Cookie Policy of www.octaveantwerp.be

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User's consent.

Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.

Technical Cookies and Cookies serving aggregated statistical purposes

  • Activity strictly necessary for the functioning of the Service

    This Application uses Cookies to save the User's session and to carry out other activities that are strictly necessary for the operation of this Application, for example in relation to the distribution of traffic.

  • Activity regarding the saving of preferences, optimization, and statistics

    This Application uses Cookies to save browsing preferences and to optimize the User's browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by the Owner of the site.

Other types of Cookies or third parties that install Cookies

Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the User or may be managed directly by the Owner - depending on how they are described - without the help of third parties.

If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.

  • Analytics

    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

    Google Analytics (Google Ireland Limited)

    Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    Personal Data collected: Cookies and Usage Data.

    Place of processing: Ireland – Privacy Policy. Privacy Shield participant.

  • Heat mapping and session recording

    Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
    Some of these services may record sessions and make them available for later visual playback.

    Hotjar Heat Maps & Recordings (Hotjar Ltd.)

    Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
    Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

    Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.

    Place of processing: Malta – Privacy Policy – Opt Out.

  • Term & conditions

    A. Terms of Use & legal information
    The present terms of use apply to the websites www.chocolatenation.be and
    www.tbce.be (“the website”). Please read these terms and conditions carefully before
    visiting the website. The use of the website assumes that you agree with the terms of
    use and the privacy policy of The Belgian Chocolation Experience (furthermore
    ‘TBCE’). However, if you are unable to accept these terms of use or the privacy
    policy (see below), we ask you not to use the website.
    TBCE also reserves the right to change the terms of use and/or privacy policy at any
    time. The amended terms of use and/or the modified privacy policy will be published
    on the website. They will automatically be effective 14 days after the date of
    publication on the website. This date will be mentioned at the bottom of the terms of
    use and/or the privacy policy document. Until then, the old terms of use and/or the
    privacy policy document are valid and can be consulted on the website.

    Legal information
    This website has been created for and is managed by:
    TBCE NV
    Koningin Astridplein 7, 2018 Antwerp
    Tel.: +32 3 207 08 08
    E-mail: info@tbce.be
    VAT: BE0830298818

    Intellectual property rights
    The user acknowledges that the website of TBCE contains texts, drawings,
    photographs, films, images, data, databases, software, brands, logos, names, trade
    and domain names, and other elements that are protected by intellectual property
    rights and belong to TBCE or third parties.

    TBCE allows you to view and download the information provided on or through this
    website for personal use. Without prior written agreement of TBCE, it is not permitted
    to store this information offered on or through the website (except to the extent that
    this is necessary to be able to view or download the respective information for
    personal use), reproduce, change, publish, distribute or send, sell or otherwise
    transfer or grant any rights to third parties.

    Internet communication platform
    The website is an Internet communication platform that provides the user with the
    ability to interact. TBCE does not offer any guarantee regarding to the information
    provided and can therefore not be held liable for damage caused by the use of the
    data exchanged and communicated by users or third parties through the website.
    As a user of the website, you undertake to send only relevant information and
    messages to the website. You will hereby respect the general principles of Netiquette
    (i.e. the set of rules of conduct relating to proper use of the Internet). TBCE reserves
    the right at any time and unilaterally to place all or part of the information or the data
    entered by users on the website or not, to refuse or to delete all or part of it, without

    notice or justification. The user acknowledges that submitted information becomes
    public, so that TBCE can make the relevant information available on the website so
    that it can be viewed by others, without the user being notified of it.

    Unauthorized use of the website
    You undertake, inter alia, to: (i) do not unlawfully use the information to which you
    gain access through the website; (ii) not to use the website in such a way that the
    website can be damaged, distorted, or which interrupts or stops the accessibility of
    the website; (iii) not to use the website for sending viruses or for the transmission or
    sending of material with a defamatory, obscene or, threatening character; and (iv) not
    to use the website in a way that would infringe the rights of a natural person, legal
    entity, or association.

    Liability
    TBCE takes all reasonable precautions to ensure that the information provided on the
    website is as accurate as possible. However, mistakes and errors may nevertheless
    occur. TBCE offers the website ‘as is’, without giving any guarantee about the
    information provided on it. The user may not assume that the information provided is
    always correct. If you require certain information, you should contact TBCE directly.
    The information on the website is periodically changed. TBCE reserves the right to
    make improvements and/or changes to the website at any time.
    If direct or indirect advice is given through the website, these are given without any
    form of guarantee and without TBCE being liable for it. You should always consult an
    expert for additional information about any advice that is relevant to your situation.
    TBCE is therefore not responsible for the inaccuracies or shortcomings in the data
    offered through the website. This applies both to the information posted on the
    website by TBCE itself, as well as to the information submitted by users or third
    parties. Damages resulting from the use of incorrect data or deficiencies on the
    website do not entitle to any form of compensation. TBCE is not responsible
    regarding to users or third partiers for possible direct, indirect, incidental, moral or
    material damages, loss or profits or for any damage whatsoever resulting from the
    use or interpretation of information offered on or through the website. For the
    technical realization of the website, the most advanced techniques are used.
    However, TBCE cannnot be held responsible for the (temporary) failure or eventual
    malfunction of the system.
    You understand and agree that the use of the website and of the information and/or
    data you obtain through the use of the website is at your own risk and that you will be
    solely responsible for any damage to your computer system or loss of data as a
    result of downloading data.

    Evidence and applicable law
    The Belgian law applies to the website and the terms of use. Parties accept that the
    electronic communications between them both has legal force of written evidence. In
    case of disputes or disagreements, only the courts of Antwerp are competent, unless
    mandatory legal provisions do not accept this jurisdiction.

    TBCE is also not responsible for websites that are managed by third parties and
    linked from the website. TBCE does not exercise any control over the websites of
    these third parties and assumes no liability regarding to the content of such websites.
    The inclusion of links to these websites does not imply that TBCE approves the
    information that these websites contain, and does not necessarily imply a
    collaboration between TBCE and the owner of the concerning websites. The linked
    websites may follow a privacy and security policy that is different from the policy
    followed by TBCE.

    B. Privacy policy TBCE
    DATAPRIVACY IS VERY IMPORTANT TO TBCE. WE THEREFORE WOULD LIKE
    TO HAVE AN OPEN AND TRANSPARANT COMMUNICATION ABOUT HOW TBCE
    DEALS WITH YOUR PERSONAL DATA. THE PURPOSE OF THIS PRIVACY
    POLICY IS TO INFORM YOU ABOUT THE PERSONAL INFORMATION THAT
    TBCE COLLECTS, WHY WE COLLECT SUCH INFORMATION, HOW WE HANDLE
    THE INFORMATION YOU PROVIDE TO US AND WHAT YOUR RIGHTS ARE.

    1. WHO PROCESSES YOUR DATA?
    The Belgian company, The Belgian Chocolate Experience, with registered office at
    2018, Antwerp, Koningin Astridplein 7, registered in the Register of Legal Entities in
    Antwerp, Department of Antwerpen under company number 0830.298.818, herinafter
    called “TBCE” is the processing administrator and manager under the applicable data
    protection law of the personal data that you submit to us.

    2. WHAT INFORMATION DO WE COLLECT FROM YOU?
    We only collect personal information that you wish to provide to us or that we need in
    order to provide our services to you. The forms on our website always indicate which
    fields are obligatory and which fields are optional to be filled in.
    These are data that you provide directly to us with your permission for a specific
    purpose, including:

    Personal contact information, including all the information that TBCE needs to
    contact you personally (such as your name, home or e-mail address, and telephone
    number). If you have communicated to us your telephone number, you will only be
    contacted by our company by telephone (or by SMS/MMS if you have communicated
    us your mobile phone number) if this is necessary to inform you about the questions
    or orders you have requested;

    Payment information, including to make purchases (such as credit card number,
    expiration date, billing address). Please note that we do not store any payment or
    credit card details. The payment information will only be used in connection with your
    purchase of TBCE products;

    Login data, including information required to create a user account at TBCE (such as
    login ID/e-mail address, user name, password and security question and answer);

    Consumer feedback, including information you share with TBCE about your
    experience with TBCE products and services (such as your comments and
    suggestions, testimonials, and other feedback related to TBCE products);

    Demographic information (your date of birth, age, gender);

    In case of errors in the address, billing or other personal data, TBCE cannot be held
    liable for the inability to fulfill its obligations (e.g. delivery or notification)

    3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
    Most services do not require any form of registration. You can visit our website
    without telling us who you are. However, some services may require registration:

    Orders: To process and ship your orders and to inform you about its status. We use
    this information to process your transaction, to track your purchase, to assist with any
    delivery, returns and other issues related to the purchase of your TBCE products.
    The processing of your personal data for this purpose is necessary for the
    implementation of the agreement we have with you.

    Maintenance of your account: To create and maintain your accounts at TBCE,
    including offering loyalty or reward programs associated with your account. It is our
    legitimate interest to process your personal data for these purposes.

    Consumer service: To better serve you as a consumer, including answers to your
    questions, complaints and general feedback about our products. Our consumer
    service can be offered through various forms of communication, such as e-mail,
    letter, telephone. It is our legitimate interest to process your personal data for these
    purposes.

    Advertising messages: To send advertising messages, only if you have specified to
    receive such messages. It is our legitimate interest to process your personal data for
    these purposes.

    If you prefer in such circumstances not to release the requested personal data, you
    may not be able to access certain parts of the website or we may not be able to
    answer your request.

    TBCE may use your personal information for all or some of the following purposes:

    Direct marketing: Only if you have specified to receive such messages.

    Personalisation: TBCE may combine personal data with data that comes to a more
    complete picture of you as a consumer, with which TBCE can serve you better and
    more personalised (organising competitions, sending newsletters).

    Optimization of the website: TBCE also collects information in log files. This
    information is used for internal purposes, such as traffic and profile analysis, in order
    to further improve the services offered by the website.

    Other specific purposes: We may use your personal data for other specific business
    purposes, such as the daily operation and security of the TBCE websites, to conduct
    audits and to be able to contact you for customer research, if you have given your
    permission.

    4. DO WE SHARE YOUR PERSONAL INFORMATION ?
    Your personal data will not be given, sold or returned to third parties under any
    circumstances. TBCE may appeal to service providers, representatives or
    contractors to provide services on behalf of TBCE, including the provision of the
    TBCE sites and the services available to you (such as delivery). It is possible that
    these third parties may access or have to process your personal data when providing
    these services.

    By means of a written agreement, TBCE requires from such third parties that they
    comply with all relevant data protection legislation and security requirements relating
    to your personal data.
    TBCE therefore only shares data needed to make your products work or to provide
    our services.

    5. DIRECT MARKETING
    As a customer, you can only receive selected promotional e-mails about TBCE if you
    have explicitly agreed to this.If you do not want to receive any more messages from TBCE, you can always:

    unsubscribe by simply clicking the unsubscribe link at the bottom of the mails;
    or by sending an e-mail to dataprotection@tbce.be.
    We will then no longer send you any mailings or newsletters. If at any time you
    decide not to receive any commercial or promotional information regarding to our
    own products or services or with respect to the products or services of our affiliated
    companies or our business partners, you may unsubscribe at any time.

    6. WHAT ARE YOUR RIGHTS
    • The right to information, access and inspection
    You retain the right to request TBCE to inspect and rectify your personal data or to
    limit the processing of your data. In particular, you retain the right to obtain access to
    your personal data and the following information: The processing purposes, the
    relevant categories of personal data, the recipients or categories of recipients to
    whom the personal data are or will be disclosed, in particular recipients in third
    countries or international organisations, if possible, the period during which the
    personal data are expected to be stored, or if that is not possible, the criteria to
    determine this period.
    • The right to correction
    The personal data must be accurate and, if necessary, updated. You therefore retain
    the right to rectify your data.
    • The right to transferability
    You retain the right to obtain your personal data, provided to TBCE, in a structured,
    contemporary and machine-readable form, and you retain the right to transfer these
    data to another processing responsible, if this is technically possible.
    • The right to erasure (“right to oblivion”)
    You retain the right of TBCE, without undue delay, to obtain erasure of your personal
    data and TBCE is obliged to erase personal data without unreasonable delay when
    the personal data is no longer necessary for the purposes for which they have been
    collected (e.g. a placed order).

    • The right to limitation of processing
    You retain the right of TBCE to obtain the limitation of processing when:
    - The accuracy of the personal data is contested by you during a period that enables
    TBCE to verify the accuracy of these personal data;
    - The processing is unlawful and you oppose the erasure of the personal data and,
    instead request a restriction of its use;
    - TBCE no longer needs the personal data for the processing purposes, but you need
    it for the establishment, exercise or substantiation of a legal action.

    • The right to object
    You may oppose the use of personal data for the purposes stated insofar as the data
    processing is not necessary for legally prescribed obligations and for normal
    operations of the company. TBCE will then cease the processing of personal data,
    unless there are compelling legitimate grounds for processing that outweigh your
    interests, rights and freedoms (such as e.g. the execution of an employment
    agreement).

    7. COOKIES
    Certain types of data are collected and stored each time you contact us. For
    example, like many other websites, we use “cookies” and we obtain certain types of
    data when your web browser opens TBCE (which pages are visitied and how
    intensively parts of TBCE are used). This allows us to adapt our website even better
    to your needs. We expressly do not use this information to compile a profile of our
    visitors. TBCE uses cookies to ensure that the website works well and that you can
    enjoy shopping. More information about cookies can be found in our “Cookie Policy”.

    8. SAFETY
    TBCE makes efforts to maintain the appropriate guarantees and to ensure that the
    security, integrity and privacy of the data and personal information you have provided
    is not misused. During processing your personal data, we take reasonable measures
    to protect this information from loss, misuse, unauthorized access, disclosure,
    alteration or destruction.
    Although we take reasonable precautions to protect the personal data, no security
    system is impenetrable.

    We use a range of appropriate technical and organizational measures to protect your
    personal information and to help prevent theft, misuse and unauthorized access,
    provision, alteration and destruction of information about you. For example, we store
    the personal data that you provide on computer systems with limited access and in
    controlled environments.

    In addition, we ensure that our external datacenter suppliers
    offer appropriate security measures. Furthermore, your information is encrypted
    during the transmission through the Internet. Moreover, your password is stored
    encrypted and can no longer be made readable, which means that no one can be
    recovered or made public by anyone, not even by TBCE itself.

    If you place an online order on this website and choose to pay online via iDeal, Visa,
    MasterCard or Eurocard, you will be asked to enter the card number. The processing
    of this transaction is carried out by the certified payment provider Ingenico, which

    guarantees a 100% secure transaction. TBCE staff will not see your credit card
    number or any other details.
    For more questions about the safety of your personal data, please do not hesitate to
    contact us at dataprotection@tbce.be.

    9. LINKS TO OTHER WEBSITES
    The website may contain links to other websites. When you leave the website and
    visit another website, other privacy practices may apply and a different privacy policy
    may apply and without any control by TBCE and for which we are not responsible.

    10. STORAGE
    TBCE will not retain your personal data any longer than necessary to provide the
    services and support of your product, to carry out transactions you have requested or
    for other essential purposes, such as the fulfilment of our legal obligations, settling
    potential disputes and complying with our agreements. As these needs may vary, the
    actual retention may vary considerably.

    This allows us to keep your personal data for a reasonable period after your last
    interaction with TBCE to track e.g. your order. When the collected personal data is no
    longer required for the purpose for which they were kept, we will safely destroy
    and/or remove them.

    11. CHILDREN
    This website is not intended for or aimed at individuals who have not reached the
    legal age of 18. We do not intentionally collect information from such individuals.
    They may therefore only use the services of this website in the presence of a parent
    or guardian and only with their permission.
    If, after receiving a report of a parent or guardian, or after discovery in another way, it
    appears that a child under the age of 18 years, has been incorrectly registered on our
    website using false information, we will cancel the account of the child and remove
    the personal data of the child from our registration.

    12. LEGAL REQUIREMENTS
    TBCE may disclose your personal information if it is legally required or if TBCE, in
    good faith, considers that such disclosure is reasonably necessary to comply with
    legal procedures or to respond to any claims.

    13. COMPANY TRANSFER
    In case of a full or partial merger with a complete or partial acquisition of TBCE by
    another company, the purchaser would have access to the information kept by that
    entity of TBCE, but also be bound to the same obligations with regard to your
    personal data as TBCE.

    14. TRANSFER OF DATA (BEYOND HONOUR)
    TBCE has introduced appropriate mechanisms to protect personal data when they
    are transmitted internationally, for example, by using the standard contractual
    clauses as approved by the European Commission. Your protection is therefore
    guaranteed.

    This websites uses Google Analytics, a web analytics service offered by Google Inc.
    (“Google”). Google Analytics uses “cookies” (text files placed on your computer), to
    help the website analyze how users use the site. The information generated by the
    cookie about your use of the website (including your IP address) will be transmitted
    to and stored by Google on servers in the United States. Google uses this
    information for the purpose of evaluating your use of the website, compiling reports
    on website activity for website operators and providing other services relating to
    website activity and Internet usage. Google may also transfer this information to third
    parties where required to do so by law, or where such third parties process the
    information on Google. Google will not associate your IP address with any other data
    held by Google. You can refuse the use of cookies by selecting the appropriate
    settings in your browser. Please note, however, that if you do this, you may not be
    able to use all the features of this website. By using this website, you consent to the
    processing of data by Google in the manner and for the purposes described above.

    15. IMPLEMENTATION AND ADJUSTMENTS
    This policy has been created on and has been implemented since November 1st,2018.
    We reserve the right, at our sole discretion, to change, adjust, add or remove (parts
    of) this policy at any time. You should check this page regularly to take note of the
    most recent version of this policy, as your continued use of this website after posting
    changes to these provisions will signify your acceptance of these changes. However,
    we will never retroactively make significant changes to our use of your personal data
    without asking your approval.

    16. QUESTIONS?
    If you have any questions about the use of your personal data or about the security
    of this website, please contact us by sending an e-mail to dataprotection@tbce.be.
    Unless otherwise stated, TBCE (with registered office at 2018 Antwerp, Koningin
    Astridplein 7) is responsible for processing the personal data we collect and to which
    this Privacy Statement applies.

How to provide or withdraw consent to the installation of Cookies

In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.
Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party's privacy policy, or by contacting the third party.

Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the Your Online Choices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

Owner and Data Controller

Octave
Koningin Astridplein 7
2018 Antwerpen

Owner contact email: info@tbce.be

Since the installation of third-party Cookies and other tracking systems through the services used within this Application cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, the User is kindly requested to consult the privacy policy for the respective third-party services listed in this document.

Given the objective complexity surrounding the identification of technologies based on Cookies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of Cookies by this Application.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User's device.


Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Application, if not stated otherwise within this document.

Latest update: September 19, 2019

iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.

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