Privacy Policy of www.othereden.co.uk

This Application collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Advertising

      • Bing Ads and Google AdSense

        Personal Data: Cookies and Usage Data

    • Analytics

      • Display Advertising extension for Google Analytics, Facebook Ads conversion tracking, Google AdWords conversion tracking, Google Analytics and Google Analytics with anonymized IP

        Personal Data: Cookies and Usage Data

      • User ID extension for Google Analytics

        Personal Data: Cookies

    • Contacting the User

      • Contact form and Mailing list or newsletter

        Personal Data: email address

      • Phone contact

        Personal Data: phone number

    • Handling payments

      • PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with live chat platforms

      • LiveChat Widget

        Personal Data: Cookies and Usage Data

    • Registration and authentication

      • Google OAuth and Facebook Authentication

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Direct registration

        Personal Data: billing address, city, company name, country, email address, first name, house number, last name, phone number, shipping address, User ID, username and ZIP/Postal code

    • Remarketing and behavioral targeting

      • AdWords Remarketing, Facebook Remarketing, Remarketing through Google Analytics for Display Advertising and AdRoll

        Personal Data: Cookies and Usage Data

      • Facebook Custom Audience

        Personal Data: Cookies and email address

Further information about Personal Data

    • Interaction with feedback platforms

      This type of service allows Users to interact with third party feedback platforms to review the Owner of this Application and its service.

      Trustpilot (Trustpilot Inc.)
      To improve the satisfaction of customers, the Owner has partnered with the on-line review community Trustpilot (https://www.trustpilot.com) provided by Trustpilot Inc.

      When the User places an order with the Application, after a few days from its dispatch, an e-mail from Trustpilot will be sent (from the following email - noreply.invitations@trustpilotmail.com) inviting the User to add a review of the Owner's service on Trustpilot's website. The User is not not obliged to add such a review. However, customer reviews help improve the services provided. If the User makes multiple purchases with the Application, an e-mail invitation from Trustpilot will be sent after each fulfilled order. This gives the opportunity to represent a more accurate level of Owner's service to other customers via Truspilot.

      In order to send the e-mail invitation to evaluate the Owner, Trustpilot requires the User's first name, e-mail address, and User's order ID. Order ID is needed as proof that the sale was made via the Application. Trustpilot allows their users to create reviews of sellers themselves (when no invitation to review is sent on behalf of the seller). Reviews by customers invited by the seller are marked with "Verified order" - this, in contrast to reviews added by non-invited users, gives other customers confirmation that the reviewer describes a truly genuine shopping experience. In order to create a review the User will need to set up an account with Trustpilot. If the User does not respond to the e-mail invitation to add a review within 30 days, Trustpilot will delete User's information. If the User does not want to receive such invitations from Trustpilot, it is possible to unsubscribe from this service. Note that this includes all feedback request emails from all merchants using Trustpilot’s review invitation service.

      Personal Data: first name, e-mail address, User's order ID
      Privacy Policy

    • Access to third party accounts and permissions asked by this Application

      This Application may ask for some permissions allowing it to perform restricted actions authorized by the User with the User's Facebook or Google+ account and to retrieve information, including Personal Data, from them. This actions will be performed if the User chooses to use this Application using an existing account in other service ( Facebook/Google +) to retrieve Personal Data (specified below) in order to register (create and account) and sign in with this Application.

      Facebook account access (This Application)
      This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook, Inc.
      Permissions asked: email, first name, last name, country.
      Place of processing: US

      For more information about the Facebook permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.

      Google+ account access (This Application)
      This service allows this Application to connect with the User's account of Google+ provided by Google Inc.
      Permissions: e-mail, first name, last name, age, language
      Place of processing: US
      Privacy Policy

    • Additional Analytic tools

      The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: various types of Data
      Privacy Policy

    • Backup saving and management

      This type of service allows the Owner to save and manage backups of this Application on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the User provides to this Application.

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: various types of Data
      Privacy Policy

    • Displaying content from external platforms

      This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
      This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

      Google Fonts (Google Inc.)
      Google Fonts is a typeface visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
      Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.
      Place of processing: US – Privacy Policy

      Trustpilot widget (Trustpilot Inc.)
      Trustpilot is an on-line review community provided by Trustpilot Inc (https://www.trustpilot.com). It allows to collect customer reviews about service provided by the Owner.
      Privacy Policy

    • Managing landing and invitation pages

      This type of service helps with building and managing landing and invitation pages, i.e., pages for presenting a product or service, where you may add your contact information such as an email address.
      Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data: Cookies, email address and Usage Data
      Privacy Policy

    • Managing support and contact requests

      This type of service allows this Application to manage support and contact requests received via email or by other means, such as the contact form.
      The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: email address and other various types of Data.
      Privacy Policy

      LiveChat Widget (LiveChat, Inc.)
      The LiveChat Widget is a service for interacting with the LiveChat live chat platform provided by LiveChat, Inc.
      Personal Data collected: name, e-mail address, Cookies and Usage Data.
      Privacy Policy

      Call center services (Kontri Sp. z o.o.)
      This service includes providing customer support via e-mail, phone and other available means, as well as customers' order processing.
      Personal Data collected: various types of Data

    • Managing contacts and sending messages

      This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
      These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: various types of Data.
      Privacy Policy

    • Platform services and hosting

      These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: various types of Data.
      Privacy Policy

    • Hosting and backend infrastructure

      This type of service has the purpose of hosting data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: various types of Data.
      Privacy Policy

    • Infrastructure monitoring

      This type of service allows this Application to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.
      Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Application.

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: various types of Data.
      Privacy Policy

    • User Database management

      This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Application, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Application.
      Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Application.

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: various types of Data.
      Privacy Policy

    • Security

      The Owner appreciates the importance of responsible use of personal information, therefore please be assured that gathered personal data are not sold to any third parties.

      This Application uses Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that are sent. When signing in, logging in or placing an order the image of a closed padlock or an unbroken key is visible in the browser, which means that encryption is used.
      However, please note that even though appropriate measures are taken to safeguard data, no transmission over the Internet can ever be guaranteed secure.

      If this Application is used in a public location, it is recommended that you always log out of your account and close the website browser.

      The Owner of this Application recommends also that you enhance your online safety by following these guidelines:

      Keep your account passwords private. Do not share it.
      When creating a password, use at least 8 characters. A combination of letters and numbers is the safest choice. Do not use dictionary words, your name, email address, or your other personal data that can be easily accessed. It is also recommended that you frequently change your password.
      Avoid using the same password for multiple online accounts.


      LINKED SITES
      This Application may contain links to other websites, which are not operated by the Owner. Please note that this privacy policy applies only to the personal data that this Application collects and the Owner cannot be responsible for personal data that third parties may collect, store and use through their website. The User should always read the privacy policy of each visited website.

    • Contacting the user- additional tools

      IAI-shop (IAI S.A)
      IAI-shop is a platform provided by IAI S.A. that allows the Owner to build, run and host an e-commerce website.
      Personal Data collected: various types of Data..
      Privacy Policy

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use this Application only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Application.

    • Unique device identification

      This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

    • User identification via a universally unique identifier (UUID)

      This Application may track Users by storing a so-called universally unique identifier (or short UUID) for analytics purposes or for storing Users' preferences. This identifier is generated upon installation of this Application, it persists between Application launches and updates, but it is lost when the User deletes the Application. A reinstall generates a new UUID.

Contact information

    • Owner and Data Controller

      KONTRI LTD
      49 HEVEA ROAD
      DE13 0SH BURTON-ON-TRENT
      UNITED KINGDOM
      0 2031 291 615 (+44 20 3129 1615 FROM OVERSEAS)

      Owner contact email: contact@othereden.co.uk