Privacy Policy of hoteldoge-vi.it

This Website collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Analytics

      • Google Analytics Advertising Reporting Features

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

      • Google Analytics and Google Analytics with anonymised IP

        Personal Data: Tracker; Usage Data

      • Google Analytics for Firebase

        Personal Data: Tracker

      • Google Analytics Demographics and Interests reports

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

    • Contacting the User

      • Phone contact

        Personal Data: phone number

      • Mailing list or newsletter

        Personal Data: email address; first name; last name

      • Contact form

        Personal Data: city; country; county; email address; first name; last name; phone number; physical address; various types of Data; ZIP/Postal code

    • Displaying content from external platforms

      • Adobe Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

      • Font Awesome, Google Fonts, Google Maps widget and YouTube video widget

        Personal Data: Tracker; Usage Data

    • Hosting and backend infrastructure

      • SiteGround Hosting

        Personal Data: Tracker; Usage Data; various types of Data as specified in the privacy policy of the service

    • Tag Management

      • Google Tag Manager

        Personal Data: Tracker

    • Traffic optimisation and distribution

      • Cloudflare

        Personal Data: various types of Data as specified in the privacy policy of the service

Further information about the processing of Personal Data

    • Data Collection

      The types of personal data that we collect include:

      Your first name, last name, email address, phone number and home address;
      Credit card details (type of card, credit card number, name on card, expiration date and security code);
      Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
      Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers.

      You may always choose what personal data (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

    • Processing Purposes

      We use your personal data for the following purposes:

      Reservations: We use your personal data to complete and administer your online reservation.
      Customer service: We use your personal data to provide customer service.
      Guest reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.
      Marketing activities: We also use your data for marketing activities, as permitted by law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications on new products and services or other offers which we think may be of interest to you, we include an unsubscribe link that you can use if you do not want us to send messages in the future.
      Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us. There could be a number of reasons for this:
      We may need to respond to and handle requests you have made.
      If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
      When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that this additional service is useful to you and to us as we will be able to improve our website based on your feedback.

      Analytics, improvements and research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research, including to third-parties, in anonymous, aggregated form. We use your personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
      Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisors.
      Legal and compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law.
      If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

    • Seeweb Cloud Server (Hosting and backend, mail server)

      Personal Data: various types of Data as specified by the privacy policy of the service

Contact information

    • Owner and Data Controller

      G.M.V. S.R.L.
      VIA ALFONSO LAMARMORA 20/22
      36100 VICENZA
      ITALY
      VAT: IT02919860243

      Owner contact email: info@hoteldoge-vi.it