Privacy Policy of ciaobnb.com

This Application collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Access to third party accounts

      • Facebook account access

        Permissions: Email

    • Analytics

      • Google Analytics with anonymized IP and Hotjar Form Analysis & Conversion Funnels

        Personal Data: Cookies and Usage Data

    • Contacting the User

      • Mailing list or newsletter

        Personal Data: email address, first name and last name

      • Phone contact

        Personal Data: phone number

      • Contact form

        Personal Data: address, city, company name, country, email address, first name, last name, phone number, various types of Data and website

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

      • Google Maps widget

        Personal Data: Cookies and Usage Data

      • YouTube video widget without cookies

        Personal Data: Usage Data

    • Handling payments

      • Stripe and PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Google Cloud Storage, Google App Engine and Cloudinary

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Akamai Content Delivery Network

        Personal Data: Cookies and Usage Data

    • Interaction with online survey platforms

      • Hotjar Poll & Survey widgets

        Personal Data: Cookies, Usage Data and various types of Data

    • Managing contacts and sending messages

      • Sendgrid and MailChimp

        Personal Data: email address

    • Registration and authentication

      • Facebook Authentication and Google OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • Facebook Custom Audience

        Personal Data: Cookies and email address

      • AdWords Remarketing

        Personal Data: Cookies and Usage Data

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Cookies and Usage Data

    • User database management

      • Intercom

        Personal Data: email address and various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

Contact information

    • Owner and Data Controller

      Ciaobnb Srl (IT 02448000220) - Via Menguzzato, 173 - 38123 Trento (Italia)

      Owner contact email: privacy@ciaobnb.com