Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User's consent.
Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.
This Application uses Cookies to save the User's session and to carry out other activities that are strictly necessary for the operation of this Application, for example in relation to the distribution of traffic.
This Application uses Cookies to save browsing preferences and to optimize the User's browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by the Owner of the site.
Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the User or may be managed directly by the Owner - depending on how they are described - without the help of third parties.
If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.
Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.
Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.
Place of processing: Malta – Privacy Policy – Opt Out.
This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data collected: Cookies and Usage Data.
Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
A. Terms of Use & legal information
The present terms of use apply to the websites www.chocolatenation.be and
www.tbce.be (“the website”). Please read these terms and conditions carefully before
visiting the website. The use of the website assumes that you agree with the terms of
use and the privacy policy of The Belgian Chocolation Experience (furthermore
‘TBCE’). However, if you are unable to accept these terms of use or the privacy
policy (see below), we ask you not to use the website.
TBCE also reserves the right to change the terms of use and/or privacy policy at any
time. The amended terms of use and/or the modified privacy policy will be published
on the website. They will automatically be effective 14 days after the date of
publication on the website. This date will be mentioned at the bottom of the terms of
use and/or the privacy policy document. Until then, the old terms of use and/or the
privacy policy document are valid and can be consulted on the website.
Legal information
This website has been created for and is managed by:
TBCE NV
Koningin Astridplein 7, 2018 Antwerp
Tel.: +32 3 207 08 08
E-mail: info@tbce.be
VAT: BE0830298818
Intellectual property rights
The user acknowledges that the website of TBCE contains texts, drawings,
photographs, films, images, data, databases, software, brands, logos, names, trade
and domain names, and other elements that are protected by intellectual property
rights and belong to TBCE or third parties.
TBCE allows you to view and download the information provided on or through this
website for personal use. Without prior written agreement of TBCE, it is not permitted
to store this information offered on or through the website (except to the extent that
this is necessary to be able to view or download the respective information for
personal use), reproduce, change, publish, distribute or send, sell or otherwise
transfer or grant any rights to third parties.
Internet communication platform
The website is an Internet communication platform that provides the user with the
ability to interact. TBCE does not offer any guarantee regarding to the information
provided and can therefore not be held liable for damage caused by the use of the
data exchanged and communicated by users or third parties through the website.
As a user of the website, you undertake to send only relevant information and
messages to the website. You will hereby respect the general principles of Netiquette
(i.e. the set of rules of conduct relating to proper use of the Internet). TBCE reserves
the right at any time and unilaterally to place all or part of the information or the data
entered by users on the website or not, to refuse or to delete all or part of it, without
notice or justification. The user acknowledges that submitted information becomes
public, so that TBCE can make the relevant information available on the website so
that it can be viewed by others, without the user being notified of it.
Unauthorized use of the website
You undertake, inter alia, to: (i) do not unlawfully use the information to which you
gain access through the website; (ii) not to use the website in such a way that the
website can be damaged, distorted, or which interrupts or stops the accessibility of
the website; (iii) not to use the website for sending viruses or for the transmission or
sending of material with a defamatory, obscene or, threatening character; and (iv) not
to use the website in a way that would infringe the rights of a natural person, legal
entity, or association.
Liability
TBCE takes all reasonable precautions to ensure that the information provided on the
website is as accurate as possible. However, mistakes and errors may nevertheless
occur. TBCE offers the website ‘as is’, without giving any guarantee about the
information provided on it. The user may not assume that the information provided is
always correct. If you require certain information, you should contact TBCE directly.
The information on the website is periodically changed. TBCE reserves the right to
make improvements and/or changes to the website at any time.
If direct or indirect advice is given through the website, these are given without any
form of guarantee and without TBCE being liable for it. You should always consult an
expert for additional information about any advice that is relevant to your situation.
TBCE is therefore not responsible for the inaccuracies or shortcomings in the data
offered through the website. This applies both to the information posted on the
website by TBCE itself, as well as to the information submitted by users or third
parties. Damages resulting from the use of incorrect data or deficiencies on the
website do not entitle to any form of compensation. TBCE is not responsible
regarding to users or third partiers for possible direct, indirect, incidental, moral or
material damages, loss or profits or for any damage whatsoever resulting from the
use or interpretation of information offered on or through the website. For the
technical realization of the website, the most advanced techniques are used.
However, TBCE cannnot be held responsible for the (temporary) failure or eventual
malfunction of the system.
You understand and agree that the use of the website and of the information and/or
data you obtain through the use of the website is at your own risk and that you will be
solely responsible for any damage to your computer system or loss of data as a
result of downloading data.
Evidence and applicable law
The Belgian law applies to the website and the terms of use. Parties accept that the
electronic communications between them both has legal force of written evidence. In
case of disputes or disagreements, only the courts of Antwerp are competent, unless
mandatory legal provisions do not accept this jurisdiction.
TBCE is also not responsible for websites that are managed by third parties and
linked from the website. TBCE does not exercise any control over the websites of
these third parties and assumes no liability regarding to the content of such websites.
The inclusion of links to these websites does not imply that TBCE approves the
information that these websites contain, and does not necessarily imply a
collaboration between TBCE and the owner of the concerning websites. The linked
websites may follow a privacy and security policy that is different from the policy
followed by TBCE.
B. Privacy policy TBCE
DATAPRIVACY IS VERY IMPORTANT TO TBCE. WE THEREFORE WOULD LIKE
TO HAVE AN OPEN AND TRANSPARANT COMMUNICATION ABOUT HOW TBCE
DEALS WITH YOUR PERSONAL DATA. THE PURPOSE OF THIS PRIVACY
POLICY IS TO INFORM YOU ABOUT THE PERSONAL INFORMATION THAT
TBCE COLLECTS, WHY WE COLLECT SUCH INFORMATION, HOW WE HANDLE
THE INFORMATION YOU PROVIDE TO US AND WHAT YOUR RIGHTS ARE.
1. WHO PROCESSES YOUR DATA?
The Belgian company, The Belgian Chocolate Experience, with registered office at
2018, Antwerp, Koningin Astridplein 7, registered in the Register of Legal Entities in
Antwerp, Department of Antwerpen under company number 0830.298.818, herinafter
called “TBCE” is the processing administrator and manager under the applicable data
protection law of the personal data that you submit to us.
2. WHAT INFORMATION DO WE COLLECT FROM YOU?
We only collect personal information that you wish to provide to us or that we need in
order to provide our services to you. The forms on our website always indicate which
fields are obligatory and which fields are optional to be filled in.
These are data that you provide directly to us with your permission for a specific
purpose, including:
Personal contact information, including all the information that TBCE needs to
contact you personally (such as your name, home or e-mail address, and telephone
number). If you have communicated to us your telephone number, you will only be
contacted by our company by telephone (or by SMS/MMS if you have communicated
us your mobile phone number) if this is necessary to inform you about the questions
or orders you have requested;
Payment information, including to make purchases (such as credit card number,
expiration date, billing address). Please note that we do not store any payment or
credit card details. The payment information will only be used in connection with your
purchase of TBCE products;
Login data, including information required to create a user account at TBCE (such as
login ID/e-mail address, user name, password and security question and answer);
Consumer feedback, including information you share with TBCE about your
experience with TBCE products and services (such as your comments and
suggestions, testimonials, and other feedback related to TBCE products);
Demographic information (your date of birth, age, gender);
In case of errors in the address, billing or other personal data, TBCE cannot be held
liable for the inability to fulfill its obligations (e.g. delivery or notification)
3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
Most services do not require any form of registration. You can visit our website
without telling us who you are. However, some services may require registration:
Orders: To process and ship your orders and to inform you about its status. We use
this information to process your transaction, to track your purchase, to assist with any
delivery, returns and other issues related to the purchase of your TBCE products.
The processing of your personal data for this purpose is necessary for the
implementation of the agreement we have with you.
Maintenance of your account: To create and maintain your accounts at TBCE,
including offering loyalty or reward programs associated with your account. It is our
legitimate interest to process your personal data for these purposes.
Consumer service: To better serve you as a consumer, including answers to your
questions, complaints and general feedback about our products. Our consumer
service can be offered through various forms of communication, such as e-mail,
letter, telephone. It is our legitimate interest to process your personal data for these
purposes.
Advertising messages: To send advertising messages, only if you have specified to
receive such messages. It is our legitimate interest to process your personal data for
these purposes.
If you prefer in such circumstances not to release the requested personal data, you
may not be able to access certain parts of the website or we may not be able to
answer your request.
TBCE may use your personal information for all or some of the following purposes:
Direct marketing: Only if you have specified to receive such messages.
Personalisation: TBCE may combine personal data with data that comes to a more
complete picture of you as a consumer, with which TBCE can serve you better and
more personalised (organising competitions, sending newsletters).
Optimization of the website: TBCE also collects information in log files. This
information is used for internal purposes, such as traffic and profile analysis, in order
to further improve the services offered by the website.
Other specific purposes: We may use your personal data for other specific business
purposes, such as the daily operation and security of the TBCE websites, to conduct
audits and to be able to contact you for customer research, if you have given your
permission.
4. DO WE SHARE YOUR PERSONAL INFORMATION ?
Your personal data will not be given, sold or returned to third parties under any
circumstances. TBCE may appeal to service providers, representatives or
contractors to provide services on behalf of TBCE, including the provision of the
TBCE sites and the services available to you (such as delivery). It is possible that
these third parties may access or have to process your personal data when providing
these services.
By means of a written agreement, TBCE requires from such third parties that they
comply with all relevant data protection legislation and security requirements relating
to your personal data.
TBCE therefore only shares data needed to make your products work or to provide
our services.
5. DIRECT MARKETING
As a customer, you can only receive selected promotional e-mails about TBCE if you
have explicitly agreed to this.If you do not want to receive any more messages from TBCE, you can always:
unsubscribe by simply clicking the unsubscribe link at the bottom of the mails;
or by sending an e-mail to dataprotection@tbce.be.
We will then no longer send you any mailings or newsletters. If at any time you
decide not to receive any commercial or promotional information regarding to our
own products or services or with respect to the products or services of our affiliated
companies or our business partners, you may unsubscribe at any time.
6. WHAT ARE YOUR RIGHTS
• The right to information, access and inspection
You retain the right to request TBCE to inspect and rectify your personal data or to
limit the processing of your data. In particular, you retain the right to obtain access to
your personal data and the following information: The processing purposes, the
relevant categories of personal data, the recipients or categories of recipients to
whom the personal data are or will be disclosed, in particular recipients in third
countries or international organisations, if possible, the period during which the
personal data are expected to be stored, or if that is not possible, the criteria to
determine this period.
• The right to correction
The personal data must be accurate and, if necessary, updated. You therefore retain
the right to rectify your data.
• The right to transferability
You retain the right to obtain your personal data, provided to TBCE, in a structured,
contemporary and machine-readable form, and you retain the right to transfer these
data to another processing responsible, if this is technically possible.
• The right to erasure (“right to oblivion”)
You retain the right of TBCE, without undue delay, to obtain erasure of your personal
data and TBCE is obliged to erase personal data without unreasonable delay when
the personal data is no longer necessary for the purposes for which they have been
collected (e.g. a placed order).
• The right to limitation of processing
You retain the right of TBCE to obtain the limitation of processing when:
- The accuracy of the personal data is contested by you during a period that enables
TBCE to verify the accuracy of these personal data;
- The processing is unlawful and you oppose the erasure of the personal data and,
instead request a restriction of its use;
- TBCE no longer needs the personal data for the processing purposes, but you need
it for the establishment, exercise or substantiation of a legal action.
• The right to object
You may oppose the use of personal data for the purposes stated insofar as the data
processing is not necessary for legally prescribed obligations and for normal
operations of the company. TBCE will then cease the processing of personal data,
unless there are compelling legitimate grounds for processing that outweigh your
interests, rights and freedoms (such as e.g. the execution of an employment
agreement).
7. COOKIES
Certain types of data are collected and stored each time you contact us. For
example, like many other websites, we use “cookies” and we obtain certain types of
data when your web browser opens TBCE (which pages are visitied and how
intensively parts of TBCE are used). This allows us to adapt our website even better
to your needs. We expressly do not use this information to compile a profile of our
visitors. TBCE uses cookies to ensure that the website works well and that you can
enjoy shopping. More information about cookies can be found in our “Cookie Policy”.
8. SAFETY
TBCE makes efforts to maintain the appropriate guarantees and to ensure that the
security, integrity and privacy of the data and personal information you have provided
is not misused. During processing your personal data, we take reasonable measures
to protect this information from loss, misuse, unauthorized access, disclosure,
alteration or destruction.
Although we take reasonable precautions to protect the personal data, no security
system is impenetrable.
We use a range of appropriate technical and organizational measures to protect your
personal information and to help prevent theft, misuse and unauthorized access,
provision, alteration and destruction of information about you. For example, we store
the personal data that you provide on computer systems with limited access and in
controlled environments.
In addition, we ensure that our external datacenter suppliers
offer appropriate security measures. Furthermore, your information is encrypted
during the transmission through the Internet. Moreover, your password is stored
encrypted and can no longer be made readable, which means that no one can be
recovered or made public by anyone, not even by TBCE itself.
If you place an online order on this website and choose to pay online via iDeal, Visa,
MasterCard or Eurocard, you will be asked to enter the card number. The processing
of this transaction is carried out by the certified payment provider Ingenico, which
guarantees a 100% secure transaction. TBCE staff will not see your credit card
number or any other details.
For more questions about the safety of your personal data, please do not hesitate to
contact us at dataprotection@tbce.be.
9. LINKS TO OTHER WEBSITES
The website may contain links to other websites. When you leave the website and
visit another website, other privacy practices may apply and a different privacy policy
may apply and without any control by TBCE and for which we are not responsible.
10. STORAGE
TBCE will not retain your personal data any longer than necessary to provide the
services and support of your product, to carry out transactions you have requested or
for other essential purposes, such as the fulfilment of our legal obligations, settling
potential disputes and complying with our agreements. As these needs may vary, the
actual retention may vary considerably.
This allows us to keep your personal data for a reasonable period after your last
interaction with TBCE to track e.g. your order. When the collected personal data is no
longer required for the purpose for which they were kept, we will safely destroy
and/or remove them.
11. CHILDREN
This website is not intended for or aimed at individuals who have not reached the
legal age of 18. We do not intentionally collect information from such individuals.
They may therefore only use the services of this website in the presence of a parent
or guardian and only with their permission.
If, after receiving a report of a parent or guardian, or after discovery in another way, it
appears that a child under the age of 18 years, has been incorrectly registered on our
website using false information, we will cancel the account of the child and remove
the personal data of the child from our registration.
12. LEGAL REQUIREMENTS
TBCE may disclose your personal information if it is legally required or if TBCE, in
good faith, considers that such disclosure is reasonably necessary to comply with
legal procedures or to respond to any claims.
13. COMPANY TRANSFER
In case of a full or partial merger with a complete or partial acquisition of TBCE by
another company, the purchaser would have access to the information kept by that
entity of TBCE, but also be bound to the same obligations with regard to your
personal data as TBCE.
14. TRANSFER OF DATA (BEYOND HONOUR)
TBCE has introduced appropriate mechanisms to protect personal data when they
are transmitted internationally, for example, by using the standard contractual
clauses as approved by the European Commission. Your protection is therefore
guaranteed.
This websites uses Google Analytics, a web analytics service offered by Google Inc.
(“Google”). Google Analytics uses “cookies” (text files placed on your computer), to
help the website analyze how users use the site. The information generated by the
cookie about your use of the website (including your IP address) will be transmitted
to and stored by Google on servers in the United States. Google uses this
information for the purpose of evaluating your use of the website, compiling reports
on website activity for website operators and providing other services relating to
website activity and Internet usage. Google may also transfer this information to third
parties where required to do so by law, or where such third parties process the
information on Google. Google will not associate your IP address with any other data
held by Google. You can refuse the use of cookies by selecting the appropriate
settings in your browser. Please note, however, that if you do this, you may not be
able to use all the features of this website. By using this website, you consent to the
processing of data by Google in the manner and for the purposes described above.
15. IMPLEMENTATION AND ADJUSTMENTS
This policy has been created on and has been implemented since November 1st,2018.
We reserve the right, at our sole discretion, to change, adjust, add or remove (parts
of) this policy at any time. You should check this page regularly to take note of the
most recent version of this policy, as your continued use of this website after posting
changes to these provisions will signify your acceptance of these changes. However,
we will never retroactively make significant changes to our use of your personal data
without asking your approval.
16. QUESTIONS?
If you have any questions about the use of your personal data or about the security
of this website, please contact us by sending an e-mail to dataprotection@tbce.be.
Unless otherwise stated, TBCE (with registered office at 2018 Antwerp, Koningin
Astridplein 7) is responsible for processing the personal data we collect and to which
this Privacy Statement applies.
In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.
Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.
With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party's privacy policy, or by contacting the third party.
Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the Your Online Choices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
Octave
Koningin Astridplein 7
2018 Antwerpen
Owner contact email: info@tbce.be
Since the installation of third-party Cookies and other tracking systems through the services used within this Application cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, the User is kindly requested to consult the privacy policy for the respective third-party services listed in this document.
Given the objective complexity surrounding the identification of technologies based on Cookies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of Cookies by this Application.
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
The means by which the Personal Data of the User is collected and processed.
The service provided by this Application as described in the relative terms (if available) and on this site/application.
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Small sets of data stored in the User's device.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this Application, if not stated otherwise within this document.
Latest update: September 19, 2019
iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.
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