Privacy Policy of Tinbot Web Services

Tinbot Web Services collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Access to third-party accounts

      • Twitter account access and Dropbox account access

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Analytics

      • Google Analytics

        Personal Data: Cookies and Usage Data

    • Backup saving and management

      • Backup on Dropbox and Backup on Google Drive

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Contacting the User

      • Phone contact

        Personal Data: phone number

    • Displaying content from external platforms

      • Google Fonts, Typekit and MyFonts

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

      • Vimeo video

        Personal Data: Cookies and Usage Data

    • Handling payments

      • PayPal and GoCardless

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Uptime Robot

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • AddThis

        Personal Data: Cookies and Usage Data

    • Managing contacts and sending messages

      • MailChimp

        Personal Data: company name, email address, first name, last name and phone number

      • Mailgun

        Personal Data: address, Cookies, country, date of birth, email address, first name, gender, last name, phone number, profession, Usage Data and various types of Data

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Cookies and Usage Data

    • Traffic optimization and distribution

      • CloudFlare

        Personal Data: Cookies and various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Hosting service data backups

      Our hosting accounts and all related databases are backed up on a regular basis, backups are retained for 30 days and then deleted.

    • Storage and access to data - Hosting accounts

      We are resellers for hosting service from Heartinternet. Most of our third-party partners are considered Data Processors, and we, or our customers, are the Data Controller.

      Data provided by our customers and their website users are held on remote secure servers, access to which is restricted to the Owner (as the Data Processor) and the Customer (as the Data Controller). Our technical support providers (Heartinternet) may also have access to this data, but only ever if required in the course of resolving a technical issue and with consent from the Data Controller.

      All personal data, both our own and that of our hosting customers, is supplied to Heartinternet through controlled processes that are protected by appropriate measures, including encryption.

      The primary data centre is in Leeds (UK), and has in it:

      All our Premium, Standard and Trade Hosting packages
      Our Virtual Private Servers
      A majority of our Hybrid Servers
      Our legacy Dedicated Servers
      Our stand-alone mailboxes
      Our Hosted Exchange mailboxes
      All our hosting customer details

      The secondary data centre is in the EU, and has in it:

      Some of our Hybrid Servers
      Most Dedicated Servers purchased after 2016

      Access to your data is subject to audits and access logging, and is restricted based on the business need.

      The data centres are staffed 24 hours a day every day of the year, with extensive physical security measures, including strict access control and CCTV.

    • Email communications

      The sending of information via the internet and emails is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, therefore, sending such information is entirely at the sender's risk.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Tinbot Web Services depends on the payment system used.

Contact information

    • Owner and Data Controller

      Tinbot Web Services - 22 Pixie Dell, Braunton, Devon EX33 1DP (UK)

      Owner contact email: privacy@tinbot.co.uk