Privacy Policy of Pai Skincare B.V.

This Website collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Access to third-party accounts

      • Facebook account access

        Permissions: About Me; Contact email; Email

      • Stripe account access

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Advertising

      • Google Ads conversion tracking, Hotjar Form Analysis & Conversion Funnels, Meta ads conversion tracking (Meta pixel) and X Ads conversion tracking

        Personal Data: Trackers; Usage Data

      • AddThis

        Personal Data: Tracker; Universally unique identifier (UUID); Usage Data

      • Criteo, Facebook Lookalike Audience, Google Ad Manager and Google Ads Similar audiences

        Personal Data: Tracker; Usage Data

      • Google Campaign Manager 360

        Personal Data: geographic position; Tracker; Usage Data

      • AdMob

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

      • Pinterest Ads

        Personal Data: device information; email address; Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data; User ID

      • Pinterest Conversion Tag

        Personal Data: device information; Trackers; Usage Data

      • Microsoft Advertising Universal Event Tracking

        Personal Data: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Universally unique identifier (UUID); Usage Data

    • Analytics

      • Google Analytics Advertising Reporting Features

        Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

      • Google Analytics and Analytics collected directly

        Personal Data: Tracker; Usage Data

      • User ID extension for Google Analytics

        Personal Data: Tracker

      • Sweet Analytics

    • Backup saving and management

      • Backup on Google Drive

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Commercial affiliation

      • ReferralCandy

        Personal Data: email address; first name; last name; Tracker; Usage Data

    • Contacting the User

      • Contact form

        Personal Data: address; city; company name; country; county; date of birth; email address; field of activity; first name; gender; last name; phone number; profession; state; Tax ID; User ID; various types of Data; VAT Number; website

      • Mailing list or newsletter

        Personal Data: address; city; company name; country; county; date of birth; email address; first name; gender; last name; phone number; profession; state; Tracker; Usage Data; website; ZIP/Postal code

      • Phone contact

        Personal Data: phone number

    • Content commenting

      • Yotpo

    • Content performance and features testing (A/B testing)

      • Optimizely

        Personal Data: Tracker; Usage Data

    • Data transfer outside the EU

      • Data transfer abroad based on consent, Data transfer abroad based on standard contractual clauses, Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield, Data transfer to countries that guarantee European standards and Other legal basis for Data transfer abroad

        Personal Data: various types of Data

    • Displaying content from external platforms

      • Google Maps widget, Google Calendar widget and YouTube video widget

        Personal Data: Tracker; Usage Data

      • Google Fonts, Fonts.com Web Fonts, Adobe Edge Web Fonts, MyFonts and Adobe Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

      • Getty Images widget, Instagram widget and JWPlayer widget

        Personal Data: Cookies; Usage Data

      • Klevu

    • Handling payments

      • Amazon Payments, Apple Pay, Chargify, GoCardless, Google Pay, PayPal, Stripe and Klarna

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Handling productivity related activity

      • Gmail

        Personal Data: Data communicated while using the service

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Akamai Content Delivery Network

        Personal Data: Cookies; Usage Data

      • Amazon Web Services (AWS), Google App Engine and Google Cloud Storage

        Personal Data: various types of Data as specified in the privacy policy of the service

      • iubenda Consent Solution

        Personal Data: Data communicated while using the service

      • Netsuite

    • Infrastructure monitoring

      • Raygun

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with data collection platforms and other third parties

      • Wufoo Widget

        Personal Data: Cookies; Usage Data

      • Mailchimp widget

        Personal Data: Cookies; email address; first name; last name; phone number; Usage Data

      • Hotjar Recruit User Testers

        Personal Data: Cookies; Usage Data; various types of Data

    • Interaction with live chat platforms

      • Zopim Widget

        Personal Data: Data communicated while using the service; Tracker; Usage Data

      • Zendesk Chat

        Personal Data: address; company name; country; Data communicated while using the service; email address; first name; last name; phone number; Tracker; Usage Data

    • Interaction with online survey platforms

      • SurveyMonkey Widget

        Personal Data: Cookies; Usage Data

      • Hotjar Poll & Survey widgets

        Personal Data: Cookies; Usage Data; various types of Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: address; company name; country; date of birth; email address; first name; gender; last name; phone number; Tracker; Usage Data; username

    • Location-based interactions

      • Non-continuous geolocation

        Personal Data: geographic position

    • Managing contacts and sending messages

      • Mailchimp

        Personal Data: address; company name; country; date of birth; email address; first name; gender; last name; phone number; Tracker; Usage Data; username; various types of Data

      • Amazon Simple Email Service

        Personal Data: email address

      • Ometria

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Platform services and hosting

      • WordPress.com and Shopify

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

      • Stripe OAuth, Facebook Authentication, Instagram Authentication, Linkedin OAuth, Login with Amazon, Google OAuth and Twitter OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Sign in with Apple

        Personal Data: email address; first name; last name; phone number; User ID

    • Registration and authentication provided directly by this Website

      • Direct registration

        Personal Data: address; billing address; city; company name; country; county; date of birth; email address; first name; gender; house number; language; last name; number of employees; password; phone number; picture; prefix ; profession; profile picture; Social Security number (SSN); state; Tax ID; Twitter handle; User ID; username; various types of Data; VAT Number; website; ZIP/Postal code

    • Remarketing and behavioral targeting

      • Facebook Custom Audience and Twitter Tailored Audiences

        Personal Data: Cookies; email address

      • Facebook Remarketing and Twitter Remarketing

        Personal Data: Cookies; Usage Data

      • Remarketing with Google Analytics, Google Ads Remarketing, Google Ad Manager Audience Extension, Google Signals and Criteo Dynamic Retargeting

        Personal Data: Tracker; Usage Data

      • Yieldify

      • AdRoll

        Personal Data: device information; shopping history; Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data; various types of Data

    • Social features

      • Inviting and suggesting friends

        Personal Data: various types of Data

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Tracker; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Usage Data

      • Segment

        Personal Data: Tracker; Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Tracker; various types of Data as specified in the privacy policy of the service

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Websites covered by these policies

      Pai Skincare B.V. operates e-commerce websites in the following regions: paiskincare.ie (Ireland & EEA) and paiskincare.fr (France and EEA).

      Unless otherwise stated, orders are shipped by Pai Skincare Ltd (UK) from its facility in London UK or from a 3PL (3rd Party Logistics) warehouse under contract with Pai Skincare located closer to the customer's delivery address.

      Pai Skincare B.V. (NL) is a subsidiary of Pai Skincare Ltd. (UK).

    • Analysis and predictions based on the User’s Data (“profiling”)

      The Owner may use the Personal and Usage Data collected through this Website to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
      User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document.
      The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

    • Automated decision-making

      Automated decision-making means that a decision which is likely to have legal effects or similarly significant effects on the User, is taken solely by technological means, without any human intervention. This Website may use the User's Personal Data to make decisions entirely or partially based on automated processes according to the purposes outlined in this document. This Website adopts automated decision-making processes as far as necessary to enter into or perform a contract between User and Owner, or on the basis of the User’s explicit consent, where such consent is required by the law.
      Automated decisions are made by technological means – mostly based on algorithms subject to predefined criteria – which may also be provided by third parties.
      The rationale behind the automated decision making is:

      • to enable or otherwise improve the decision-making process;
      • to grant Users fair and unbiased treatment based on consistent and uniform criteria;
      • to reduce the potential harm derived from human error, personal bias and the like which may potentially lead to discrimination or imbalance in the treatment of individuals etc.;
      • to reduce the risk of User's failure to meet their obligation under a contract. To find out more about the purposes, the third-party services, if any, and any specific rationale for automated decisions used within this Website, Users can check the relevant sections in this document.

      Consequences of automated decision-making processes for Users and rights of Users subjected to it

      As a consequence, Users subject to such processing, are entitled to exercise specific rights aimed at preventing or otherwise limiting the potential effects of the automated decisions taken.
      In particular, Users have the right to:

      • obtain an explanation about any decision taken as a result of automated decision-making and express their point of view regarding this decision;
      • challenge a decision by asking the Owner to reconsider it or take a new decision on a different basis;
      • request and obtain from the Owner human intervention on such processing.

      To learn more about the User’s rights and the means to exercise them, the User is invited to consult the section of this document relating to the rights of the User.

    • Personal Data collected through sources other than the User

      The Owner of this Website may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.
      Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use this Website only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Website.

    • Privacy Shield participation: data transfers from the EU and Switzerland to the United States

      The Owner participates in and complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union and Switzerland to the United States. The policies and rights outlined below are therefore equally and explicitly applicable to Users from Switzerland, except if stated otherwise. The Owner has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.

      If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view the Owner’s certification, please visit https://www.privacyshield.gov/welcome (or find the direct link to the certification list of Privacy Shield participants maintained by the Department of Commerce https://www.privacyshield.gov/list).

      What does this mean for the European User?

      The Owner is responsible for all processing of Personal Data it receives under the Privacy Shield Framework from European Union individuals and commits to subject the processed Personal Data to the Privacy Shield Principles.

      This, most importantly, includes the right of individuals to access their personal data processed by the Owner.

      The Owner also complies with the Privacy Shield Principles for all onward transfers of Personal Data from the EU, which means that it remains liable in cases of onward transfers to third parties.

      With respect to Personal Data received or transferred pursuant to the Privacy Shield Framework, the Owner is subject to the investigatory and regulatory enforcement powers of the FTC, if not stated otherwise in this privacy policy.

      The Owner is further required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

      Dispute resolution under the Privacy Shield

      In compliance with the Privacy Shield Principles, the Owner commits to resolve complaints about its collection or use of the User’s Personal Data. European Union individuals with inquiries or complaints regarding this Privacy Shield policy should first contact the Owner at the contact details supplied at the beginning of this document referring to “Privacy Shield” and expect the complaint to be dealt with within 45 days.

      In case of failure by the Owner to provide a satisfactory or timely response, the User has the option of involving an independent dispute resolution body, free of charge.

      In this regard, the Owner has agreed to cooperate with the panel established by the EU data protection authorities (DPAs) and comply with the advice given by the panel with regard to data transferred from the EU. The User may therefore contact the Owner at the email address provided at the beginning of this document in order to be directed to the relevant DPA contacts.

      Under certain conditions – available for the User in full on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint) – the User may invoke binding arbitration when other dispute resolution procedures have been exhausted.

    • Site specific TCF v2 Cookie (euconsent-v2)

      Site specific TCF v2 Cookie (euconsent-v2) stores User advertising tracking preferences in the local domain.

    • sessionStorage

      sessionStorage allows this Website to store and access data right in the User's browser. Data in sessionStorage is deleted automatically when the session ends (in other words, when the browser tab is closed).

    • Preference Cookies

      Preference Cookies store the User preferences detected on this Website in the local domain such as, for example, their timezone and region.

    • iubenda Consent Solution localStorage

      iubenda ConS JS library localStorage (IUB_DATA) temporarily stores pending data in a storage space internal to the User's browser (localStorage) until it's received by the API, then it is deleted.

    • iubenda Cookie Solution (consent Cookie)

      iubenda consent Cookie (_iub_cs-X) is set by the iubenda Cookie Solution and stores User preferences related to Trackers in the local domain.

    • iubenda Cookie Solution (remote consent Cookie)

      Remote iubenda consent Cookie (_iub_cs-X) is set by the iubenda Cookie Solution and stores User preferences related to Trackers under the .iubenda.com domain.

Contact information

    • Owner and Data Controller

      Pai Skincare B.V. is a Private Limited Company in The Netherlands (KvK 73627372) whose registered address is Herengracht 282, 1016BX Amsterdam, NL.

      It is a subsidiary of Pai Skincare Ltd, a Limited Company registered in England & Wales (Company Number: 05887401) whose registered address is Milton House Gatehouse Road, Aylesbury HP19 8EA, UK and whose Head Office is 18 Colville Road, London W3 8BL, UK.

      Owner contact email: support@paiskincare.com