Privacy Policy of Top Echelon Software LLC

Top Echelon Software LLC collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Access to third-party accounts

      • Google Gmail API, Google Calendar API and Google Users API

    • Analytics

      • Google Analytics

        Personal Data: Cookies; Usage Data

      • Gainsight PX

    • Contacting the User

      • Contact form

        Personal Data: email address; first name; last name

      • Mailing list or newsletter

        Personal Data: email address

    • Displaying content from external platforms

      • Vimeo video

        Personal Data: Cookies; Usage Data

    • Handling payments

      • Stripe

        Personal Data: various types of Data as specified in the privacy policy of the service

      • CardConnect and Avalara

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS)

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Skylight

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with live chat platforms

      • LiveChat Widget

        Personal Data: Cookies; Data communicated while using the service; Usage Data

    • Managing contacts and sending messages

      • Twilio

        Personal Data: phone number

      • Sendgrid

        Personal Data: email address

    • Managing landing and invitation pages

      • Unbounce

        Personal Data: Cookies; email address; Usage Data

    • Managing support and contact requests

      • LiveAgent

    • Marketing

      • FoxHire

    • Registration and authentication

      • Google OAuth and Linkedin OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Tag Management

      • Google Tag Manager

        Personal Data: Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Cookies; various types of Data as specified in the privacy policy of the service

    • User database management

      • ActiveCampaign

        Personal Data: Cookies; email address; various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Top Echelon Software Accounts

      Top Echelon Software LLC gathers information from our Users that is necessary to perform the selected business tasks that we are obliged to perform on behalf of our Users pursuant to our Service Level Agreement with the User at the time the User registers an account with us. Personal information required for account registration includes first and last name, company name, email address, phone number, location, and password.

    • Data Controlled by Users of our Software

      Top Echelon Software LLC has no direct relationship with people whose personal data it processes on behalf of our clients. Individuals interacting with Top Echelon Software LLC clients can contact the client directly to correct, amend, and delete inaccurate data provided to the client. The client is responsible for complying with the individual’s request. Additionally, if you would no longer like to be contacted by a particular client of ours, please contact them directly to resolve your concern.

    • Your Responsibility

      Ultimately, you are responsible for protecting your own privacy online. We endeavor to provide you with the tools necessary to successfully use our service and to protect your privacy. You are solely responsible for maintaining the secrecy of your passwords and your user account information. Please exercise care and caution whenever you are online.

    • Push notifications

      Top Echelon Software LLC may send push notifications to the User to achieve the purposes outlined in this privacy policy.

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for Top Echelon Software LLC, some or all of the apps on the particular device.
      Users must be aware that disabling push notifications may negatively affect the utility of Top Echelon Software LLC.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Top Echelon Software LLC depends on the payment system used.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use Top Echelon Software LLC only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use Top Echelon Software LLC.

Contact information

    • Owner and Data Controller

      Top Echelon Software LLC
      4883 Dressler Rd NW
      Suite 100
      Canton, OH 44718

      Owner contact email: security@topechelon.com