Owner and Data Controller
Crowdhelix Limited, 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
Representative established in the European Union: Crowdhelix Limited, Russell & Co, 7 Trinity House, George’s Quay, Cork T12 NAX0, Ireland
Owner contact email: hello@crowdhelix.com
Types of Data collected
Among the types of Personal Data that Crowdhelix collects, by itself or through third parties, there are:
Cookies; Usage Data; email address; first name; last name; company name; profession; workplace; field of activity; website; profile picture; academic background; Data communicated while using the service; Data communicated in order to use the Service; gender; phone number; physical address; username; geographic position; VAT Number; country; answers to questions; language; contact info; city; device information; browser information; referral URL; state; page views; clicks; operating systems; number of Users; session statistics.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Crowdhelix.
Unless specified otherwise, all Data requested by Crowdhelix is mandatory and failure to provide this Data may make it impossible for Crowdhelix to provide its services. In cases where Crowdhelix specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by Crowdhelix or by the owners of third-party services used by Crowdhelix serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through Crowdhelix.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Crowdhelix (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:
Analytics, Registration and authentication, Handling payments, Managing contacts and sending messages, Infrastructure monitoring, Traffic optimization and distribution, Contacting the User, Displaying content from external platforms, Managing support and contact requests, Interaction with support and feedback platforms, Operations, Human resources, Connecting Data, Platform services and hosting, Backup saving and management, Hosting and backend infrastructure, Handling productivity related activity , SPAM protection, Tag Management, Managing data collection and online surveys, Content performance and features testing (A/B testing) and Heat mapping and session recording.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
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Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Universal Analytics)
Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, (“Google”). Google utilizes the Data collected to track and examine the use of Crowdhelix, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In order to understand Google's use of Data, consult Google's partner policy.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy.
Analytics collected directly (Crowdhelix)
Crowdhelix uses an internal analytics system that does not involve third parties.
Personal Data processed: Cookies; Usage Data.
Google Analytics (Universal Analytics) with anonymized IP (Google Ireland Limited)
Google Analytics (Universal Analytics) is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of Crowdhelix, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.
In order to understand Google's use of Data, consult Google's partner policy.
Personal Data processed: Trackers; Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out.
Google Analytics 4 (Google Ireland Limited)
Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of Crowdhelix, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation.
In order to understand Google's use of Data, consult Google's partner policy.
Personal Data processed: Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out.
MixPanel (MixPanel)
MixPanel is an analytics service provided by Mixpanel Inc.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Google Looker Studio (Google Ireland Limited)
Google Looker Studio is an analytics service provided by Google Ireland Limited that creates reports of data gathered in an aggregated way from different sources.
Personal Data processed: city; company name; country; Data communicated while using the service; device information; email address; first name; gender; geographic position; language; last name; phone number; profession; Usage Data; username; workplace.
Place of processing: Ireland – Privacy Policy.
PostHog product analytics (PostHog, Inc.)
PostHog product analytics is an analytics service provided by PostHog, Inc. that gives the Owner insight into the use of Crowdhelix by Users.
Personal Data processed: browser information; city; clicks; country; device information; page views; state; Trackers.
Place of processing: United States – Privacy Policy; Germany – Privacy Policy.
Google Analytics Granular location and device data collection (Google Ireland Limited)
Google Analytics on Crowdhelix has granular data collection activated which collects location and device data on a per-region basis. It allows the Owner to create and analyze User reports that rely on those metrics.
Personal Data processed: browser information; city; device information; number of Users; session statistics; Trackers; Usage Data.
Place of processing: Ireland – Privacy Policy.
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Backup saving and management
This type of service allows the Owner to save and manage backups of Crowdhelix on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the User provides to Crowdhelix.
Backup on Google Drive
Google Drive is a service to save and manage backups provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
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Connecting Data
This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
This results in Data flowing through these services, potentially causing the retention of this Data.
Zapier (Zapier, Inc.)
Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.
Personal Data processed: company name; email address; first name; last name.
Place of processing: United States – Privacy Policy.
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Contacting the User
Contact form (Crowdhelix)
By filling in the contact form with their Data, the User authorizes Crowdhelix to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed: email address; first name; last name.
Mailing list or newsletter (Crowdhelix)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Crowdhelix. Your email address might also be added to this list as a result of signing up to Crowdhelix or after making a purchase.
Personal Data processed: email address.
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Content performance and features testing (A/B testing)
The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of Crowdhelix.
PostHog feature flags and A/B testing (PostHog, Inc.)
PostHog feature flags and A/B testing is a feature flags and A/B testing service provided by PostHog, Inc.
Personal Data processed: browser information; device information; email address; referral URL; Trackers.
Place of processing: United States – Privacy Policy; Germany – Privacy Policy.
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Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of Crowdhelix and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Fonts
Google Fonts is a typeface visualization service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows Crowdhelix to incorporate content of this kind on its pages.
Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Maps widget
Google Maps is a maps visualization service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows Crowdhelix to incorporate content of this kind on its pages.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
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Handling payments
Payment processing services enable Crowdhelix to process payments by credit card, bank transfer or other means. To ensure greater security, Crowdhelix shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: US – Privacy Policy.
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Handling productivity related activity
This type of service helps the Owner to manage tasks, collaboration and, in general, activities related to productivity. In using this type of service, Data of Users will be processed and may be retained, depending on the purpose of the activity in question.
These services may be integrated with a wide range of third-party services disclosed within this privacy policy to enable the Owner to import or export Data needed for the relative activity.
Google Docs
Google Docs is an online text-editing and collaboration service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: company name; Data communicated while using the service; email address; first name; last name; profession.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Sheets
Google Sheets is an online spreadsheet and collaboration service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: company name; Data communicated while using the service; email address; first name; last name; profession.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Workspace (Google Ireland Limited)
Google Workspace is an integrated suite of cloud-based productivity, collaboration and storage services provided by Google Ireland Limited. Gmail or other G Suite services are not scanned by Google for advertising purposes. In addition, Google does not collect or use data inside these services for advertising purposes in any other way.
Personal Data processed: company name; country; email address; first name; gender; geographic position; last name; phone number; physical address; profession; profile picture; Usage Data; username; VAT Number; workplace.
Place of processing: Ireland – Privacy Policy.
Gmail (Google Ireland Limited)
Gmail is a service that manages email communication provided by Google Ireland Limited. Such email communication is not scanned by Google for advertising purposes. In addition, Google does not collect or use data inside this service for advertising purposes in any other way.
Personal Data processed: Data communicated while using the service; email address; first name; last name.
Place of processing: Ireland – Privacy Policy.
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Heat mapping and session recording
Heat mapping services are used to display the areas of Crowdhelix that Users interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.
PostHog session replay (PostHog, Inc.)
PostHog session replay is a session recording service provided by PostHog, Inc.
Personal Data processed: clicks; company name; country; device information; operating systems; Trackers.
Place of processing: United States – Privacy Policy; Germany – Privacy Policy.
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Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that enable Crowdhelix to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of Crowdhelix.
Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Google Cloud Storage
Google Cloud Storage is a hosting service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United Kingdom – Privacy Policy; Ireland – Privacy Policy.
Google BigQuery (Google Ireland Limited)
Google BigQuery is a hosting and backend service provided by Google Ireland Limited.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Ireland – Privacy Policy.
Google App Engine
Google App Engine is a hosting service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Belgium – Privacy Policy; United Kingdom – Privacy Policy; Ireland – Privacy Policy; Belgium – Privacy Policy; United Kingdom – Privacy Policy; Ireland – Privacy Policy.
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Human resources
Homerun
Homerun.co provides a recruitment management platform, which is used to administer Crowdhelix's job application publication & management processes.
Homerun B.V.
Place of processing: Netherlands – Privacy Policy: https://www.homerun.co/privacy-statement
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Infrastructure monitoring
This type of service allows Crowdhelix to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of Crowdhelix.
Sentry (GetSentry, LLC)
Sentry is a monitoring service provided by Functional Software, Inc. .
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: US – Privacy Policy.
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Interaction with support and feedback platforms
This type of service allows Users to interact with third-party support and feedback platforms directly from the pages of Crowdhelix.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Zendesk Widget (Zendesk, Inc.)
The Zendesk Widget is a service for interacting with the Zendesk support and feedback platform provided by Zendesk Inc.
Personal Data processed: company name; email address; first name; last name.
Place of processing: United States – Privacy Policy.
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Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
SparkPost (Message Systems, Inc.)
SparkPost is an email address management and message sending service provided by Message Systems, Inc.
Personal Data processed: email address; various types of Data as specified in the privacy policy of the service.
Place of processing: US – Privacy Policy.
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Managing data collection and online surveys
This type of service allows Crowdhelix to manage the creation, deployment, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse Data from any responding Users.
The Personal Data collected depend on the information asked and provided by the Users in the corresponding online form.
These services may be integrated with a wide range of third-party services to enable the Owner to take subsequent steps with the Data processed - e.g. managing contacts, sending messages, analytics, advertising and payment processing.
Google Forms (Google Ireland Limited)
Google Forms is a form builder and data collection platform provided by Google Ireland Limited.
Personal Data processed: answers to questions; company name; contact info; country; Data communicated while using the service; email address; first name; gender; language; last name; phone number; profession; workplace.
Place of processing: Ireland – Privacy Policy.
PostHog surveys (PostHog, Inc.)
PostHog surveys is a form builder and data collection platform provided by PostHog, Inc.
The service also allows the Owner to perform analyses and get insights on User response to and interaction with such forms.
Personal Data processed: city; country; device information; email address; first name; last name; Trackers.
Place of processing: United States – Privacy Policy; Germany – Privacy Policy.
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Managing support and contact requests
This type of service allows Crowdhelix to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
Zendesk (Zendesk, Inc.)
Zendesk is a support and contact request management service provided by Zendesk Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
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Operations
Crowdhelix Limited (Ireland)
Crowdhelix Limited is a wholly-owned subsidiary of Crowdhelix Limited, and is established at Russell & Co, 7 Trinity House, George’s Quay, Cork TN12NZX0, Ireland with the company number 632622 and the VAT number 3602284DH.
Under the terms of a Group Data Processing Agreement (incorporating the GDPR Standard Contractual Clauses) both companies are members of the same group of companies, and transfer data including Personal Data to each other for their usual business activities.
Each company's processing of data shall consist of client, employee or supplier data shared (fully or partially) processed to enable them to work with the data for the purpose of good business management of the group.
Our subsidiary applies the same security measures to personal data held in Ireland, as are applied to personal data held in the UK.
Place of processing: Ireland
Personal Data processed: various types of Data as specified in the Crowdhelix Limited privacy policy at https://www.iubenda.com/privacy-policy/7831308/legal (the common privacy policy for the group)
Project Collaborators as Joint Controllers
Where Crowdhelix collects Personal Data in carrying out its obligations under a collaborative project contract, in some cases it will enter into an arrangement with one or more third parties where it jointly determines the purposes and means of processing such Personal Data. In such instances, the arrangement and the respective responsibilities of each Joint Controller will be made transparent to the User.
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Platform services and hosting
These services have the purpose of hosting and running key components of Crowdhelix, therefore allowing the provision of Crowdhelix from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Squarespace (Squarespace, Inc)
Squarespace is a platform provided by Squarespace, Inc. that allows the Owner to build, run and host Crowdhelix. Squarespace is highly customizable and can host websites from simple blogs to complex e-commerce platforms.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Google Play Store
Crowdhelix is distributed on the Google Play Store, a platform for the distribution of mobile apps, provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
By virtue of being distributed via this app store, Google collects usage and diagnostics data and share aggregate information with the Owner. Much of this information is processed on an opt-in basis.
Users may opt-out of this analytics feature directly through their device settings. More information on how to manage analysis settings can be found on this page.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Apple App Store (Apple Inc.)
Crowdhelix is distributed on Apple's App Store, a platform for the distribution of mobile apps, provided by Apple Inc.
By virtue of being distributed via this app store, Apple collects basic analytics and provides reporting features that enables the Owner to view usage analytics data and measure the performance of Crowdhelix. Much of this information is processed on an opt-in basis.
Users may opt-out of this analytics feature directly through their device settings. More information on how to manage analysis settings can be found on this page.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.
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Registration and authentication
By registering or authenticating, Users allow Crowdhelix to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, Crowdhelix will be able to access some Data, stored by these third party services, for registration or identification purposes.
Google OAuth
Google OAuth is a registration and authentication service provided by Google Inc. and is connected to the Google network.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Direct registration (Crowdhelix)
The User registers by filling out the registration form and providing the Personal Data directly to Crowdhelix.
Personal Data processed: academic background; company name; email address; field of activity; first name; last name; profession; profile picture; website; workplace.
ORCID
ORCID provides a persistent digital identifier (an ORCID iD) that you own and control, and that distinguishes you from every other researcher. You can connect your iD with your professional information — affiliations, grants, publications, peer review, and more. You can use your iD to share your information with other systems, ensuring you get recognition for all your contributions, saving you time and hassle, and reducing the risk of errors.
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SPAM protection
This type of service analyzes the traffic of Crowdhelix, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
hCaptcha (Intuition Machines, Inc)
hCaptcha is a SPAM protection service provided by Intuition Machines, Inc.
Personal Data processed: Data communicated in order to use the Service.
Place of processing: United States – Privacy Policy.
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Tag Management
This type of service helps the Owner to manage the tags or scripts needed on Crowdhelix in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Tracker.
Place of processing: Ireland – Privacy Policy.
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Traffic optimization and distribution
This type of service allows Crowdhelix to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between Crowdhelix and the User's browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
Cloudflare (Cloudflare)
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through Crowdhelix, i.e., communication between Crowdhelix and the User's browser, while also allowing analytical data from Crowdhelix to be collected.
Personal Data processed: Cookies; various types of Data as specified in the privacy policy of the service.
Place of processing: US – Privacy Policy.
Google Cloud CDN (Google Ireland Limited)
Google Cloud CDN is a traffic optimization and distribution service provided by Google Ireland Limited.
Personal Data processed: Usage Data.
Place of processing: Ireland – Privacy Policy.
Further information about the processing of Personal Data
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Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Crowdhelix depends on the payment system used.
Cookie Policy
Crowdhelix uses Trackers. To learn more, Users may consult the Cookie Policy.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes.
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of Crowdhelix or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, Crowdhelix may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, Crowdhelix and any third-party services may collect files that record interaction with Crowdhelix (System logs) or use other Personal Data (such as the IP Address) for this purpose.
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within Crowdhelix and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through Crowdhelix (or third-party services employed in Crowdhelix), which can include: the IP addresses or domain names of the computers utilized by the Users who use Crowdhelix, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using Crowdhelix who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Crowdhelix. The Data Controller, unless otherwise specified, is the Owner of Crowdhelix.
Crowdhelix (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by Crowdhelix as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This privacy policy relates solely to Crowdhelix, if not stated otherwise within this document.