Privacy Policy of uk.scan.com

This Application collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Advertising

      • Microsoft Advertising, Google Ad Manager, Facebook Lookalike Audience, 360 E-Com, Google Ads Similar audiences and 3Q

        Personal Data: Trackers; Usage Data

    • Analytics

      • Google Analytics, Facebook Ads conversion tracking (Facebook pixel), Google Ads conversion tracking and Meta Events Manager

        Personal Data: Trackers; Usage Data

      • Heap Analytics

        Personal Data: financial information; Trackers; Usage Data

      • LinkedIn conversion tracking (LinkedIn Insight Tag)

        Personal Data: device information; Trackers; Usage Data

    • Collection of privacy-related preferences

      • iubenda Consent Solution

        Personal Data: Data communicated while using the service; Trackers

      • iubenda Cookie Solution

        Personal Data: Trackers

    • Commercial affiliation

      • Awin

        Personal Data: Trackers; Usage Data

    • Content performance and features testing (A/B testing)

      • Google Optimize

        Personal Data: Trackers; Usage Data

    • Displaying content from external platforms

      • Google Maps widget and Google Fonts

        Personal Data: Trackers; Usage Data

      • Trustpilot

    • Handling payments

      • Stripe and PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Splitit

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Cloudinary

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • New Relic

        Personal Data: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

    • Interaction with online survey platforms

      • Hotjar Poll & Survey widgets

        Personal Data: Trackers; Usage Data; various types of Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: email address; first name; last name; phone number

    • Managing data collection and online surveys

      • Hotjar surveys

        Personal Data: email address; first name; last name; phone number

    • Remarketing and behavioral targeting

      • Google Ads Remarketing, Facebook Remarketing and LinkedIn Website Retargeting

        Personal Data: Trackers; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Trackers

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Sharing information to support your onward care

      Except as described below, we will share your data with other health and social care providers who provide direct care to you and others, such as administrative staff, who support this care. We will only share your data with such parties where we are satisfied that they will handle your data confidentially.

      'Direct care' refers to any activities that support the diagnosis, care or treatment of your condition. Examples of direct care providers who we may share your data with include:

      - Our teleradiology partners (i.e. the diagnostic scan centres) who we work jointly or in connection with to provide you with your CT, MRI, X-Ray or ultrasound scan procedures and consultant radiologist reports
      -Your NHS GP
      -Specialist referral services
      -Physiotherapists
      -Therapists
      -Pharmacists
      -Hospitals
      -Accident and emergency services
      -Testing service providers
      -Other health and care bodies

      The usual basis for sharing this data will be your "implied consent" under the common law duty of confidentiality. The principle of implied consent provides that most patients understand and expect that their information will be shared across care providers in order to support their care, and that accordingly, healthcare intermediaries such as Scan.com can share a patient's data with any third party that a patient might expect to have access to their data.

      In the event that we need to share your data with a care provider who we suspect you would be surprised to learn has access to your data, we will ask for your express consent before sharing any information with them.

      You may object to any or all of your data being shared by Scan.com with such direct care providers by emailing help@uk.scan.com. If you object to such data being shared, we will not disclose it unless it is justified in the public interest or we deem that it is for your overall benefit in circumstances where you lack capacity to make such a decision.

      There are a large number of laws that require disclosure of public information- for purposes as diverse as the notification of infection diseases, the provision of health and social care services, the prevention of terrorism and the investigation of road accidents. We may share your data with competent authorities or otherwise third-parties where we are required to do so by such laws. Where the law allows you to object to any such disclosure, we will inform you of the proposed disclosure in question and abide by any objection you may present.

Contact information

    • Owner and Data Controller

      National MRI Scan Ltd, The Department Store Studios, 19 Bellefields Road, London, SW9 9UH

      Owner contact email: info@nationalmriscan.com