Privacy Policy of The Ticket Fairy

The Ticket Fairy collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Access to third party services' accounts

      • Access to the Facebook account

        Permissions: About Me, Access Friend Lists, Birthday, Contact email, Current City, Hometown, Interests, Likes, List of Friends, music.listen Action and Share

      • Stripe account access

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Advertising

      • Direct Email Marketing (DEM)

        Personal Data: email address

    • Analytics

      • Analytics collected directly, Facebook Ads conversion tracking, Google Analytics, Heap Analytics and MixPanel

        Personal Data: Cookies and Usage Data

    • Backup saving and management

      • Amazon Glacier

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Contacting the User

      • Contact form

        Personal Data: address, city, company name, country, email address, first name, last name, phone number, profession, province, state, website and ZIP/Postal code

    • Data transfer outside the EU

      • Data transfer abroad based on standard contractual clauses, Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield, Data transfer to countries that guarantee European standards and Data transfer abroad based on consent

        Personal Data: various types of Data

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

      • YouTube video widget, Google Maps widget, Spotify widget and Vimeo video

        Personal Data: Cookies and Usage Data

      • SoundCloud widget

        Personal Data: Usage Data

    • Handling payments

      • Spreedly, Stripe, CoinPayments and Square

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS), Algolia and Microsoft Azure

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • New Relic

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • AngelList follow button and social widgets, Facebook Like button and social widgets, LinkedIn button and social widgets and Twitter Tweet button and social widgets

        Personal Data: Cookies and Usage Data

    • Interaction with live chat platforms

      • Zendesk Chat

        Personal Data: Data communicated while using the service, email address, first name and last name

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: Cookies and Usage Data

    • Location-based interactions

      • Geolocation

        Personal Data: geographic position

    • Managing contacts and sending messages

      • Amazon Simple Email Service and Sendgrid

        Personal Data: email address

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

      • Direct registration

        Personal Data: address, billing address, city, country, data relating to the point of sale, date of birth, email address, first name, last name, password, phone number, province, shipping address and state

      • Facebook Authentication, MailChimp OAuth, Stripe OAuth and Twitch.tv Authentication

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • AdRoll, AdWords Remarketing, Facebook Remarketing and Perfect Audience

        Personal Data: Cookies and Usage Data

      • Facebook Custom Audience

        Personal Data: Cookies and email address

    • Social features

      • Inviting and suggesting friends

        Personal Data: various types of Data

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Cookies and Usage Data

    • Traffic optimization and distribution

      • CloudFlare

        Personal Data: Cookies and various types of Data as specified in the privacy policy of the service

    • User database management

      • FullContact

        Personal Data: company name, date of birth, Email, first name, gender, last name and various types of Data as specified in the privacy policy of the service

      • Pipedrive

        Personal Data: various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by The Ticket Fairy depends on the payment system used.

    • Analysis and predictions based on the User’s Data (“profiling”)

      The Owner may use the Personal and Usage Data collected through The Ticket Fairy to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.

      User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more, about the profiling activities performed, Users can check the relevant sections of this document.

      The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

    • Personal Data collected through sources other than the User

      The Owner of The Ticket Fairy may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.

      Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

Contact information

    • Owner and Data Controller

      The Ticket Fairy, Inc., 101 California St #2710, San Francisco CA 94111, USA

      Owner contact email: legal@theticketfairy.com