Privacy Policy of respond.io

Respond.io collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google Analytics, Attribution, Facebook Ads conversion tracking (Facebook pixel) and MixPanel

        Personal Data: Tracker; Usage Data

    • Connecting Data

      • Zapier

        Personal Data: Tracker

    • Contacting the User

      • Mailing list or newsletter

        Personal Data: Tracker

      • Contact form

        Personal Data: email address; first name; last name

    • Content performance and features testing (A/B testing)

      • Google Optimize

        Personal Data: Tracker; Usage Data

    • Data transfer outside the EU

      • Data transfer abroad based on standard contractual clauses

        Personal Data: various types of Data

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

    • Handling payments

      • Stripe

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS)

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Sentry

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with live chat platforms

      • Facebook Messenger Customer Chat

        Personal Data: Data communicated while using the service; Tracker; Usage Data

      • Respond.io Widget

    • Managing contacts and sending messages

      • Customer.io

        Personal Data: email address; Tracker; Usage Data

      • Sendgrid

        Personal Data: email address; first name; last name

    • Platform services and hosting

      • Webflow

        Personal Data: Usage Data

    • Registration and authentication

      • Google OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication provided directly by respond.io

      • Direct registration

        Personal Data: email address; first name; last name; password

    • Remarketing and behavioral targeting

      • Google Ads Remarketing and Facebook Remarketing

        Personal Data: Tracker; Usage Data

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: Tracker; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Usage Data

      • Segment

        Personal Data: Tracker; Usage Data

    • User database management

      • HubSpot CRM

        Personal Data: email address; phone number; various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Push notifications

      Respond.io may send push notifications to the User to achieve the purposes outlined in this privacy policy.

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for respond.io, some or all of the apps on the particular device.
      Users must be aware that disabling push notifications may negatively affect the utility of respond.io.

Contact information

    • Owner and Data Controller

      ROCKETBOTS LIMITED
      Room 702, 7/F., Fu Fai Commercial Centre,
      27 Hillier Street, Sheung Wan, Hong Kong

      Owner contact email: legal@rocketbots.io