Privacy Policy of ciaobnb.com

This Application collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Access to third party accounts

      • Facebook account access

        Permissions: Email

    • Advertising

      • Facebook Audience Network

        Personal Data: Cookies, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and Usage Data

    • Analytics

      • Google Analytics with anonymized IP, Hotjar Form Analysis & Conversion Funnels and MixPanel

        Personal Data: Cookies and Usage Data

      • Facebook Analytics for Apps

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

    • Backup saving and management

      • Backup on Dropbox and Backup on Google Drive

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Contacting the User

      • Mailing list or newsletter

        Personal Data: email address, first name and last name

      • Phone contact

        Personal Data: phone number

      • Contact form

        Personal Data: address, city, company name, country, email address, first name, last name, phone number, various types of Data and website

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

      • Google Maps widget

        Personal Data: Cookies and Usage Data

      • YouTube video widget without cookies

        Personal Data: Usage Data

    • Handling payments

      • Stripe and PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Google Cloud Storage, Google App Engine, Cloudinary and Amazon Web Services (AWS)

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Akamai Content Delivery Network

        Personal Data: Cookies and Usage Data

    • Infrastructure monitoring

      • New Relic

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Pingdom

        Personal Data: Cookies and Usage Data

    • Interaction with data collection platforms and other third parties

      • Typeform widget

        Personal Data: company name, email address, first name, last name, phone number, VAT Number and website

    • Interaction with external social networks and platforms

      • PayPal button and widgets, Facebook Like button and social widgets and Twitter Tweet button and social widgets

        Personal Data: Cookies and Usage Data

    • Interaction with online survey platforms

      • Hotjar Poll & Survey widgets

        Personal Data: Cookies, Usage Data and various types of Data

    • Managing contacts and sending messages

      • Sendgrid and MailChimp

        Personal Data: email address

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

      • Facebook Authentication and Google OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • Facebook Custom Audience

        Personal Data: Cookies and email address

      • AdWords Remarketing and Facebook Remarketing

        Personal Data: Cookies and Usage Data

    • Social features

      • Public profile

        Personal Data: address, city, company name, country, email address, first name, last name, phone number, profession, province and state

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Cookies and Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Cookies and Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Cookies and various types of Data as specified in the privacy policy of the service

    • User database management

      • Intercom

        Personal Data: email address and various types of Data as specified in the privacy policy of the service

      • HubSpot CRM

        Personal Data: email address, phone number and various types of Data as specified in the privacy policy of the service

      • HubSpot Lead Management

        Personal Data: various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

    • Analysis and predictions based on the User’s Data (“profiling”)

      The Owner may use the Personal and Usage Data collected through this Application to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
      User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more, about the profiling activities performed, Users can check the relevant sections of this document.
      The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

Contact information

    • Owner and Data Controller

      Ciaomanager Srl (IT 02448000220) - Via Ragazzi del '99, 17 - 38123 Trento (Italia)

      Owner contact email: info@ciaomanager.com