Privacy Policy of Close

Close collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Advertising

      • Google AdSense

        Personal Data: Tracker; Usage Data

    • Analytics

      • Google Analytics, Amplitude and Hotjar Form Analysis & Conversion Funnels

        Personal Data: Tracker; Usage Data

    • Communication

      • Slack

    • Connecting Data

      • Zapier

        Personal Data: Data communicated while using the service

    • Contacting the User

      • Contact form

        Personal Data: company name; email address; first name; last name; number of employees; phone number; website

      • ConvertFlow

    • Content performance and features testing (A/B testing)

      • VWO

    • Displaying content from external platforms

      • Google Maps widget

        Personal Data: Tracker; Usage Data

    • Handling payments

      • Stripe

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Handling productivity related activity

      • Google Workspace

        Personal Data: Data communicated while using the service

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Tracker; Usage Data; various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS) and Heroku

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Rollbar

        Personal Data: various types of Data as specified in the privacy policy of the service

      • New Relic

        Personal Data: Tracker; Usage Data; various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Twitter Tweet button and social widgets

        Personal Data: Tracker; Usage Data

    • Location-based interactions

      • Geolocation

        Personal Data: geographic position

      • MaxMind

    • Managing contacts and sending messages

      • Twilio

        Personal Data: phone number

      • Mailgun

        Personal Data: email address

      • Customer.io

        Personal Data: email address; Tracker; Usage Data

      • Appcues

        Personal Data: Data communicated while using the service

    • Managing support and contact requests

      • Help Scout

        Personal Data: Data communicated while using the service; various types of Data as specified in the privacy policy of the service

    • Managing web conferencing and online telephony

      • Livestorm

        Personal Data: Data communicated while using the service

    • Marketing

      • Dreamdata IO, PartnerStack, Capterra and G2 Crowd

    • Remarketing and behavioral targeting

      • LinkedIn Website Retargeting, Facebook Remarketing and Twitter Remarketing

        Personal Data: Tracker; Usage Data

    • Tag Management

      • Segment

        Personal Data: Tracker; Usage Data

Further information about Personal Data

    • How we use Google APIs and data

      Close's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

      Google APIs are leveraged to allow users to:

      - Send emails
      - Schedule calendar events
      - Identify emails and events related to sales activities and display them within the app
      - Display emails and events which match sales leads in our system on the lead for everyone to view (who have a Close account)

    • Sift Science

      We use the personal information we collect in connection with providing you our services to detect and prevent fraudulent activity. We share this information with Sift, a third-party service provider to assist us with this effort. To learn more about Sift, please see their Service Privacy Notice.

    • Vitally

      Customer success platform and analytics

Contact information

    • Owner and Data Controller

      Elastic Inc
      PO Box 1145
      Jackson, WY 83001
      USA

      Owner contact email: dpo@close.com