Privacy Policy of bscc.support

This Application collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google Analytics

        Personal Data: Cookies and Usage Data

    • Contacting the User

      • Contact form

        Personal Data: email address, first name, last name and phone number

      • Mailing list or newsletter

        Personal Data: company name, email address, first name, last name and website

    • Handling payments

      • PayPal, Square and Stripe

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Uptime Robot

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets

        Personal Data: Cookies and Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Cookies and various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • ScreenConnect

      In addition to the policy listed below, you may also be subject to ScreenConnect's Privacy Policy.

      ScreenConnect is the service we use for remote access. The information that may be stored on ScreenConnect is:
      > Your name
      > Your company name
      > Your computer name
      > Information about your computer
      > A unique identifier for your session and/or computer
      > Notes about your computer and or any problems you may be experiencing
      > A low resolution screenshot of what is currently on your computer (not high enough resolution to identify most text - only general shapes)
      > A history of when your computer was online
      > Whether or not you are currently using your computer.
      > Any chat messages exchanged with the technician

      We have three types of remote connections:
      Support access
      Unattended access
      Meeting access

      Within support access, the information is only easily accessible until the session is over since the remote access client is removed from your computer as soon as the session is over. This information may be logged for auditing purposes, but is not easily accessible. It is also only accessible by administrators of the service and only accessed if issues arise where we need to check into whether or not something happened.

      Within unattended access, the information is only easily accessible when the client is installed on your computer. It may also be logged just like support access mentioned above.

      Meeting access is occasionally used and follows the same policy as support access; the only difference is that it stores the information form all computers connected to the session.

    • SyncroMSP

      We use a third party application from RepairTech called SyncroMSP as a system monitor and management application. This application also serves as our ticketing software This may store basic contact information and information regarding the health of your systems, what software is installed, and certain computer usage information. It is also bound by the Syncro privacy policy found here: https://syncromsp.com/privacy-policy/

      In addition to the SyncroMSP privacy policy, within our account at SyncroMSP, Brian Semrau Computer Consulting also collects and stores your:
      > Name
      > Phone Number
      > Email address
      > Who you were referred by (if applicable)
      > Your business name (if applicable)
      > Your address
      > Your website
      > A link to your computer in our unattended remote access service (if you opted in for that service - you are opted out by default)

      We may occasionally contact you via email for marketing; however, we do our best to keep marketing emails to a minimum. Please let one of our staff know if you would like to opt-out of any marketing emails (by default you are opted in).

      We will also regularly reach out to you via email for communication related to the service being performed for you. This can also be opted out of. Please contact our staff to opt out of this communication.

      We will reach out to you via email and/or mail for billing related communication. You may request to not have invoices emailed and be mailed instead.

      We may reach out via email, phone, and mail for overdue collection attempts.

      At no time is your information sold to any other party.

    • Crashplan

      Some of our managed services may use Crashplan for backups - this will copy encrypted copies of your important data to Crashplan's servers; which may be recovered upon request or for backup integrity testing purposes by Brian Semrau Computer Consulting staff. For the complete Crashplan privacy policy, please visit: https://support.code42.com/Terms_and_conditions/Legal_terms_and_conditions/CrashPlan_for_Small_Business_EULA#9._Privacy_and_customer_information

    • Backblaze backup client

      Some of our managed services may use the Backblaze backup client and/or B2 Cloud storage for data backups - this will copy encrypted copies of your important data to Backblaze's servers; which may be recovered upon request or for backup integrity testing purposes by Brian Semrau Computer Consulting staff. For the complete Backblaze privacy policy, please visit: https://www.backblaze.com/company/privacy.html

    • CloudBerry Backups

      Some of our managed services may use the CloudBerry backup client along with Wasabi Cloud storage and local backup storage at Brian Semrau Computer Consulting for data backups - this will copy encrypted copies of your important data to Wasabi's and Brian Semrau Computer Consulting's servers; which may be recovered upon request or for backup integrity testing purposes by Brian Semrau Computer Consulting staff. For the complete CloudBerry backup client privacy policy, please visit: https://www.cloudberrylab.com/company/privacy-policy.aspx. For the complete Wasabi privacy policy, please visit: https://wasabi.com/legal/privacy-policy/.

    • Emsisoft

      We use Emsisoft for AntiVirus/AntiMalware through our managed services; and we also resell it to non-managed customers. Emsisoft may collect data about your computer per their privacy policy found here: https://www.emsisoft.com/en/software/privacy/

    • iThemes Security

      iThemes Security is a WordPress security service provided by iThemes Media, LLC.
      The way iThemes Security is integrated means that it filters all the traffic through this Application, i.e., communication between this Application and the User's browser, while also allowing some analytical data from this Application to be collected.
      Personal Data collected: Cookies and various types of Data as specified in the privacy policy of the service: https://ithemes.com/privacy-policy/

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

Contact information

    • Owner and Data Controller

      Brian Semrau Computer Consulting
      542 W. Belden
      Elmhurst, IL 60126

      Owner contact email: info@bscc.support