Privacy Policy of Robert Gatward Jewellers

Robert Gatward Jewellers collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Advertising

      • Adobe Advertising Cloud

        Personal Data: Tracker; Usage Data

      • AddThis

        Personal Data: Tracker; Universally unique identifier (UUID); Usage Data

    • Analytics

      • Google Analytics, Facebook Ads conversion tracking (Facebook pixel), Wordpress Stats, Google Analytics with anonymised IP and Hotjar Form Analysis & Conversion Funnels

        Personal Data: Tracker; Usage Data

      • Google Analytics Advertising Reporting Features

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

      • Google Analytics Demographics and Interests reports

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

      • Google Analytics for Firebase and YouTube Analytics and Reporting API

        Personal Data: Tracker

      • Simple Analytics

        Personal Data: device information; language; Usage Data

    • Commercial affiliation

      • Rolex

    • Contacting the User

      • Mailing list or newsletter

        Personal Data: Tracker

    • Content commenting

      • Disqus with advertising enabled and Disqus

        Personal Data: Data communicated while using the service; Tracker; Usage Data

    • Content performance and features testing (A/B testing)

      • Google Optimize and Google Optimize 360

        Personal Data: Tracker; Usage Data

    • Displaying content from external platforms

      • Google Fonts and Font Awesome

        Personal Data: Tracker; Usage Data

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Tracker; Usage Data; various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Algolia

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with data collection platforms and other third parties

      • Hotjar Recruit User Testers

        Personal Data: Tracker; Usage Data; various types of Data

      • Rolex

    • Interaction with live chat platforms

      • Zendesk Chat

        Personal Data: Data communicated while using the service; Tracker

    • Interaction with online survey platforms

      • Hotjar Poll & Survey widgets

        Personal Data: Tracker; Usage Data; various types of Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: Tracker

    • Managing contacts and sending messages

      • Mailgun and Mailchimp

        Personal Data: Tracker; various types of Data

      • MailUp

        Personal Data: Tracker

    • Managing data collection and online surveys

      • Hotjar surveys

        Personal Data: Tracker

    • Managing support and contact requests

      • Contact Form

    • Platform services and hosting

      • WordPress.com

        Personal Data: Data communicated while using the service; Tracker

    • Registration and authentication

      • WordPress.com Single Sign On

        Personal Data: Tracker; various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioural targeting

      • Adobe Audience Manager

        Personal Data: Tracker; Usage Data

    • Selling goods and services online

      • Magento

    • SPAM protection

      • Akismet

        Personal Data: Usage Data

    • Traffic optimisation and distribution

      • Cloudflare

        Personal Data: Tracker; various types of Data as specified in the privacy policy of the service

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Security

      Website Security
      We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your personal details are protected by a 256-bit fully encrypted Comodo EV SSL Certificate offering the highest level of internet security available. As soon as you enter a page that requires your personal details you'll see our name in green in the address bar with a small padlock logo (differs on each internet browser). This means your data and any personal details you enter are 100% protected and secure.

      Payment Security
      We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology via Comodo Group Inc. and will be transferred and processed by either our payment gateway Stripe or V12 Finance. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will never ask you for your password by any other means other than via a secure website page.

      External Links
      Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    • iframe.videodelivery.net

      This service provided by Cloudflare and is essential for video playback on our website

Contact information

    • Owner and Data Controller

      Robert Gatward Jewellers Limited
      31 A Charnham Street,
      Hungerford,
      Berkshire.
      RG17 0EJ

      Owner contact email: info@robertgatward.com