Privacy Policy of Norvine

Norvine collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Facebook Ads conversion tracking (Facebook pixel), StatCounter, Yandex Metrica and Google Analytics with anonymized IP

        Personal Data: Cookies; Usage Data

    • Contacting the User

      • Mailing list or newsletter

        Personal Data: email address; first name; gender; last name

      • Contact form

        Personal Data: company name; email address; first name; last name

    • Content performance and features testing (A/B testing)

      • Google Optimize

        Personal Data: Cookies; Usage Data

    • Data transfer outside the EU

      • Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield

        Personal Data: various types of Data

    • Handling payments

      • Amazon Payments, Apple Pay, Google Pay, Klarna, PayPal, SOFORT, Stripe and Coinbase

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with data collection platforms and other third parties

      • Mailchimp widget

        Personal Data: email address; first name

    • Interaction with live chat platforms

      • Zendesk Chat

        Personal Data: Data communicated while using the service

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: country; first name; gender; last name

    • Location-based interactions

      • Geolocation

        Personal Data: geographic position

    • Managing contacts and sending messages

      • Mailchimp

        Personal Data: country; first name; gender; last name

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Platform services and hosting

      • Shopify

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • Google Ads Remarketing and Facebook Remarketing

        Personal Data: Cookies; Usage Data

      • Facebook Custom Audience

        Personal Data: Cookies; email address

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Cookies; Usage Data

Further information about Personal Data

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use Norvine only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use Norvine.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Norvine depends on the payment system used.

Contact information

    • Owner and Data Controller

      Marc Oesch, Norvine Coast2Coast Intl, Linienstr. 30, 40227 Dusseldorf, Germany

      Owner contact email: customerservice@norvine.com