Privacy Policy of serverblend.com

This Website collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Access to third party accounts

      • Facebook account access

        Permissions: Contact email and Email

      • Stripe account access and Twitter account access

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Advertising

      • Google AdSense

        Personal Data: Cookies and Usage Data

      • Direct Email Marketing (DEM)

        Personal Data: email address

    • Analytics

      • Google Ads conversion tracking, Analytics collected directly and Facebook Ads conversion tracking

        Personal Data: Cookies and Usage Data

    • Contacting the User

      • Contact form

        Personal Data: email address, first name, last name and various types of Data

      • Phone contact

        Personal Data: phone number

      • Mailing List or Newsletter

        Personal Data: email address, first name and last name

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

      • YouTube video widget

        Personal Data: Cookies and Usage Data

      • YouTube video widget without cookies

        Personal Data: Usage Data

    • Handling payments

      • PayPal, Stripe, Bitpay and PayPal Payments Hub

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • DigitalOcean

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Pingdom

        Personal Data: Cookies and Usage Data

      • Uptime Robot

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets, Google+ +1 button and social widgets, PayPal button and widgets, Twitter Tweet button and social widgets, Pinterest “Pin it” button and social widgets and LinkedIn button and social widgets

        Personal Data: Cookies and Usage Data

      • YouTube button and social widgets

        Personal Data: Usage Data

    • Interaction with live chat platforms

      • Crisp Widget

        Personal Data: Cookies, Data communicated while using the service, Usage Data and various types of Data as specified in the privacy policy of the service

    • Managing contacts and sending messages

      • GetResponse

        Personal Data: email address

    • Registration and authentication

      • Direct registration

        Personal Data: address, billing address, city, company name, country, data relating to the point of sale, email address, first name, house number, last name, password, phone number, shipping address, state, Tax ID, User ID, username, VAT Number and ZIP/Postal code

      • Log In with PayPal, Facebook Authentication, Google OAuth and Twitter OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • AdWords Remarketing

        Personal Data: Cookies and Usage Data

      • Facebook Custom Audience

        Personal Data: Cookies and email address

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Cookies and Usage Data

Further information about Personal Data

    • Data transfer outside the European Economic Area

      The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. It may also be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. Such staff may process your data, in the fulfillment of your order, the processing of your payment details, the provision of support services and among other service related tasks. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    • Non-continuous geolocation

      This Application may collect, use, and share User location Data in order to provide location-based services.

      The geographic location of the User is determined in a manner that isn't continuous, it is requested when ordering a service to supply the default currency, and during fraud and account checks for an order or account creation.

    • G2A Pay (G2A.COM Limited)

      G2A Pay is a payment service provided by G2A.COM Limited.

      Personal Data collected: various types of Data as specified in the privacy policy of the service.

      Place of processing: Hong Kong - https://www.g2a.com/privacy-policy

      Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
      Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

      This is not a required service, you can choose to use many different payment methods, one of these is G2A Pay, if you choose to use this payment method, you agree to their Privacy Policy.

    • Analytics - Matomo. Including How to Opt-Out of Matomo Web Analytics

      Matomo is an analytics software used by this Website to analyze data directly without the help of third parties. The data is held on our servers in the UK provided by Digital Ocean.

      Personal Data collected: Cookies, Usage data, Geo-location Data.
      This data has been anonymized as we have made it so the system removes 2 bytes of the users IP. Any website pages that the user may visit that has a unique ID, which could be used to identify the user, such as the users support ticket pages, or the users product page have had their unique ID's removed from collection.

      The User may opt-out of the tracking done via Matomo Analytics by following the link below and then clicking the opt-out option on the presented page. Please note that the opt-out works by applying a cookie to the User’s browser which in turn signals to Matomo not to register the particular User. This means that the User needs to opt out again, when visiting this site in another browser or another device, or if the cookie has been removed or is otherwise inaccessible.

      Opt out of Matomo Analytics on this page: https://serverblend.com/matomo-web-analytics-opt-out/

    • 13, 14 and 15 years old

      If you are of 13,14 or 15 years old, you must only create an account and use this website under parental or authorised persons consent. If you are under the age of 13, under no circumstance may you use this Website.

    • Affiliate System

      We utilise the Affiliate system of the WHMCS system. This system provides users with a unique link, to help refer people to our website. When a user clicks on this link, a cookie will be downloaded and used to track your purchase on our website, to then award the referer an affiliate payment.
      Any website or person that uses and provides you with an affiliate link, should give you the ability to opt-out of cookies and/or notify you of this and give you the ability to deny it should you choose such as through a cookie notification.

    • Game Server / Teamspeak 3 server logs

      Some game servers and Teamspeak 3 servers may log data such as connection IP's and account usernames or unique player ID's. These logs will be stored on our servers located around the world depending on the hosting location. The user who is renting or provided with that game server or Teamspeak 3 server hosted by us is in charge in the securtiy of this data and we provide the ability for them to remove any logs that might be created during the running of the application and to secure this data through a password.

    • Verification Documents

      In some cases, we may request that you provide us with verification documents, such as but not limited to, a bank statement, Drivers Licence or/and passport. This is required for fraud prevention and to ensure compliance with EU VAT. When this is done, these documents are stored securely in strongly encrypted folders.

    • Server Providers

      We use third parties to provide us with Dedicated, Virtual or Cloud servers. These servers are controlled by us and we implement strict security policies, such as 2FA, strong passwords, TLS security, and updates, however the security of them will also be down to the third party who looks after the security of them in the data centre where they are located, or controls the infrastructure in case of a Virtual or Cloud server. We use companies with adequate data protection and security measures in place such as bio metric access controls, CCTV, and restricted access to operational personnel only to help ensure the security of any personal data held on these servers.

      Personal Data Involved (One or more depending on circumstances) : Email address, IP, First and Last Name, Unique account ID or account name.

      Locations : United States, Canada, multiple locations in the EEA, and locations outside of the EEA.

    • Accounting Records

      We keep accounting records for 7 to 10 years.

      We keep this data with third party system Xero Limited and in our WHMCS system which is hosted using Digital Ocean.

      We will also keep backup copies of this data on paper and our backup archives.
      Backup archives will be held on Digital Ocean and in offline storage.

      We will need to share this data with our accountants, and as required with government bodies, official authorities and other persons as required to full-fill our legal requirements as a company and as otherwise legally required.

      Our Accountants are located in the UK and all data held here or in paper copies will be held in the UK only.

      Personal Data: Email Address, First Name, Last Name, Phone Number, Billing Address, IP

      Locations for Xero: United States, EEA and outside EEA.
      Xero Privacy Policy: https://www.xero.com/uk/about/terms/privacy

      Location for our WHMCS system using Digital Ocean: UK Only.
      Digital Ocean Privacy Policy: https://www.digitalocean.com/legal/privacy/

    • Control Panel Systems

      Personal Data will be transferred internally to different control panel systems which we use to fulfil our contract to you to provide the service purchased. These systems are hosted on dedicated, virtual or cloud servers provided by us which we impose strict security policies on. The third parties that look after the physical or infrastructure aspect of these servers also implement security policies as mentioned in "Server Providers" point in this privacy policy.

      Personal Data: Email, Account ID, First name, Last name, Product ID

      These systems may also keep logs:
      Personal Data : IP, Username, Account ID, Email, First name, last name

      Location of processing: EEA (UK, Germany, France)

    • Support Service and Order Fulfilment Processing

      To provide support service and full fill the users order we need to process personal data. Staff will process this data at various locations as stated below. Each member will be required to sign a Data Protection Mandate.

      Personal Data: Email address, First name, Last name, Address, phone number, unique account and product identification numbers, IP

      Location of Processing: UK, EEA and United States

    • Trustpilot

      We share personal data with Trustpilot A/S in order to collect reviews and feedback about our services.

      Personal Data : Email, First name, Account ID

      Processing Location : Various locations in accordance with their Privacy Policy: https://uk.legal.trustpilot.com/end-user-privacy-terms

    • Support Communication Through Third Party Tools

      In some circumstances we may use Discord, Skype or other requested tool in order to communicate with you and provide support in relation to your service.

      Communication via these methods is optional, and provided to the user as a possibly more convenient and quicker method of communication that the user may prefer.

      When using this method the user will have an account with this third party tool, and therefore have accepted their terms and privacy policy in regards to the data with these tools.

      Data Processed: Discord or Skype ID

    • MaxCDN - Content Delivery Network

      We use MaxCDN , which is a brand of NetDNA, LLC.
      To host our website data at geographical locations around the world, and transfer data through its systems, to improve the users experience by improving website load speeds.

      Personal Data : Usage Data, IP
      Location of Processing : Various locations
      Privacy Policy : https://www.maxcdn.com/legal/#pp
      DPA : https://www.maxcdn.com/dpa/

    • Emails

      We use a Krystal Hosting Ltd t/a Smart Hosting for provision of email.
      We use emails to be able to provide you with our service, such as sending of setup and support related emails.

      We will have email records on the server provided by this third party which may contain personal data.
      All emails are transmitted under TLS and protected via a strong password.

      Personal Data : Email address, First name, last name, IP of sender.
      Emails may also include other sensitive data depending on the nature of the communication in that email.

      Location of Processing : UK

      Privacy Policy : https://www.bestwebhosting.co.uk/privacy.php

    • Public Server Uptime

      We provide a public server up-time page here: https://uptime.serverblend.com/
      This page is hosted by Uptime Robot Service Provider Ltd.

      When you visit this page, this third party may record some personal details about you such as your IP.

      Personal Data : Usage Information, IP

      Privacy Policy : https://uptimerobot.com/privacyPolicy

    • Slack

      We use Slack, an application provided by Slack Technologies, in order to improve our support response times and support services required in providing you with your service.

      Only minimal data is transmitted:

      First Name
      Last Name
      Support Ticket ID

      You can see Slacks Privacy Policy here: https://slack.com/privacy-policy
      Location of Processing: EEA inculding Switzerland, United States.

    • Maxmind - Fraud Protection

      We use Maxmind, an application provided by MaxMind, Inc. In order to check and verify client details are correct to detect and prevent fraud.

      We need to send personal data to Maxmind systems in order for them to process it and provide us with details and fraud likelihood.

      Data Processed: First Name, Last Name, Address, Email address, Phone number, IP, Geo location data, Network information, ISP Information

      There Privacy Policy is located here: https://www.maxmind.com/en/privacy_policy

    • Backblaze B2 Cloud Storage

      We use Backblaze B2 Cloud Storage to store backups of clients files and personal data

      Location of processing: EU and US.
      Privacy Policy: https://www.backblaze.com/company/privacy.html

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use this Website only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Website.

Contact information

    • Owner and Data Controller

      Interiginal LTD, 2 Edge Hey Green, Hebden Bridge, HX7 7HJ, United Kingdom. Company Number: 9459736

      Owner contact email: privacy@serverblend.com