Privacy Policy of caribbeanwarehouse.co.uk

This Website collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Advertising

      • Google AdSense

        Personal Data: Cookies and Usage Data

    • Analytics

      • Google Analytics with anonymized IP, Google AdWords conversion tracking and Google Analytics

        Personal Data: Cookies and Usage Data

    • Contacting the User

      • Phone contact

        Personal Data: phone number

      • Mailing list or newsletter

        Personal Data: email address, first name, last name and Usage Data

    • Content performance and features testing (A/B testing)

      • Google Website Optimizer

        Personal Data: Cookies and Usage Data

    • Displaying content from external platforms

      • Typekit

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Cloudinary and DigitalOcean

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Bugsnag and Uptime Robot

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Managing contacts and sending messages

      • SparkPost

        Personal Data: email address and various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • Facebook Remarketing, AdWords Remarketing and Remarketing through Google Analytics for Display Advertising

        Personal Data: Cookies and Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Cookies and Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Cookies and various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Chatra

      Roger Wilco LLC (“Chatra”, “our”, “us” or “we”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users using Chatra software applications, application programming interfaces, Chatra Webhooks, communication services, networks, and websites, including, but not limited to chatra.io and app.chatra.io (the “Site”).
      This Privacy Policy applies only to information that you provide to us through the Site. This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the chatra.io. You are advised to consult this policy regularly for any changes. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Chatra Terms of Service, accessible at https://chatra.io/terms-of-service/.
      As used in this policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.
      In addition to this Privacy Policy, we have a separate Data Processing Amendment that contains further information for customers and service providers.
      We use the term “customers” for individuals and businesses who have signed up for a Chatra account, and handle information received from them under the terms of the Chatra Data Processing Amendment.
      “End users” refers to individuals using goods and services provided by Chatra customers. For example, individuals who use Chatra when seeking assistance for a particular product or service via live chat are likely to be end users.
      “End user data” (which describes data about end users of Chatra customers) includes but is not limited to first names, last names, phone numbers and email addresses. It’s only used by us to identify you to Chatra customers so they can provide you with customer service, ensuring that they’re able to help you in the way(s) you require.
      For more information on how we process data on behalf of Chatra customers, please see our Data Processing Amendment.

      Information Collection and Use
      Our primary goals in collecting information are to provide and improve our Site, services, features and content, to administer your use of the Site (together, the “Service”) and to enable users to enjoy and easily navigate the Service.
      Personally Identifiable Information
      In the course of using the Service, we may ask you to provide us with, or grant us access to, or permission to obtain, certain personally identifiable information that can be used to contact or identify you; personally identifiable information may include, but is not limited to, your name, company name, email address, postal address, phone number, profile photo, and credit card number and other billing information (“Personal Information”).
      We also collect the other information that you provide as part of registration and personalization of your Account (e.g., without limitation, zip code (on its own) history of purchases you make via the Site and individual preferences) (“Non-Identifying Information”).
      We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the Service, complete your transactions, and administer your inquiries.
      Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Chatra Users (defined below) to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how our Site and Service are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.
      We may also use your Personal Information to contact you with chatra newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. (See “Changing or Deleting Information,” below.)
      Log Data
      When you visit the Site, whether as a Member or a non-registered user just browsing (any of these, a “chatra User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site and the Service and for the Site’s technical administration, to increase our Site’s functionality and user-friendliness, and to better tailor it to our visitors’ needs We also use this information to verify that visitors to the Site meet the criteria required to process their requests. We do not treat Log Data (besides IP) as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.
      Cookies
      Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your login information and preferences for future logins to the Site. Second, we utilize session ID cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by Chatra Users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and Service and then close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Service.
      To ensure the functionality of our chat software and to allow the identification of users when they return to our Site, we save user identification token and other information to the local storage and/or cookie in your browser.
      This includes, but is not limited to, the persisted state, machine state, session ID as well as chat statistics, an individual user ID, the name of the user, the email-address and the number of visits. These tokens are stored locally and are not shared with third parties. By default this information is stored indefinitely.
      These cookies/local storage entries have key-value storage names that differ from session to session.

      List of cookies
      Website Namechatra.io, app.chatra.io. Cookie Google Analytics (_ga). Purpose Collects information about how visitors use our sites. Storage Duration 2 years.

      Website Name chatra.io, app.chatra.io. Cookie Google Analytics (_gat). Purpose Collects information about how visitors use our sites. Storage Duration 1 min.

      Website Name chatra.io, app.chatra.io. Cookie Google Analytics (_gid). Purpose Collects information about how visitors use our sites. Storage Duration 24 hours.

      Website Name chatra.io, app.chatra.io. Cookie Google Analytics (_utma). Purpose Determines unique visitors and page views Storage Duration 2 years.

      Website Name chatra.io, app.chatra.io. Cookie Google Analytics (_utmb). Purpose Establishes and continues a user session. Storage Duration 30 mins.

      Website Name chatra.io, app.chatra.io. Cookie Google Analytics (_utmz). Purpose Stores the type of referral used by the visitor. Storage Duration 6 months.

      Website Name chatra.io, app.chatra.io, chat.chatra.io Cookie chatra*. Purpose Ensures the functionality of our chat software.

      Website Name chatra.io Cookie Disqus (__jid). Purpose Authentication for commenting. Storage Duration 2 years.

      Website Name chatra.io Cookie Disqus (event.gif). Purpose Authentication for commenting. Storage Duration 2 years.

      Website Name chatra.io Cookie Facebook (tr). Purpose Advertising pixel for prospecting and retargeting Storage Duration180 days.

      Website Name chatra.io Cookie partnerld. Purpose Determines the ID of Chatra referring partner (if any) Storage Duration30 days.

      Website Name Chatra.io, app.chatra.io, chat.chatra.io Cookie galaxy-sticky Purpose Load balancer cookie that connects you to a correct chatra server Storage Duration Till the browser is closed.

      End-user cookies
      To ensure the functionality of our chat software and to allow the identification of end-users when they return to our Site, we save user identification token and other information to the local storage and/or cookie in your end-user browser.
      This includes, but is not limited to the persisted state, machine state, session ID as well as chat statistics, an individual user ID, the name of the user, the email-address and the number of visits. These tokens are stored locally and are not shared with third parties. By default this information is stored indefinitely.
      These cookies/local storage entries have key-value storage names that differ from session to session.

      Web Beacons
      We also use “web beacons”, “pixel tags”, “clear GIFs” or similar means (individually or collectively “Web Beacons”) on our Site. A Web Beacon is an electronic image, often a single pixel, embedded on web pages. Web Beacons are ordinarily not visible to users. Web Beacons allow us to count the number of users who have visited certain pages of the Site, to deliver branded services and to generate statistics about how our Site is used.

      Phishing
      Identity theft and the practice currently known as “phishing” are of great concern to Chatra. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your login information, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.

      Information Sharing & Disclosure
      Your logo on the Site
      Subject to your approval, we may also feature your company logo, company name and testimonial on the homepage or any other pages of the Site.

      Aggregate Information & Non-Identifying Information
      We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

      Service Providers
      We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site-related services (e.g., without limitation, maintenance services, database management, payment processing, product production, shipment services, web analytics and improvement of the Site’s features) or to assist us in analysing how our Site and Service are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. For more information check our Data Processing Amendment.

      Compliance with Laws & Law Enforcement
      Chatra cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Chatra or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

      Business Transfers
      Chatra may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

      Changing or Deleting Your Information
      All Members may review, update or correct the Personal Information in their account by contacting us or via the account section of the Site. If you would like us to delete your Account in our system, please contact us at support@chatra.io with a request that we delete your Personal Information from our database. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.

      Security
      Chatra is very concerned with safeguarding your information. The security of your personal information is important to us. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. When you enter sensitive information (such as credit card number or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). In some cases, we also encrypt sensitive information where it is stored on our systems. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

      International Transfer
      Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you choose to provide information to us, Chatra transfers Personal Information to the United States or European Union and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

      Users outside of the U.S.
      Important Information for Users Outside of the U.S. – Transfer of Data
      WE PRIMARILY STORE DATA ABOUT YOU, INCLUDING PRIVATE INFORMATION, ON SERVERS LOCATED AND OPERATED WITHIN THE UNITED STATES OR EUROPEAN UNION. IF YOU RESIDE OUTSIDE OF THE UNITED STATES, IN ORDER TO PROVIDE AND OPERATE THE SERVICES, WE MAY SEND AND STORE YOUR PRIVATE INFORMATION (ALSO COMMONLY REFERRED TO AS PERSONAL DATA) OUTSIDE OF THE COUNTRY WHERE YOU RESIDE OR ARE LOCATED, TO THE UNITED STATES OR EUROPEAN UNION. THEREFORE, OUR COLLECTION AND USE OF YOUR PRIVATE INFORMATION IS SUBJECT TO THE UNITED STATES' LAWS RELATED TO PRIVACY AND USE OF PERSONAL DATA AND INFORMATION. THESE LAWS, INCLUDING WHAT IS DETERMINED TO BE "PERSONAL DATA AND/OR INFORMATION," ARE DIFFERENT AND MAY BE LESS PROTECTIVE THAN THOSE APPLICABLE TO YOU IN YOUR COUNTRY OF RESIDENCE. BY ACCEPTING THE TERMS OF THIS PRIVACY POLICY, YOU ACKNOWLEDGE, AGREE AND CONSENT TO (1) THE TRANSFER TO AND PROCESSING OF PRIVATE INFORMATION ON SERVERS LOCATED OUTSIDE OF THE COUNTRY WHERE YOU RESIDE, (2) OUR COLLECTION AND USE OF YOUR PRIVATE INFORMATION AS DESCRIBED HEREIN AND IN ACCORDANCE WITH THE LAWS OF THE UNITED STATES THAT MAY BE DIFFERENT AND MAY BE LESS PROTECTIVE THAN THOSE IN YOUR COUNTRY AND (3) THAT YOU ARE TAKING A RISK BY USING THE SERVICES. IF YOUR PERSONAL INFORMATION IS TRANSFERRED FROM THE EUROPEAN ECONOMIC AREA TO CHATRA, PLEASE SEE THE PROCESSING AND USE OF EU RESIDENTS DATA SECTION BELOW.

      Processing and use of EU residents data
      We store and process personal information of European Union Residents (both customers and end-users) in accordance with GDPR regulation. Personal information is stored and processed by Chatra on servers located within European Union (Germany). See section “service providers” to learn about sub-contractors we use to process your data.

      Enforcement
      Chatra is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). We may be required to disclose personal data to public authorities and law enforcement agencies in response to lawful request by public authorities, including to meet national security and law enforcement requirements.

      Do not track signals
      You may have implemented a "do not track" signal through your browser. As there currently is no fixed standard for do not track signals, we currently do not respond to do not track signals from your web browser.

      Links to Other Sites
      Our Site contains links to other websites. If you choose to click on a third party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

      Our Policy Toward Children
      This Site is not directed to persons under 18. We do not knowingly collect personally identifiable information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at support@chatra.io. If we become aware that a child under 16 has provided us with Personal Information, we will delete such information from our files.

      If you have any questions about these Terms, please contact Chatra at:

      Roger Wilco LLC,
      Millen, White, Zelano & Branigan, Jeff Cohen
      2200 Clarendon Blvd., Suite 1400A
      Arlington, VA 22201
      1-703-243-1443
      info@chatra.io

    • Pure360

      Pure360 Privacy Policy
      1. Introduction

      This Privacy Policy explains the way in which any personal information that we collect from you, or that you provide to us, will be processed by us when you visit our website at www.pure360.com (“Site”).

      The Site is operated by Pure360 (also referred to below as “we”, “us” or “our”). For further details about us, see the section Company details at the end of this Privacy Policy.

      We endeavour to take all due care to protect your personal information, in accordance with the applicable Data Protection legislation from time to time.

      For the purposes of Data Protection legislation, Pure360 is the data controller in respect of the personal information that we collect through the Website.
      2. Information we may collect from you when you visit the Site

      The personal information we collect when you visit the Site (“Information”) includes:

      your name, address, e-mail address and telephone number(s), and the company or other entity on whose behalf you are acting;
      records of emails and other correspondence (including any further information we may request from you) when you contact us to request information, report a problem, or provide feedback on our products and services;
      standard information automatically collected by our web server including your IP address, browser type, and operating system;
      details of your visits to our site, including access time.

      If you contact us to enquire about a job vacancy, we will collect details relevant to your enquiry and any subsequent application you may make, which will include your name, address, e-mail address and telephone number(s), CV and work experience, and (in certain cases) your personal circumstances. We will provide you with further details at the time.
      3. How we use your information

      We will only use the Information we collect as follows:

      to provide you with the information about our products and services that you request;
      for internal record keeping, billing, accounting and market research purposes;
      to respond to any queries, complaints or requests for further information;
      to improve the content of the Site;
      to customise the content and/or layout of the Site; and
      to provide you with marketing information about other products and services we supply that may be of interest to you.

      If you contact us to enquire about a job vacancy, we will only use your Information for that purpose.
      4. On what basis do we use your information?

      We will process the Information that you provide, or we collect from you, on the basis that it is necessary for our legitimate interests in promoting and marketing our products and services, and for the other purposes mentioned in paragraph 3 above, or (as appropriate) for providing you with information about job vacancies.

      Your Information will not be used for any other purpose, or disclosed to any third party, unless we are required to do so by law, or as mentioned in the next paragraph.

      For details about how we process our customers’ data when they use our products and services to our clients, please see our Licence Agreement, the standard form of which can be found on the Site.
      5. Who do we share your Information with?

      We may disclose your Information if we need to do so in order to comply with any legal or regulatory obligation or request, or where we have a legitimate interest in doing so, such as in order to enforce or apply a contract with you (or the organisation you represent), to investigate potential breaches, or to protect the rights, property or safety of Pure360 or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

      If another company acquires us or all or substantially all of our assets, that company will possess the same information and will assume the rights and obligations with respect to that information.

      Except as set out above, we will never sell, distribute or disclose any of your Information (except anonymous aggregate data) with any third party without your express consent.

      In order to provide some of our services, we may use the input of third party providers situated in countries outside Europe (such as the USA) that do not always have the same standards of Data Protection laws as the UK. However, we will ensure that contractual or other safeguards are in place to ensure that your information is adequately protected, and that enforceable rights and effective legal remedies are available for data subjects.
      6. How long do we keep personal information for?

      If you contact us with an enquiry but you do not (or the organisation you represent does not) enter into a contract with us, we will normally delete your personal data after [6 months]. If you order (or the organisation you represent orders) any of our products or services, we normally retain contract information (including related personal data) for 6 years after the end of the relevant contract, in case issues arise during or after the termination of the contract.

      If you contact us about a job vacancy, we will normally delete your personal data after 12 months, unless you become an employee of ours.
      7. Your rights as a data subject

      As a data subject you have certain legal rights including:

      the right to access the personal data held about you;
      the right to ask us not to process your personal data for marketing purposes;
      the right to withdraw at any time any consent you have given to receive marketing material from us;
      the right to ask us to rectify inaccurate personal data about you;
      the right to ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed, or no longer required;
      the right to ask for the erasure of personal data concerning yourself where processing is no longer necessary, or the legitimate interests we have in processing your personal data are overridden by your interests, rights and freedoms as the data subject; and
      the right to make a complaint about to the supervisory authority (the Information Commissioner’s Office).

      8. Internet security

      We follow generally accepted industry standards to protect your Information from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot take responsibility for any unauthorised access or loss of personal information that is beyond our control.

      Please remember that other methods of Internet communication, such as emails and messages sent via a website, are not secure unless they are encrypted. We take no responsibility for any unauthorised access or loss of personal information that is beyond our control.
      9. Changes to this Privacy Policy and future developments

      We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our use of information about you and will be located on this page. If we make material changes to this Privacy Policy then where appropriate we will notify you by email or by posting a notice on the Site prior to the effective date of the changes.
      10. How to Contact Us

      If you have any questions, comments or requests about the Site generally, please contact us by email to support@pure360.com.

      If you any questions, comments or requests regarding our use of your personal information, or wish to delete your personal information, please contact us by email to support@pure360.com or write to us at the following address: The Data Protection Manager, Pure360, Unit A-E, Level 3 South, New England House, Brighton, East Sussex, BN1 4GH, England
      11. Company details

      We are Purepromoter Limited, trading as Pure360, registered in England and Wales with company number 4266410. Our registered office is at Unit A-E, Level 3 South, New England House, Brighton, East Sussex, BN1 4GH, England.

    • Feefo

      Privacy Policy

      Feefo privacy policy relating to Feefo Holdings Ltd.
      1.Introduction

      1.1 This Privacy Policy explains how we use information that you provide to us. In this Privacy Policy “use” means collecting, storing or organising information or doing anything else to it that would be considered “Processing” under the Act.

      1.2 In this “Privacy Policy” (“Privacy Policy”) “we” or “us” means Feefo Holdings Ltd (No. 7191962) a company incorporated in England and Wales and having its registered office at Feefo Holdings Ltd, Feefo Barn, Heath Farm, Heath Road East, Petersfield, Hampshire, GU31 4HT, Company No. 07191962 and “you” means you and includes any other person you represent and on whose behalf you provide information to us.

      1.3 We collect information on behalf of organisations who provide products and/or services to the public (“Suppliers”). We do this so that Suppliers can improve the way that they provide products and/or services in the future and so that other customers are better informed before making a purchase.

      1.4 Information that you give us about a Supplier, including your opinion about products and/or services you have purchased from a Supplier, is called“Feedback”. We publish Feedback on our “Website” (“Website“).

      1.5 Personal information about you, including any information which identifies you as an individual or from which you can be identified by a third party is referred to as “Personal Information”.

      1.6 The protection of your personal information is very important to us. We are registered under the Data Protection Act 1998 (“Act”). No. 29604672 and we will always comply with the Act. The Act includes any amendments to or replacement of the Data Protection Act 1998.
      2. Personal Information

      2.1 We will not publish any Personal Information on the Website without your previous written consent.

      2.2 We may provide your Personal Information to any Supplier that you have given Feedback on.

      2.3 We may also give Personal Information about you to any person who buys the business of Feefo as a going concern (“Buyer”). A Buyer may use any Personal Information in the same way that we may use Personal Information, but will also be bound by the Privacy Policy in the same way that we are.
      3. Storage and Security

      3.1 We will keep all Personal Information about you secure. We will not provide any Personal Information to any other person except as permitted under this Privacy Policy or as agreed by you in writing.

      3.2 We will destroy any personal Information about you 12 months from when you provide that Personal Information to us or from the last time that you give Feedback or login to the Website.
      4. Access to Personal Information

      4.1 You have the right to a copy of the Personal Information we hold about you. If any of this Personal Information is incorrect, we will amend it.

      4.2 If you would like a copy of your Personal Information you must complete an “Access Request” by emailing accessrequest@feefo.com including your email address. You may also send an Access Request by post to the address above.
      5. Cookies

      5.1 When you visit the Website you may be asked to download a cookie (“Cookie”). Cookies allow us to track the way that visitors use our Website.

      5.2 We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

      5.3 When you submit data through a form such as feedback requests, those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence or to provide you with accurate results after you change pages.

      5.4 In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

      5.5 In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

      5.6 This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

      5.7 Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

      5.8 From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

      5.9 As we are a software as a service company it’s important for us to understand statistics about how many of the visitors to our site actually convert and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

      5.10 In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

      5.11 We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, LinkedIn, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

      5.12 You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

      5.13 If there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods. Email: support@feefo.com Phone: 0203 362 4209
      6. Feedback

      6.1 We may publish Feedback on the Website for two years after we receive it from you.

      6.2 Feedback will not include any Personal Information. Only us and the Supplier that the Feedback relates to will know that you are the author of the Feedback.

      6.3 After Feedback has been published on the Website we will remove it, or amend it, following a request by you (email amendfeedback@feefo.com).
      7. People Aged Under 16

      7.1 Children (anyone aged under 16) may use the Website and provide Feedback and Personal Information to us. However, if you are under 16, your parent or guardian must be aware that you are using the Website and agree to that use.
      8. Changes to the Privacy Policy

      8.1 When we write to you we will use the most recent email address that you have provided to us (“Email Address“). You can change your Email Address at any time by emailing amendemail@feefo.com with the necessary details

      8.2 You agree that any email that is sent to your Email Address will be deemed to have been received 24 hours after we have sent it.

      8.3 We may change this Privacy Policy at any time by giving you at least 14 days notice in writing. You agree that this notice may be sent by email.
      9. General

      9.1 In this Privacy Policy a “person” includes a firm, company, unincorporated association or any other legal entity.

      9.2 This Privacy Policy is governed by and construed in all respects in accordance with English law and we submit to the exclusive jurisdiction of the English Courts.

      9.3 A person who is not a party to this Privacy Policy has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce, or to enjoy the benefit of any term of it but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

      9.4 This Agreement is personal as between the parties and can only be assigned with the prior written consent of the other.

    • Infinity

      OUR PRIVACY POLICY

      Infinity Tracking Limited (“Infinity”) is committed to protecting your personal data. This privacy policy will inform you how we look after your personal data we collect from you when you visit our website (regardless of where you visit it from), or that you provide to us and will tell you about your privacy rights and how the law protects you. By visiting our website, you are accepting and consenting to the practices described in this policy.

      PURPOSE OF THIS PRIVACY POLICY

      This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, contact us, purchase a product or service or any other interaction etc.

      This website is not intended for children and we do not knowingly collect data relating to children.
      It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements any such other notices and is not intended to override them.

      Infinity is the data controller of the personal information that we hold about you. Infinity complies with the requirements of the law and is registered with the Information Commissioner's Office.

      If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

      Full name of legal entity: Infinity Tracking Limited
      Name or title of person to contact: Data Protection Officer
      Email address: legal@infinity.co
      Telephone number: 0808 2502 999
      Postal address: London Court, 39 London Road, Reigate, Surrey, RH2 9AQ

      You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

      Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data) (this includes information relating to your name, email address, or other identifiers relating to you such as cookies).

      This policy explains how we collect, use and store the personal information you provide to us when you use our service or website. We will only use personal in accordance with the content of this policy, as amended from time to time.

      WHAT WE COLLECT

      We will collect and process the following data about you:

      Information you give us:

      This is information about you that you give us when you create an account, complete forms on our website or correspond with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our services and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial or credit card information etc.

      Information we collect about you:

      We automatically collect certain information when you use our website and services. In order to manage the service Infinity stores, maintains and processes information relating to your service and account, including:

      Retaining information about your contract and other information relating to your account;
      Call activity information including: call duration, inbound caller line identification (i.e. the phone number calling you), call forwarding information,
      call data/time and duration, and other information required to generate calling reports for your records and our billing purposes;
      Recording calls and retaining the call recording unless you request us to disable call recording; and,
      We also record information when you use our website relating to:
      Technical information: including the Internet protocol (IP) address used to connect your computer to the Internet, your login information and browser
      type and version;
      Information about your visit: including account activity, clickstream to, through and from our site (including date and time) and login information;
      Identity Data includes first name, last name, username or similar identifier, title;
      Contact Data includes billing address, email address and telephone numbers;
      Financial Data includes bank account and payment card details;
      Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey
      responses;
      Usage Data includes information about how you use our website, products and services;
      Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication
      preferences.


      HOW IS YOUR PERSONAL DATA COLLECTED?

      We use different methods to collect data from and about you including through:
      Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

      Apply for our products or services;
      Create an account on our website;
      Subscribe to our service or publications;
      Request marketing to be sent to you;
      Enter a competition, promotion or survey; or o give us some feedback.

      Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.

      Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

      Technical Data from the following parties: analytics providers such as Google based outside the EU; advertising networks; and search information providers.
      Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
      Identity and Contact Data from data brokers or aggregators.
      Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

      WHAT WE DO WITH THE INFORMATION WE GATHER

      We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

      Information you give to us - we will use this information:

      Where we need to perform the contract we are about to enter into or have entered into with you and to provide you with the information and services that you request from us;
      To respond to an inquiry or support matter initiated by you;
      Depending on your marketing preferences, we may provide you with information about other services we offer that are similar to those
      that you have already purchased or enquired about;
      To notify you (in accordance with your marketing preferences) about notifications, updates or changes to your service or account; or o to ensure that content from our site is presented in the most effective manner for you and for your computer.
      Information we collect. We will use this information:
      To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey
      purposes;
      To improve our site to ensure that content is presented in the most effective manner for you and for your computer; o to allow you to participate in interactive features of our service, when you choose to do so; or
      As part of our efforts to keep our site safe and secure.

      PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

      We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

      Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

      Purpose/Activity: To register you as a new customer
      Type of data: (a) Identity (b) Contact
      Lawful basis for processing including basis of legitimate interest: Performance of a contract with you

      Purpose/Activity: To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us
      Type of data: (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications
      Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)

      Purpose/Activity: To register you as a new customer
      Type of data: (a) Identity (b) Contact
      Lawful basis for processing including basis of legitimate interest: Performance of a contract with you

      Purpose/Activity: To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey
      Type of data: (a) Identity (b) Contact (c) Profile (d) Marketing and Communications
      Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

      Purpose/Activity: To enable you to partake in a prize draw, competition or complete a survey
      Type of data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications
      Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

      Purpose/Activity: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
      Type of data: (a) Identity (b) Contact (c) Technical
      Lawful basis for processing including basis of legitimate interest: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation

      Purpose/Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
      Type of data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical
      Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

      Purpose/Activity: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
      Type of data: (a) Technical (b) Usage
      Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

      Purpose/Activity: TTo make suggestions and recommendations to you about goods or services that may be of interest to you
      Type of data: (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile
      Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business)


      MARKETING

      We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

      Promotional Offers From Us

      We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

      You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

      Third-Party Marketing

      We will get your express opt-in consent before we share your personal data with any company outside the Infinity group of companies for marketing purposes.

      Opting Out

      You can ask us or third parties to stop sending you marketing messages at any time by Contacting us at any time.
      Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

      HOW WE USE COOKIES

      Our website uses cookies to distinguish you from other users of our website and to improve your experience on the website. In this section of the policy you will find out what cookies are, how we use them and how you can switch them off.
      However, for the best experience on our website, we would recommend that you enable cookies in your web browser as disabling our cookies may mean that not all the functions on the website can work properly.

      What is a cookie?

      A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. By continuing to browse this site, you are agreeing to our use of cookies.

      What cookies do we use?

      We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

      How to control or delete cookies

      You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, for the best experience on our website, we would recommend that you enable cookies in your web browser as disabling our cookies may mean that not all the functions on the website can work properly.

      DISCLOSURE OF YOUR INFORMATION

      We may have to share your personal data if one of these situations occur:

      If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to comply with our regulatory obligations. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

      In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

      If Infinity or a substantial part of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

      We require all third parties to respect the security of your personal data

      INTERNATIONAL TRANSFERS

      We share your personal data within the Infinity group. This will involve transferring your data outside the European Economic Area (EEA).

      Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA. and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

      Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.



      SECURITY

      We are committed to ensuring that your information is secure. To prevent your personal data from being accidentally lost, used or accessed in unauthorised way, altered or disclosed, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will also notify you and any applicable regulator of a breach where we are legally required to do so.

      DATA RETENTION

      We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
      To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

      LINKS TO OTHER WEBSITES

      Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

      CHANGES TO PRIVACY POLICY

      This version was last updated on May 1st, 2018 and historic versions can be obtained by contacting us.
      We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
      If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
      Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

      YOUR LEGAL RIGHTS

      Under certain circumstances, you will have rights under data protection laws in relation to your personal data.

      For example, you have rights to:

      Request access to your personal data;
      Request correction of your personal data;
      Request erasure of your personal data;
      Object to processing of your personal data;
      Request restriction of processing your personal data;
      Request transfer of your personal data; and
      Withdraw consent

      If you wish to exercise any of the rights, please contact us at London Court, 39 London Road, Reigate, Surrey, RH2 9AQ, UK or legal@infinity.co

      If you would like a copy of the information held please write to us at the above address.

      If you also believe that any information we are holding is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    • ResponseiQ

      The https://responseiq.com/ website (the “Website”) is operated by Response IQ Ltd, company registration number 09951115 and the registered office of which is at Rocketspace, 40 Islington High St, London, United Kingdom, N1 8XB (“We”, “Us” or “ResponseIQ”).

      We take your privacy very seriously and we ask that you read this Privacy Policy carefully as it contains important information on:

      the personal information we collect about you,
      what we do with your information, and
      who your information might be shared with.

      Who we are

      ResponseIQ are a “data controller” for the purposes of the General Data Protection Regulation EU 2016/679 (the “GDPR”), (i.e. we are responsible for, and control the processing of, your personal information).
      What information we collect?

      Personal information provided by you

      We may collect personal information about you (such as your name, address, telephone number, payment card details etc.) when you use our Website, register with us or purchase services from us. We may also collect personal information when you contact us, send us feedback or post material to the Website.

      We may also collect information that your browser sends us whenever you visit our Website. This data may include information such as your computer’s IP address, browser type, browser version, the pages of our Website that you visit and other statistics relating to your use of the Website. This information may be collected in conjunction with third party services such as Google Analytics.

      Personal information provided by third parties

      The nature of the Services we offer means that we may receive information about you from a third-party source, such as one of our clients. We will only accept that information if we have evidence that you have consented for the personal information to be passed to us or it is passed pursuant to another legal basis under the GDPR.

      Personal information about other individuals

      If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

      give consent on his/her behalf to the processing of his/her personal data;
      receive on his/her behalf any data protection notices; and
      give consent to the transfer of his/her personal data abroad.

      Sensitive personal information

      It is very unlikely that we will ask you to provide sensitive personal information. If we request such information, we will explain why we are requesting it and how we intend to use it.

      Sensitive personal information includes information relating to your ethnic origin, your political opinions, your religious beliefs, whether you belong to a trade union, your physical or mental health or condition, your sexual life, and whether you have committed a criminal offence.

      We will only collect your sensitive personal information with your explicit consent.

      Monitoring and recording communications

      We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of performing the Services we offer to our clients, quality assurance, training, fraud prevention and regulatory compliance.

      Use of cookies

      A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our Website. We use cookies on this Website to:

      keep track of any services you may wish to purchase;
      recognise you whenever you visit this Website (this speeds up your access to the Website as you do not have to log in each time);
      obtain information about your preferences, online movements and use of the internet;
      carry out research and statistical analysis to help improve our content and services and to help us better understand our visitor and customer requirements and interests;
      target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
      make your online experience more efficient and enjoyable.

      The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase services from us.

      In most cases we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to purchase services from us).

      There is a notice on our home page which describes how we use cookies and which also provides a link to this Privacy Policy. If you use our Website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this Privacy Policy.

      We may work with third party suppliers who may also set cookies on our Website. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information, please go to the website of the relevant third party.

      If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this Website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.
      How will we use the information about you?

      We collect information about you so that we can:

      identify you and manage any accounts you hold with us;
      process your order or carry out obligations arising from any contract(s) entered into between you and us;
      conduct research, statistical analysis and behavioural analysis;
      carry out customer profiling and analyse your purchasing preferences;
      if you agree, let you know about other products or services that may be of interest to you—see ‘Marketing’ section below;
      detect and prevent fraud;
      customise our Website and its content to your particular preferences;
      notify you of any changes to our Website or to our services that may affect you;
      carry out security vetting; and
      improve our services and notify you about changes to these services.

      Marketing

      Only where you have provided us with specific, informed and unambiguous consent shall we provide you with marketing materials by the mechanism(s) you have consented to (e.g. email). We will only provide you with marketing materials relating to features that you have explicitly consented to.

      If you have consented to such receive marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.
      Who your information might be shared with

      We may disclose your personal data to:

      our clients as part of the service offered, but only with your explicit consent or pursuant to another legal basis under the GDPR;
      our service providers pursuant to strict data processing agreements that protect your personal data to the same or higher standards than we treat it;
      law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
      a court of law or regulator where we are under a duty to disclose or share your personal data in order to comply with a legal or regulatory obligation.

      Rest assured that we will never pass your information to a third party outside of the categories above without your explicit consent.
      Keeping your data secure

      We will use technical and organisational measures to safeguard your personal data, for example:

      access to your account is controlled by a password and username that are unique to you;
      we store your personal data on secure servers; and
      payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

      While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

      Our Website may contain links to other websites of our partners, suppliers, advertisers or other approved third parties. If you follow a link to any of these websites, please note that these websites have (or should have) their own privacy policies. We do not accept any responsibility or liability for these policies or the way in which your personal data may be treated by these third parties. We recommend you check the privacy policy of any third party before you submit any personal data to their website.
      Transfers of your information out of the EEA

      We may need to transfer your personal data to countries which are located outside the European Economic Area (“EEA”), for the purpose of providing the services to you. You may be located in a country outside of the EEA and therefore we may have no choice but to transfer your data outside of the EEA. Rest assured that any transfer of your personal data outside of the EEA will be subject to a GDPR-compliant guarantee (such as the EU-US Privacy Shield or a Model Contract Clause approved by the European Commission) that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
      How long do we hold your data for?

      We only keep your personal data as long as necessary for the purpose for which it was obtained. After that period, we either: (1) anonymise the data if we still wish to use it for analytical purposes, or (2) pseudonymise the data if believe in good faith that we may need to process the data in the future for a legitimate purpose, or in all other cases (3) delete it completely from our servers.
      What rights do you have?

      Right to request a copy of your information

      You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

      email, call or write to us (see ‘How can you contact us?’ below),
      let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill will suffice), and
      let us know the information you want a copy of, including any account or reference numbers, if you have them.

      We will acknowledge receipt of your request and will respond within thirty (30) days. We will not charge you for providing the information.

      Right to correct any mistakes in your information

      You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

      email, call or write to us (see ‘How can you contact us?’ below),
      let us have enough information to identify you (e.g. account number, user name, registration details), and
      let us know the information that is incorrect and what it should be replaced with.

      We will acknowledge receipt of your request and will respond within thirty (30) days.

      Right to ask us to stop contacting you with direct marketing

      You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

      email, call or write to us (see ‘How can you contact us?’ below). You can also click on the ‘unsubscribe’ button at the bottom of marketing emails from us,
      let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill will suffice), and
      let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

      We will acknowledge receipt of your request and will respond within thirty (30) days.

      Right to erasure

      You can request that we delete all personal data relating to you free of charge. If you would like to do this, please:

      email, call or write to us (see ‘How can you contact us?’ below), and
      let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill will suffice), and
      provide us with the justification for the erasure request (e.g. you are withdrawing your consent, you no longer believe that we should be processing the personal data for the original purpose for which it was obtained, the personal data is being unlawfully processed, there is a legal reason for erasure etc.).

      We will acknowledge receipt of your request and will respond within thirty (30) days.

      Right to Restrict Processing

      You can request that we restrict processing of some of your personal data. If you would like to do this, please:

      email, call or write to us (see ‘How can you contact us?’ below), and
      let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill will suffice), and
      provide us with details of what personal data you would like us to restrict the processing of (e.g. where you contest the accuracy of some personal data, we shall restrict the processing of it whilst its accuracy is verified).

      We will acknowledge receipt of your request and will respond within thirty (30) days. If we agree to restrict the processing of the personal data before the thirty (30) day period, we will inform you as soon as we have put in place the restriction.

      Right to Object

      You can object to us processing any of your personal data. If you would like to do this, please:

      email, call or write to us (see ‘How can you contact us?’ below), and
      let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill will suffice), and
      provide us with details of what personal data you object to us processing.

      We will acknowledge receipt of your request and will respond within thirty (30) days.

      Right to Data Portability

      You can request that be provide some or all of your personal data we hold to a third party free of charge. If you would like to do this, please:

      email, call or write to us (see ‘How can you contact us?’ below),
      let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill will suffice), and
      provide us with sufficient details of the third-party entity to which you would like your data transferred.

      We will acknowledge receipt of your request and will provide your personal to the third-party entity in a commonly used machine-readable format within thirty (30) days providing you have provided us with sufficient information to do so. We will not charge you for this service.

      Rights relating to automated decision making and profiling

      We use software that automatically processes personal data for us. We ensure that processing using this software is fair and we implement all appropriate technical and organisational measures to ensure inaccuracies are minimised. If you are concerned about the use of such software, you have the right to ask for more details about the processing and request that we stop using the software to process your data. If you would like to do this, please:

      email, call or write to us (see ‘How can you contact us?’ below),
      let us have enough information to identify you (e.g. account number, user name, registration details), and
      provide us with details of your concerns and the categories of personal data you believe are being processed by automated software.

      We will acknowledge receipt of your request and will respond within thirty (30) days. Please note that if the automated processing is necessary for the performance of a contract between you and us, if you request that the software is no longer used to process your data, we may not be able to provide you with services anymore.

      Right to complain to the supervisory authority

      If you are unhappy with the way in which we have dealt with a request you have made or you feel that we are not complying with this Privacy Policy in any way, you have the right to complain to the supervisory authority in the country in which you live. The supervisory authority in England and Wales is the Information Commissioners Office and details of how to contact them are available on their website: www.ico.org.uk.

      Time Extensions and Refusals

      We reserve the right to extend the time period to respond to any of the requests listed above by up to sixty (60) days where a request is complex or a large number of requests are made. If we fail to respond to you by the deadline we set, you have a right to complain to the supervisory authority or seek a judicial remedy (see – ‘Right to complain to the supervisory authority’ above).

      We may also refuse a request where there are legitimate reasons to do so. These include, but are not limited to:

      where a request is manifestly unfounded, excessive or repetitive; or
      where personal data is being processed:
      o in order to comply with a legal obligation;
      the public interest;
      o in the exercise or defence of a legal claim;
      o in the exercise of the right to freedom of expression and information.

      How to contact us

      Please contact us via help@responseiq.com or call +44 208 629 5280. Our Data Protection Officer is Scott Lee. If you have any questions about this Privacy Policy or the information we hold about you, we will be delighted to assist.
      Changes to this Privacy Policy

      We may change this Privacy Policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this Website.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

Contact information

    • Owner and Data Controller

      Data Protection Manager, Blue Bay Travel Ltd., Unit A4 Bellringer Road, Trentham Business Quarter, Stoke-on-Trent, England (UK), ST4 8GB

      Owner contact email: gdpr@bluebaytravel.co.uk