Privacy Policy of Chuzeat

This Application collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Access to third-party accounts

      • Facebook account access

        Permissions: Email

    • Analytics

      • Google Analytics for Firebase

        Personal Data: Application opens; Application updates; device information; first launches; geography/region; number of sessions; number of Users ; operating systems; session duration; Usage Data

      • Google Ads conversion tracking, Analytics collected directly and Google Analytics with anonymized IP

        Personal Data: Tracker; Usage Data

    • Contacting the User

      • Phone contact

        Personal Data: phone number

      • Mailing list or newsletter

        Personal Data: email address; Tracker

      • Contact form

        Personal Data: email address; first name; last name; phone number; User ID; various types of Data

    • Content performance and features testing (A/B testing)

      • Firebase Remote Config

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Tracker; Usage Data

    • Handling payments

      • Stripe

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Handling productivity related activity

      • Google Docs

        Personal Data: Data communicated while using the service

      • Gmail

        Personal Data: Data communicated while using the service; email address; username

    • Hosting and backend infrastructure

      • Firebase Cloud Firestore, Firebase Cloud Functions, Firebase Cloud Storage and Firebase Realtime Database

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

      • Firebase Hosting, Google BigQuery, Google Cloud Storage, ArubaCloud and Amazon Web Services (AWS)

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Firebase Performance Monitoring

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Crashlytics

        Personal Data: Crash information; device information; Universally unique identifier (UUID)

    • Managing contacts and sending messages

      • Firebase Cloud Messaging and Firebase Notifications

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Amazon Simple Email Service

        Personal Data: email address

    • Managing support and contact requests

      • ZOHO CRM Email

        Personal Data: Data communicated while using the service; email address; first name; last name; phone number; profile picture; Tracker; Usage Data; username; various types of Data as specified in the privacy policy of the service

    • Platform services and hosting

      • Apple App Store and Google Play Store

        Personal Data: Usage Data

    • Registration and authentication

      • Firebase Authentication

        Personal Data: email address; profile picture

      • Google OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Sign in with Apple

        Personal Data: email address

      • Facebook Authentication

        Personal Data: Tracker; various types of Data as specified in the privacy policy of the service

    • Registration and authentication provided directly by this Application

      • Direct registration

        Personal Data: email address

    • Selling goods and services online

      • Delivery

    • Social features

      • Firebase Dynamic Links and Firebase Invites

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Tag Management

      • Google Tag Manager

        Personal Data: Usage Data

    • User database management

      • ZOHO CRM

        Personal Data: email address; first name; last name; phone number; profile picture; Tracker; Usage Data; username

Further information about the processing of Personal Data

    • Delivery

      The optional use of the Delivery service provides for the sharing of data for delivery.

      These data will be transferred to the Partner Restaurant for the completion of the service.

      The Partner Restaurant can use third party carriers for the delivery service to which the data may be transferred for the completion of the service.

      The data will be used exclusively to perform the requested services and will not be linked to the user's personal data base.

      Personal Data: address; name (optional); telephone (optional); Data communicated while using the service;

    • Direct Marketing

      With the user's consent or if authorized by law, we will use the user's information to inform them about the products and services that may interest them. Users can check their commercial preferences by visiting our website www.chuzeat.com or the Chuzeat App, in the "Account" section; The consent to the processing of personal data for marketing purposes is optional; if the user does not want to give consent, he will still be able to use our services. The user also has the right to object at any time to the processing of his personal data for marketing purposes: just select the "unsubscribe" item from our messages to stop receiving marketing emails.

    • Disclosure of Your Information

      We share user information with third party service providers such as:
      - payment providers (including online payment providers and tracking service providers fraud);
      - IT service providers (including cloud service providers) for data analysis and retention purposes;
      - the Partner Restaurants with which the user placed the order in order to allow them to provide the best possible service, to be aware of the user's eating style such as his personal tastes, any health problems (celiac disease , intolerances, etc.) or limitations related to religious / cultural / ethical choices voluntarily indicated by him on the Sites;
      - customer support partners who will assist users in resolving issues relating to our Services.

      Foodea Lab will take all measures reasonably necessary to ensure that user data is treated securely and in accordance with this Privacy Policy, in cases where it is transferred to third parties.

    • Anti-fraud

      To protect users, Partner Restaurants and us (Foodea Lab), we carry out anti-fraud checks on all customers. In cases where we believe we can detect fraudulent activity, we may block that user's account from placing an order and using the Sites. You have the right to dispute any anti-fraud decisions made about it and to receive more information on why this decision was made by contacting us via e-mail at privacy@foodealab.com

    • Scope and Language

      The policies defined here apply for Consumer users to all Sites and Apps owned by Foodea Lab S.r.l., including chuzeat.com, chuzeat.app, chuze.at and the Chuzeat and Chuzeat Business Apps.



      Important!

      If you do not understand any of the languages in which this document is currently available, we strongly request you not to agree and not accept the agreement and, consequently, not to continue to use the Sites and Apps. In case of any differences between a translation and the Italian version, the Italian version prevails. Therefore, by continuing to use our Sites and Apps, you agree and acknowledge that you understood the terms of this document in one of the languages in which they are currently available.

    • Changes to the Privacy Policy and Cookie Policy

      Any changes to our Privacy Policy or Cookie Policy will be published on the Sites and, if necessary, we will notify users of the changes by e-mail or with "push" notifications on the App.

    • How We Use Information

      We undertake to use the data collected from users where there is a reason, and only if this reason is allowed by the legislation on data protection. We will be entitled to process user information if: we have to process the information in order to provide him with the services he has requested or to enter into a contract; we have his consent; we have a legitimate interest in processing his data; or if we have a legal obligation to do so. If the user wants to use the Services, we will necessarily have to process his data to give him access to the respective sections of the Sites, to provide the requested Services, to collect payments made by the user, to contact the latter in relation to problems relating Services. User data is also processed when we have a legitimate reason for doing so, such as:

      - to improve the effectiveness and quality of the service
      - to adapt the content shown on the Sites to the user's profile (for example, to show the restaurants that are in the user's area or to propose the most suitable dishes for him)
      - to contact the user about his opinions and comments about our Services and to notify him in the event of important changes or developments to the Sites or our services
      - to analyze the user's activity on the Sites so that we can manage, support, improve and develop our business, for statistical and analytical purposes and to help us prevent fraud;
      - to execute the terms of our contract and any other agreement in place with the user, and for the exercise of, or defense against, legal actions and to protect the rights of Foodea Lab and the Partner Restaurants
      - to use user comments and opinions relating to our Services on the Sites in any other commercial or advertising material.

      We will also analyze data on the use of the Services by the user (Profiling) in order to create related customized profiles. This means that we could elaborate certain assumptions about the interests and habits of the user and use this, for example, to send commercial communications more suited to his profile, to submit him the restaurants that we think he might prefer, or to let him know promotional offers or products that we believe may be of interest to you. Where we use a legitimate interest as a basis for the processing of the user's personal information, we carry out checks to ensure that our processing is necessary and that your fundamental rights to privacy prevail over our legitimate interests. The user can obtain further information about these checks by contacting us at the above addresses. In cases where we are bound by law, we may use the user's information in order to create a register of your orders and comply with any other legal obligation or regulatory requirement to which we are subject.

    • Information gathering

      The user's personal information is collected when he interacts with our Sites or uses our services, as well as when he uses our Sites to place an order. Specifically, we collect information when the user creates an account on our Sites or changes the account settings; when the user contacts us via e-mail or chat; when the user uses one of our Apps; when he browses and uses our Sites (even before creating an account).

    • What information we collect

      By demonstrating our commitment to protecting the privacy of our users and visitors, we want to be clear about the type of information we will collect from users. We also collect information relating to the use of the Sites, any message that the user posts on the Sites (reviews or other), or when they contact us or provide us with opinions via e-mail or any other means of communication. When you visit our Sites or use our Services through the Sites or the App, you are asked to provide personal information, including your name, contact details and payment information such as information relating to debit or credit card or other electronic payment instrument. Information is also requested relating to the user's eating habits, such as personal tastes, any health problems (celiac disease, intolerances, etc.) or limitations related to religious / cultural / ethical choices. We process information regarding the user's health only if he has voluntarily provided it to us and has given his consent to the processing. We collect technical information from your mobile phone or computer, such as your operating system, type of device and connection, and the IP address from which you access our Sites. We collect data relating to the geographical location of the user and information resulting from interaction with other retail technologies such as the use of NFC tags, QR codes and / or the use of electronic coupons. If the user uses our Service, the information we collect can be used automatically.

    • Information Security

      To protect the personal information of users, Foodea Lab adopts solid technologies and strict protection policies. We take measures to protect user information from unauthorised access, unlawful processing, accidental loss, destruction and damage. Each user who intends to use our Services chooses a password or credential that allows him to access certain sections of the Sites; the user is responsible for keeping this password or credential confidential. Although we take steps to protect our users' information, the transmission of information over the Internet is not completely secure; for this reason we cannot guarantee the security of the data transmitted to us; any transmission is at the user's sole risk.

    • Push notifications

      This Application may send push notifications to the User to achieve the purposes outlined in this privacy policy.

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for this Application, some or all of the apps on the particular device.
      Users must be aware that disabling push notifications may negatively affect the utility of this Application.

    • Push notifications based on the User's geographic location

      This Application may use the User's geographic location to send push notifications for the purposes outlined in this privacy policy.

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for some or all of the apps on the particular device.

      Users must be aware that disabling push notifications may negatively affect the utility of this Application.

    • iubenda Cookie Solution (remote consent Cookie)

      Remote iubenda consent Cookie (_iub_cs-X) is set by the iubenda Cookie Solution and stores User preferences related to Trackers under the .iubenda.com domain.

    • iubenda Cookie Solution (consent Cookie)

      iubenda consent Cookie (_iub_cs-X) is set by the iubenda Cookie Solution and stores User preferences related to Trackers in the local domain.

    • Pseudonymous use

      When registering for this Application, Users have the option to indicate a nickname or pseudonym. In this case, Users' Personal Data shall not be published or made publicly available. Any activity performed by Users on this Application shall appear in connection with the indicated nickname or pseudonym. However, Users acknowledge and accept that their activity on this Application, including content, information or any other material possibly uploaded or shared on a voluntary and intentional basis may directly or indirectly reveal their identity.

    • Push notifications for direct marketing

      This Application may send push notifications to the User for the purpose of direct marketing (to propose services and products provided by third parties or unrelated to the product or service provided by this Application).

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for this Application or all of the apps on the particular device.

      Users must be aware that disabling push notifications may negatively affect the utility of this Application.

      Besides applicable device settings, the User may also make use of the rights described under User rights in the relevant section of this privacy policy.

Contact information

    • Owner and Data Controller

      Foodea Lab Srl
      Viale Atlantici, 4
      82100 Benevento (BN) - Italy
      Camera di Commercio di Benevento
      P. Iva e n. di reg.: IT01726370628
      CS: 980.000 Eur (i.v.)
      Rappresentante legale: Berti Valentina

      Owner contact email: info@foodealab.com