for these functions to detect potentially prohibited content and improve the relevance of search results.
Personal Data
OpenAI may process personal data, such as text inputs, image content, and other information required for content moderation and search functionality. More detailed information is available in the provider’s privacy policy. This data may also be used to improve and train OpenAI’s models.
Data Transfer to a Third Country
Although OpenAI Ireland Ltd. is based in the EU, data processing may also occur outside the EU, particularly in the United States. To ensure data protection, we have established EU Standard Contractual Clauses with OpenAI.
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Interaction with support and feedback platforms
This type of service allows Users to interact with third-party support and feedback platforms directly from the pages of FoodQuest.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Gleap
Gleap GmbH is an Austrian company that provides a support platform through which our users can contact us.
Purpose of Processing
Gleap enables us to receive support requests, bug reports, and suggestions for improvement within our applications.
Personal Data
Gleap may process personal data, such as email address, IP addresses, images uploaded for support purposes (or references to them), as well as dietary preferences set within the applications. More detailed information is available in the provider’s privacy policy.
Data Transfer to a Third Country
Gleap may process data outside the EU. To protect personal data, we have established a Data Processing Agreement with Gleap to ensure that data processing complies with applicable data protection laws.
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Internal processing tools
Sentry
Sentry is a service provided by Functional Software, Inc., a company based in the USA, which acts as our data processor.
Purpose of Processing
Sentry provides an application monitoring solution that we use to identify and monitor errors, bugs, and other performance issues in our applications.
Personal Data
Through the use of Sentry for error identification, various data generated during the use of our applications may be collected, such as IP address, device information, and browser details. More detailed information is available in the provider’s privacy policy.
Data Transfer to a Third Country
To protect personal data, we have established a Data Processing Agreement with Functional Software, Inc. to ensure that data processing complies with applicable data protection laws.
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Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
MailerLite
MailerLite Limited is a company registered in Ireland. Your data is stored within the European Union.
Purpose of Processing
We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider that processes your data using industry-standard technologies to help us monitor and improve our newsletter. You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the end of each newsletter.
Personal Data
MailerLite may process personal data, such as first name, email address, language, smartphone operating system, preferred test phase region, country, and any additional information provided by you in the newsletter registration form. More detailed information is available in the provider’s privacy policy.
Data Transfer to a Third Country
To ensure data protection, we have established a Data Processing Agreement with MailerLite to ensure that data processing complies with applicable data protection laws.
Resend
Resend is a service provided by Plus Five Five, Inc., a company registered in the United States, which acts as our data processor.
Purpose of Processing
We use Resend to send emails to our users.
Personal Data
Resend processes personal data such as name and email address. More detailed information is available in the provider’s privacy policy.
Data Transfer to a Third Country
To protect personal data, we have established EU Standard Contractual Clauses with Resend.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes.
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of FoodQuest or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, FoodQuest may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, FoodQuest and any third-party services may collect files that record interaction with FoodQuest (System logs) or use other Personal Data (such as the IP Address) for this purpose.
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within FoodQuest and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through FoodQuest (or third-party services employed in FoodQuest), which can include: the IP addresses or domain names of the computers utilized by the Users who use FoodQuest, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using FoodQuest who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of FoodQuest. The Data Controller, unless otherwise specified, is the Owner of FoodQuest.
FoodQuest (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by FoodQuest as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Legal information
This privacy policy relates solely to FoodQuest, if not stated otherwise within this document.