Owner and Data Controller
Ubeeqo International SAS
12 rue Danjou
Boulogne Billancourt 92100
Ile de France - France
VAT Number: FR44491048575
Paid up share capital: 179.410,78 EUR
Owner contact email per country:
Belgium: privacy.be@ubeeqo.com
Germany: privacy.de@ubeeqo.com
France: privacy.fr@ubeeqo.com
Italy: privacy.it@ubeeqo.com
UK: privacy.uk@ubeeqo.com
Service provided by Ubeeqo
Ubeeqo SAS provides a breakthrough Service available on the Sites and Applications that enables Users to have a car whenever is needed.
Ubeeqo is a digital booking and payment platform which offers its Users various mobility solutions: car sharing, chauffeur service or taxi and traditional short term car rental. The Owner (through its subsidiaries) operates the car sharing itself in the following countries: France, Belgium, UK, Germany, Spain, Luxembourg and Italy. As for the other mobility solutions (such as chauffeur service, taxi or short term car rental), Ubeeqo provides them through its dedicated Partners in each country. Ubeeqo allows its Users to choose, book and pay the mobility solution which is most appropriate to their specific needs.
Types of Data collected
Usage Data
The navigation on the Owner’s Sites and Applications (as well as the use of any third party’s application embedded and/or available therein), implies the communication to the Owner of usage data, which is implicitly acquired during the navigation of the User through the internet communications protocol (“Usage Data”).
Usage Data includes but is not limited to, the IP addresses or domain names of the devices utilized by the Users, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within Ubeeqo) and the details about the path followed within Ubeeqo with special reference to the sequence of pages visited, and other parameters about the device’s operating system and/or the User's IT environment.
Usage Data is not collected for the purpose of identifying the User. However, User must be aware that the identification may be possible through further elaborations and associations, as well as with information held by third parties.
Usage Data are processed by the Owner for the following purposes:
- To carry out statistical analysis in anonymous and aggregate fashion;
- To keep Ubeeqo in proper working order;
- To improve the navigation experience of the User and
- To improve the offer of the Service.
Should any wilful act of misconduct, fraud or criminal offence be perpetrated against Ubeeqo, Usage Data could potentially be used for ascertaining individual responsibilities.
Data communicated by User
Users are free to navigate the Sites or Applications but, to use the Service, Users need to register and disclose the information requested in the relevant forms in a complete and truthful manner.
Whenever a field is described as “optional” or “not compulsory” or is not marked with “*” symbol it means that User is free not to communicate the requested Data and that the registering of the User can go ahead notwithstanding the absence of this information. The Data collected by Ubeeqo for registration purposes are: first name, last name, gender, date of birth, driving license, mobile phone number, address.
To subscribe to the newsletter, User shall be requested to provide their email address.
Some Sites or Applications may have a facility that enables Users to log in via their accounts on the social network supported, as displayed in the registration form. In this case, the Owner shall have access to User’s public profile - as stated in the pop up window provided by the third party owners of such social networks - and aimed at collecting the Users’ consent for the sharing of their public profile data with the Owner.
User’s Personal Data shall be processed upon User’s prior, free and informed consent, and solely for the purposes outlined in the present privacy policy.
The explicit, optional and voluntary sharing of User’s email address in the contact forms provided on Ubeeqo implies that the relevant email address, as well as any other Data communicated, is acquired by the Owner for satisfying the contact request. Users are kindly invited to not share any third parties’ Data unless this communication is strictly necessary for the request made.
Users are responsible for any third party Personal Data obtained, published or shared through Ubeeqo and confirm that they have the third party's consent to provide the Data to the Owner.
In addition to the information contained in this privacy policy, Ubeeqo may provide the User with additional and specific information concerning other services or the collection and processing of Personal Data upon request.
Mode and place of processing the Data
Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
Place
The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
Retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
Purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service as well as for the purposes described in detail below.
In particular, Usage Data is solely processed to:
- Permit the navigation of the Users on the Owner’ Sites and Applications from an operational and technical point of view;
- Improve the User’s navigation experience on Ubeeqo;
- Carry out statistical analysis in an anonymous and aggregate fashion;
- Ensure the security of Data and of the Owner’s Sites and Applications.
As for the Data communicated by User on a voluntary basis, it is processed for the following purposes:
- To provide the Service and to fulfil specific User’s requests including, but not limited to, contact or assistance requests, processing of payments etc.;
- To fulfil duties which lie with the Controllers as set forth in the applicable laws and regulations;
- To allow User’s registration and the access of the User to its personal area available on Ubeeqo;
- To send advertising messages aimed at promoting the Owner’s Service, upon User’s consent;
- To send newsletters, upon User’s consent;
- To allow third parties involved in the provision of the Service and the Partners to fulfil their contractual obligations;
- To allow the Owner to rank its credits and evaluate the reliability of its debtors via trusted credit scoring agencies, duly appointed as Data Processors by the Owner.
Further details about the processing of Personal Data carried out by the Owner can be found in the section below.
Detailed information on the processing of Personal Data
Personal Data is collected and processed through the following services:
-
Advertising
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on Ubeeqo, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers for identifying Users, behavioral retargeting i.e. displaying ads tailored to the User’s interests and behavior, or to measure ads performance. For more information, please check the privacy policies of the relevant services.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.
Meta ads conversion tracking (Meta pixel) (Facebook, Inc.)
Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, that connects data from the Meta Audience Network with actions performed on Ubeeqo. The Meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network.
Personal Data processed:
Trackers and Usage Data.
Place of processing:
US
–
Privacy Policy.
Google Ads conversion tracking (Google Inc.)
Google Ads conversion tracking is an analytics service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that connects data from the Google Ads advertising network with actions performed on Ubeeqo.
Personal Data processed:
Trackers and Usage Data.
Place of processing:
US
–
Privacy Policy.
X Ads conversion tracking (X Corp.)
X Ads conversion tracking is an analytics service provided by X Corp. that connects data from the X advertising network with actions performed on Ubeeqo.
Personal Data processed:
Trackers and Usage Data.
Place of processing:
United States
–
Privacy Policy.
-
Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Universal Analytics) (Google Inc.)
Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, (“Google”). Google utilizes the Data collected to track and examine the use of Ubeeqo, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In order to understand Google's use of Data, consult Google's partner policy.
Personal Data processed:
Cookies and Usage Data.
Place of processing:
US
–
Privacy Policy – Opt Out.
Appsflyer (AppsFlyer Ltd)
Appsflyer is an analytics service provided by AppsFlyer Ltd.
Personal Data processed:
Cookies and Usage Data.
Place of processing:
Israel
–
Privacy Policy – Opt Out.
Facebook Analytics for Apps (Facebook, Inc.)
Facebook Analytics for Apps is an analytics service provided by Facebook, Inc.
Personal Data processed:
Usage Data and various types of Data as specified in the privacy policy of the service.
Place of processing:
US
–
Privacy Policy.
SumoMe Content Analytics (Sumo Group Inc.)
SumoMe Content Analytics is an analytics and heat mapping service provided by Sumo Group Inc.
SumoMe Content Analytics is used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are.
Personal Data processed:
Cookies and Usage Data.
Place of processing:
US
–
Privacy Policy.
TestFlight (Apple Inc.)
TestFlight is an analytics service provided by Apple Inc.
Personal Data processed:
Cookies, email address and Usage Data.
Place of processing:
US
–
Privacy Policy.
Display Advertising extension for Google Analytics (Google Inc.)
Google Analytics on Ubeeqo might use Google's Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.
Personal Data processed:
Cookies and Usage Data.
Place of processing:
US
–
Privacy Policy – Opt Out.
-
Location-based interactions
Geolocation (Ubeeqo)
Ubeeqo may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by Ubeeqo.
Personal Data processed:
geographic position.
-
Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Mailchimp (The Rocket Science Group, LLC.)
Mailchimp is an email address management and message sending service provided by Intuit Inc.
Personal Data processed:
email address.
Place of processing:
US
–
Privacy Policy.
Mandrill (The Rocket Science Group, LLC.)
Mandrill is an email address management and message sending service provided by The Rocket Science Group, LLC.
Personal Data processed:
email address and Usage Data.
Place of processing:
US
–
Privacy Policy.
SMSMOde (STE Calade Technologies SARL)
SMSMOde is a phone numbers management and communication service provided by STE Calade Technologies SARL.
Personal Data processed:
phone number.
Place of processing:
France
–
Privacy Policy – Opt Out.
-
Registration and authentication
By registering or authenticating, Users allow Ubeeqo to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, Ubeeqo will be able to access some Data, stored by these third party services, for registration or identification purposes.
Google OAuth (Google Inc.)
Google OAuth is a registration and authentication service provided by Google Inc. and is connected to the Google network.
Personal Data processed:
various types of Data as specified in the privacy policy of the service.
Place of processing:
US
–
Privacy Policy.
Twitter OAuth (X Corp.)
Twitter Oauth is a registration and authentication service provided by Twitter, Inc. and is connected to the Twitter social network.
Personal Data processed:
various types of Data as specified in the privacy policy of the service.
Place of processing:
United States
–
Privacy Policy.
Facebook Authentication (Facebook, Inc.)
Facebook Authentication is a registration and authentication service provided by Facebook, Inc. and is connected to the Facebook social network.
Personal Data processed:
various types of Data as specified in the privacy policy of the service.
Place of processing:
US
–
Privacy Policy.
-
Tag Management
This type of service helps the Owner to manage the tags or scripts needed on Ubeeqo in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google Inc.)
Google Tag Manager is a tag management service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed:
Usage Data.
Place of processing:
US
–
Privacy Policy.
-
Contacting the User
Mailing list or newsletter (Ubeeqo)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Ubeeqo. To fulfil User’s request to register on the mailing list on the website www.ubeeqo.de, Ubeeqo provides a facility that requests User to confirm its email address by clicking on the link embedded in the confirmation email received. In lack of this further confirmation, it shall be impossible for the Owner to process the User’s request. Your email address might also be added to this list as a result of signing up to Ubeeqo or after making a purchase.
Personal Data collected: email address.
-
Direct registration (Ubeeqo)
The User registers by filling out the registration form and providing the Personal Data directly to Ubeeqo.
Personal Data collected: date of birth, email address, first name, gender, phone number and various types of Data as requested in the registration form.
-
User database management and lead generation services
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to Ubeeqo, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving Ubeeqo.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on Ubeeqo.
MixPanel (MixPanel, Inc.)
MixPanel is a User database management service provided by MixPanel, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy – Opt Out
Pardot (Pardot LLC)
Pardot is a User database management service provided by Pardot LLXC, a Salesforce company. The Owner is using this service for the sole purpose of B2B lead generation.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing : US – Privacy Policy
-
Handling payments
Payment processing services enable Ubeeqo to process payments by credit card, bank transfer or other means. To ensure greater security, Ubeeqo shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
Adyen (Adven B.V.)
Adyen is a payment service provided by Adyen B.V.
Place of Processing: Netherlands - Privacy Policy
Payone (Payone GmbH)
Payone is a payment service provided by Payone GmbH.
Place of Processing: Germany - Privacy Policy
Six Payment (SIX Group Ltd.)
Six Payment is a payment service provided by SIX Group Ltd and its group companies.
Place of processing: Various places depending on the User’s location – Privacy Policy
Credit card data
To book any service on Ubeeqo, User must provide the following credit card data: credit card number, name and surname of the owner of the card, expiration date (i.e. month/year) and CVV. Such data shall be acquired by the payment service provider which, as independent data controller, shall verify the card without passing through the servers of Ubeeqo. Therefore, the Owner shall not be allowed to access such data. The data collected shall be encrypted and processed according to the highest security standards (including but not limited to the compliance with the PCI-DSS standard). User can ask for the backup of its credit card data on Ubeeqo but such data shall be nonetheless processed by the payment service provider and the Owner shall just save the name and surname of the card holder, the expiration date, the last four numbers of the card and the CVV to prevent frauds in online payments and to simplify Users' purchases. Under no circumstances the credit card data shall be communicated, even to the Partners or to any other third party.
Notice to the German User
German Users must be aware that in Germany payments may also be processed via a Sepa mandate. This payment method allows The Owner to collect funds from a User’s bank account, provided that a signed mandate has been granted by the User. This means that, to process the relevant payment, a mandate is signed by the User to authorise the Owner to collect a payment and to instruct the User's bank to pay this collection.
For further information, User can contact the Owner at the contact details provided in the present document.
The SEPA supplier is the company Payone GmbH.
Credit scoring services
User must be aware that the Owner avails itself of the services provided by credit scoring agencies, and namely:
- Creditreform Berlin Brandenburg Wolfram KG – Privacy Policy, which is the provider in Germany and;
- Ellisphere SA and its subsidiaries – Privacy Policy, which is the provider in the remaining countries.
This type of service allows the Owner to achieve a better credit information management and improve the credit evaluation process within the Ubeeqo group.
For further information, User is kindly requested to contact the Owner at the contact details provided in this document.
-
Hosting and backend infrastructure
This type of service has the purpose of hosting data and files that enable Ubeeqo to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of Ubeeqo.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data is stored.
OVH Cloud (OVH SAS)
OVH Cloud is a hosting service provided by OVH SAS.
Place of processing: France - Privacy Policy
SAP Business One (SAP SE)
SAP Business One is a cloud based software which provides for an Enterprise Resource Planner (“ERP”) software solution. This type of software embeds a cloud data storage service, which means that User’s Data may be stored in the cloud space connected to the software whenever the Data processed via the software is synchronized with other databases. This service is provided by the company SAP SE.
Place of processing: Germany - Privacy Policy
-
Push notifications
Ubeeqo may send push notifications to the User.
Cookie Policy
Ubeeqo uses Trackers. To learn more, Users may consult the Cookie Policy.
Additional information about Data collection and processing
Data communication to third parties
The Owner can share User’s Personal Data with the Ubeeqo SAS undertakings, as well as with its/their subcontractors and suppliers.
User’s Personal Data may also be shared with insurance companies and law enforcement agencies as well as with the Partners whenever it is deemed necessary to supply the Service.
The Data communicated is limited to that which is strictly necessary to provide the Service and the communication is made whenever is essential to allow the Owner to meet its contractual obligations.
Whenever User’s Personal Data is shared with a third party, the Owner will only do so after entering into a contract with the third party in which the latter undertakes to protect all Personal Data using appropriate security measures, as per the processing standards set forth in the relevant contract, and not to use that Personal Data for purposes other than those for which User’s consent has been collected, unless Data are communicated for the purpose of fulfilling the contract or for other purposes for which User has given its prior consent.
The Data communicated by the Owner to its Partners includes but is not limited to name, surname, details of booking, telephone number.
The User’s location is shared exclusively with Partners which provide for taxi, Private Hire Vehicle (“PHV”) or minicab services.
If the User does not agree with the above, User should refrain from using Ubeeqo.
Geolocation
Users must be aware that geolocation systems are embedded in car-sharing vehicles. Each vehicle where a geolocation system is installed is immediately recognisable by a sticker applied on the windscreen. This measure has been adopted by the Owner to prevent any fraud and/or damaging action against its property as well as to provide Users with a better service. Such information shall be used for the purposes listed below:
- Administrative and accounting purposes and invoicing to Users;
- Verification of the presence of the rented vehicle in the correct departure car park at the start of the rental;
- Verification of the presence of the rented vehicle in the correct return car park at the end of the rental;
- Location of the vehicle in the event of theft or suspected theft;
- Location of the vehicle in the event of a suspected accident in order to provide assistance or emergency medical treatment.
The location of the User is collected solely for the above purposes. The information concerning the location of the car-sharing vehicles is kept for the time strictly necessary to fulfil the purposes above.
Notice to the UK User about the geolocation feature
UK User must be aware that the geolocation system used in the cars in UK is provided by an independent subcontractor, namely the TrackGlobal Group.
For further information about how we share User’s Data with third parties, User is invited to refer to the paragraph “Data communication to third parties”.
Legal action
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of Ubeeqo or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
System logs and maintenance
For operation and maintenance purposes, Ubeeqo and any third-party services may collect files that record interaction with Ubeeqo (System logs) or use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
Ubeeqo does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using Ubeeqo and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.
Definitions and legal references
Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
User
The individual using Ubeeqo, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.
Data Subject
The legal or natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.
Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of Ubeeqo. The Data Controller, unless otherwise specified, is the Owner of Ubeeqo.
Service
The service provided by Ubeeqo International SAS and its subsidiaries as better described in the present privacy policy at the paragraph “Service provided by Ubeeqo”.
Partner
Each independent supplier who offers Users mobility solutions on Ubeeqo or related services (e.g. insurance companies).
Cookies
Small sets of data stored in the User's device.
Legal information
Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.
This privacy policy relates solely to Ubeeqo.