Privacy Policy of escapemyroom.com

Owner and Data Controller

DeLaporte Ventures LLC, 633 Constance St., New Orleans, LA 70130, USA

Owner contact email: info@escapemyroom.com

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies; Usage Data; email address.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Analytics, Contacting the User, Handling payments and Managing contacts and sending messages.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

• Analytics

  The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

  Google Analytics (Universal Analytics) (Google Inc.)

  Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
  Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

  In order to understand Google's use of Data, consult Google's partner policy.

  Personal Data processed: Cookies; Usage Data.

  Place of processing: US – Privacy Policy – Opt Out.

  Facebook Analytics for Apps (Facebook, Inc.)

  Facebook Analytics for Apps is an analytics service provided by Facebook, Inc.

  Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.

  Place of processing: US – Privacy Policy.

• Contacting the User

  Mailing List or Newsletter (This Application)

  By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.

  Personal Data processed: email address.

• Handling payments

  Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
  Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

  Stripe (Stripe Inc)

  Stripe is a payment service provided by Stripe Inc.

  Personal Data processed: various types of Data as specified in the privacy policy of the service.

  Place of processing: US – Privacy Policy.

• Managing contacts and sending messages

  This type of services makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
  These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

  Sendgrid (Sendgrid)

  Sendgrid is an email address management and message sending service provided by Sendgrid Inc.

  Personal Data processed: email address.

  Place of processing: US – Privacy Policy.

Further information about the processing of Personal Data

• Bookeo

  Effective date: December 1st, 2014
  
  Bookeo Pty Ltd (referred to here as “Bookeo”, “us”, “we”) provides its Service (as defined below) to you through its web site located at bookeo.com and any of the internet subdomains of bookeo.com (the “Site”). The “Service” includes (a) the Site, (b) the system, tools and services provided by Bookeo through the Site, and (c) all software, data, text, images, sounds, video, and content made available through the Site or Service (collectively referred to as the “Content”). Any new features added to or augmenting the Service are also subject to this Privacy Policy.
  
  By using the service and / or accessing the Site, you agree to the Privacy Policy which is set out in this document. The Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the Site and /or through your use of the Service.
  
  Bookeo has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through this web site bookeo.com and does not cover information that may be collected behind the login.
  
  TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us here . If you are not satisfied with our response you can contact TRUSTe here.
  
  In this Privacy Policy, we use the following terms to describe different types of visitors to the Site. Our customers are called “Businesses” and our Businesses’ customers are called “Customers”. We use the word “staff” to describe persons to whom Businesses give a user account to access the Business data on the Site. These people are collectively described in this Privacy Policy as “Users” of the Site.
  
  This Privacy Policy is in addition to any other terms of service applicable to the Site. We do not make any representations about third party web sites that may be linked to the Site.
  
  We recognize the importance of protecting the privacy of information collected about visitors to the Site, in particular information that is capable of identifying an individual (“personal information”). This Privacy Policy governs the manner in which your personal information, obtained through the Site, will be dealt with. We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. If we make any material changes we will notify you by email or by means of a notice on this Site prior to the change becoming effective. This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
  
  1. Personal Information
  
  Personal information about Users to the Site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries to third parties. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
  
  2. Use of Information
  
  Personal information that Users submit to the Site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection.
  
  3. Personal information that we collect about Businesses and staff
  
  We collect personal information about Businesses and their staff in order for Businesses to take full advantage of the Service. This includes but is not limited to staff names, email addresses, business address, telephone numbers and availability. You may access this information at any time by logging in to your account.
  
  We may also collect credit card details and billing address in order to process payments for the use of the Service. These credit card details are securely transmitted to a selected third party (payment gateway) for the sole purpose of processing such payments. The payment gateway is responsible for securely storing such credit card details and for limiting their access to authorized users.
  
  We do not store credit card details in our Site or in any facility operated by us. We may, however, store partial credit card details (card type, expiry date, and no more than 3 digits from the card number), in order to let the Business identify and update the credit card details used for payment processing.
  
  4. Personal information that we collect about Customers
  
  We collect personal information about Customers in order for Customers to take full advantage of the service. This information includes but is not limited to names, email addresses, addresses, telephone numbers, dates of birth, and other personal information as required by the Business that the Customer intends to do business with. This personal information will be transferred to the intended Business and its staff.
  
  We may also collect credit card details and billing address on behalf of the Business. These credit card details are securely transmitted to a selected third party (payment gateway) for the sole purpose of processing payments on behalf of the Business. The credit card details of a Customer are never shown in full to a Business or its staff. The payment gateway is responsible for securely storing such credit card details and for limiting their access to authorized users.
  
  We do not store credit card details in our Site or in any facility operated by us. We may, however, store partial credit card details (card type, expiry date, and no more than 3 digits from the card number), in order to let the Customer identify and update the credit card details used for payment processing.
  
  5. Disclosure to third parties
  
  Personal User information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. We will share your personal information with third parties only in the ways that are described in this privacy policy.
  
  We may provide your personal information to companies that provide services to help us with our business activities such as our payment process or analytics provider. These companies are authorized to use your personal information only as necessary to provide these services to us.
  
  We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  
  If Bookeo is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  
  6. Security
  
  We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Therefore, we cannot guarantee its absolute security. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
  
  In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
  
  For your safety and protection, we never store credit card numbers on our servers. Where necessary, credit card numbers are stored by our payment gateway provider (“Eway”), or by one of the payment gateways preselected by us and chosen by our Businesses with the use of encryption during transmission. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
  
  7. Email addresses
  
  We may send notification emails to the email address provided by Users regarding bookings, cancellations, purchases, membership subscriptions, billing or other activities that are part of the Service and that are related to the User.
  
  We may send periodic company news, updates, and/or related product or service information. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or accessing the email preferences in your account settings page.
  
  Businesses may send marketing emails to their Customers at their discretion. If Businesses send marketing emails through the Service, Customers can always opt-out an any time by simply clicking on the link provided at the bottom of the email.
  
  8. Log files
  
  As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you.
  
  9. Tracking Technologies
  
  Technologies such as: cookies, beacons, tags and scripts are used by Bookeo and our marketing partners, affiliates, or analytics or online customer support providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
  
  We use cookies for our booking system, to remember users’ settings and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
  
  Behavioral Targeting/Re-Targeting – We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here . Please note this does not opt you out of being served ads. You will continue to receive generic ads.
  
  10. Access to Information
  
  We will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may correct, update, amend, delete/remove, or deactivate it by emailing our Customer Support at help@bookeo.com. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
  
  We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
  
  11. Links to other sites
  
  We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy policy.
  
  Our web site offers publicly accessible blogs or community forums.
  
  Our web site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.
  
  We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at help@bookeo.com.
  
  12. Problems or questions
  
  If we become aware of any ongoing concerns or problems with our online booking system, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site: https://www.oaic.gov.au/.
  
  Bookeo
  
  18/125 Oxford Street
  Bondi Junction NSW 2022
  Australia

• Selling goods and services online

  The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
  The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

Cookie Policy

This Application uses Trackers. To learn more, Users may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.