Privacy Policy of UChat

UChat collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Access to third-party accounts

      • Facebook account access

        Permissions: About Me; Instagram basic

      • Google account permissions

      • Stripe account access

        Personal Data: Data communicated while using the service; Usage Data

    • Advertising

      • Google Ad Manager

        Personal Data: Tracker; Usage Data

    • Analytics

      • Google Analytics

        Personal Data: Tracker; Usage Data

    • Collection of privacy-related preferences

      • iubenda Consent Solution

        Personal Data: Data communicated while using the service; Tracker

      • iubenda Cookie Solution

        Personal Data: Tracker

    • Contacting the User

      • Mailing list or newsletter

        Personal Data: email address; first name; last name; Usage Data

    • Content commenting

      • Facebook Comments

        Personal Data: Tracker; Usage Data

    • Data transfer outside the EU

      • Data transfer abroad based on standard contractual clauses and Data transfer to countries that guarantee European standards

        Personal Data: various types of Data

    • Handling activities related to productivity

      • Google Sheets and Gmail

        Personal Data: email address; first name; last name; Usage Data

      • Calendly

        Personal Data: calendar information; email address; name

    • Handling payments

      • Stripe

        Personal Data: email address; first name; last name; payment info

    • Hosting and backend infrastructure

      • Vultr Hosting

    • Interaction with live chat platforms

      • Facebook Messenger Customer Chat and LiveChat Widget

        Personal Data: Data communicated while using the service; Tracker; Usage Data

    • Managing data collection and online surveys

      • Data provided via online forms, managed directly

        Personal Data: email address; first name; last name; Usage Data; user content

    • Registration and authentication

      • Google OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Auth0

        Personal Data: email address; first name; last name; password; picture; Tracker; various types of Data as specified in the privacy policy of the service

    • Registration and authentication provided directly by UChat

      • Direct registration

        Personal Data: email address; first name; last name; Usage Data

    • Remarketing and behavioral targeting

      • Facebook Custom Audience

        Personal Data: email address; Tracker

      • Facebook Remarketing

        Personal Data: Tracker; Usage Data

    • Social features

      • Inviting and suggesting friends

        Personal Data: various types of Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Tracker; Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: various types of Data as specified in the privacy policy of the service

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • CCPA: Collection of personal information about minors

      We do not knowingly collect personal information of consumers who are below the age of 16.

    • Equal protection of User Data

      UChat shares User Data only with third parties carefully selected to ensure that they provide the same or equal protection of User Data as stated in this privacy policy and requested by applicable data protection laws. Further information on data processing and privacy practices by third parties can be found in their respective privacy policies.

    • Personal Data collected through sources other than the User

      The Owner of UChat may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.
      Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

    • Preference Cookies

      Preference Cookies store the User preferences detected on UChat in the local domain such as, for example, their timezone and region.

    • Push notifications

      UChat may send push notifications to the User to achieve the purposes outlined in this privacy policy.

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for UChat, some or all of the apps on the particular device.
      Users must be aware that disabling push notifications may negatively affect the utility of UChat.

    • Push notifications for direct marketing

      UChat may send push notifications to the User for the purpose of direct marketing (to propose services and products provided by third parties or unrelated to the product or service provided by UChat).

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for UChat or all of the apps on the particular device.

      Users must be aware that disabling push notifications may negatively affect the utility of UChat.

      Besides applicable device settings, the User may also make use of the rights described under User rights in the relevant section of this privacy policy.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by UChat depends on the payment system used.

    • sessionStorage

      sessionStorage allows UChat to store and access data right in the User's browser. Data in sessionStorage is deleted automatically when the session ends (in other words, when the browser tab is closed).

    • The Service is intended for adults

      Users declare themselves to be adult according to their applicable legislation. Minors may not use UChat.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use UChat only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use UChat.

    • Transfer of personal information outside of Brazil based on contracts and other legal means

      We can transfer your personal information outside of the Brazilian territory provided that we are able to ensure that any further processing of your personal information will be in compliance with the principles and the rules established by the LGPD, and your rights are safeguarded.

      To do so, we may use one of the following legal means:

      • specific contractual clauses for each given transfer. This means that we will enter into an agreement with the recipient of your personal information to make sure that such transfers meet the requirements explained above. Such an agreement shall be subject to the ANPD’s prior verification;
      • standard contractual clauses. These clauses set terms and conditions for the transfer of personal information and are adopted by the ANPD;
      • global corporate clauses. These clauses set terms and conditions for the transfer of personal information within an organisation and, before they come into force, are subject to the ANPD’s prior verification;
      • seals of approval, certificates and codes of conduct regularly issued by the ANPD. These legal instruments allow us to transfer your personal information provided that we abide by their rules. They are subject to the previous approval of the ANPD.
    • Transfer of personal information outside of Brazil based on your consent

      We can transfer your personal information outside of the Brazilian territory if you consent to such transfer.
      When we ask for your consent, we’ll make sure to provide all the information that you need to make an educated decision and to understand the implications and consequences of providing or denying your consent.
      Such information will be given in clear and plain language and in such a way that you’ll be able to clearly distinguish these requests from other consent requests that we may possibly ask.
      You may withdraw your consent at any time.

    • Transfer of personal information outside of Brazil to countries that guarantee the same protection standards as LGPD

      We can transfer your personal information outside of the Brazilian territory, if the destination country, or the international organization which receives the personal information, provides an adequate level of protection of the personal information according to the ANPD.
      The ANPD authorizes such transfers whenever it considers that country to possess and provide personal information protection standards comparable to those set forth by the LGPD, having taken into account the following:

      • the general and sectoral rules of the legislation in force in the country of destination or in the international organization;
      • the nature of the personal information subject to the transfer;
      • the compliance with the general principles on the protection of the personal information and on the rights of the individuals as set forth in the LGPD;
      • the adoption of suitable security measures;
      • the existence of judicial and institutional guarantees for the respect of personal information protection rights; and
      • any other pertinent circumstance related to the relevant transfer.

Contact information

    • Owner and Data Controller

      UChat -Suite 6/6-8 Hamilton Pl, Mount Waverley VIC 3149, Australia

      Owner contact email: ticket@uchat.com.au