Privacy Policy di gfinance.it

Questo Sito Web raccoglie alcuni Dati Personali dei propri Utenti.

Dati personali raccolti per le seguenti finalità ed utilizzando i seguenti servizi:

    • Commento dei contenuti

      • Facebook Comments

        Dati Personali: Cookie e Dati di utilizzo

    • Contattare l'Utente

      • Modulo di contatto

        Dati Personali: città, cognome, email, indirizzo, nome, numero di telefono e ragione sociale

      • Mailing list o newsletter

        Dati Personali: CAP, città, cognome, email, indirizzo, nome e ragione sociale

    • Gestione contatti e invio di messaggi

      • MagNews

        Dati Personali: email e varie tipologie di Dati secondo quanto specificato dalla privacy policy del servizio

    • Registrazione ed autenticazione

      • Registrazione diretta

        Dati Personali: CAP, città, cognome, indirizzo, nazione, nome, numero di telefono, professione, ragione sociale e settore di attività

    • Remarketing e behavioral targeting

      • Facebook Remarketing e AdWords Remarketing

        Dati Personali: Cookie e Dati di utilizzo

    • Statistica

      • Google Analytics con IP anonimizzato, Monitoraggio conversioni di Facebook Ads, Monitoraggio conversioni di Google AdWords, Monitoraggio conversioni di LinkedIn e Monitoraggio conversioni di Twitter Ads

        Dati Personali: Cookie e Dati di utilizzo

    • Visualizzazione di contenuti da piattaforme esterne

      • Google Fonts

        Dati Personali: Dati di utilizzo e varie tipologie di Dati secondo quanto specificato dalla privacy policy del servizio

      • Widget Google Maps

        Dati Personali: Cookie e Dati di utilizzo

Ulteriori informazioni sui Dati Personali

    • Profilazione

      L'elaborazione dei Suoi dati personali nonché aspetti relativi alla sua situazione finanziaria consente alla Società di proporre le migliori offerte conformi alle sue esigenze personali.

      Finalità del trattamento;ì: Elaborazione dei suoi dati personali e finanziari, nonché abitudini di consumo, preferenze, interessi, comportamenti, con modalità interamente o parzialmente automatizzate, al fine di individuare ed offrire servizi o attività più appropriate alla Sua persona.

      Natura del conferimento: Facoltativa.

      Conseguenze rifiuto conferimento dati: Il mancato conferimento del consenso, sebbene consentirà allo stesso modo alla Società di dare esecuzione all'attività da Lei richiesta, impedirà alla Società di individuare i servizi conformi alle sue qualità personali.

      Base giuridica del trattamento: Consenso espresso dell'interessato.

      Periodo conservazione dati personali: I Suoi dati personali saranno trattati per tale finalità fino alla Sua decisione di revocare il consenso e/o di ottenere la cessazione del trattamento. In ogni caso, le attività di profilazione prenderanno in considerazione esclusivamente i dati relativi agli ultimi 12 mesi.

    • Tidio Live Chat

      Tidio LLC(with its registered office in 180 Steuart St,CA 94119, San Francisco), a California corporation together with its directly and indirectly wholly owned affiliates i.e.:
      - Tidio Ltd with its registered office in [220C Blythe Road, W14 0HH, London] and
      - Tidio Poland Sp. z o.o. with its registered office in [Podhalańska 15B, 80-322, Gdańsk].

      (collectively “Tidio Group”,“Tidio”,”us”, “we”, or “our”) operate the www.tidiochat.com website (the “Services”).

      Tidio is committed to protecting your privacy.

      This Privacy Policy explains how Tidio collects and uses personal information about you if you use our Service. “Personal Information” is an information that could potentially identify an individual, such as their name, last name, e-mail address or billing information. Tidio pays full attention to the use of your data in compliance with the laws of your country of origin and respects your will of disclosing your Personal Information.

      We will not use or share your information with anyone except as described in this Privacy Policy.

      We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.tidiochat.com .

      Please read this Privacy Policy carefully to find out about:

      who we are,
      personal data we collect about you, how is is used and why, including the legal basis for our processing,
      marketing communications and automated decision-making (including profiling),
      who we share your personal data with,
      how we use cookies,
      how long we keep your personal data for,
      our policy on children’s personal data,
      your rights,
      how you can contact us.
      You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent). For more information, please see the section “Your rights”.

      If you have any questions about this Privacy Policy or you wish to exercise any of your rights in relation to your personal data, please contact us at support@tidio.net.

      Who we are
      Founded in 2013, Tidio is a communication platform that allows businesses to communicate with their customers. Hundreds of thousands of merchants around the world use our service to improve their sales and customer satisfaction rates. Our platform includes features such as live chat, bots, integration with Messenger and email. Every tool for communicating with your clients is in one place, accessible through our dashboard and mobile app.

      Information Collection
      The table at the end of this Privacy Policy describes the types of personal data we collect about you, how it is used and why. It also sets out the legal basis for us processing personal data about you in this way.

      Information You Provide
      Your Messages. To improve performance, perform content analysis and deliver media messages more efficiently, we retain that content on our servers for a longer period of time. We reserve the right to contain the message history and your data. You can alter them at any time.

      Automatically Collected Information

      Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.
      Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information and device identifiers. Please be aware Tidio may have access to your geo-location data and process IP address of all devices you use our software on.
      Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide Tidio for web and desktop and other web-based services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you.
      Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.
      Third-Party Services. We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them through a mobile carrier’s or device provider’s promotion of our Services. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

      Information Use

      We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.


      Who we share your personal data with

      For the purposes set out in the section “Information Collection” , we sometimes provide your personal data to other companies and certain services providers who perform certain business operation on our behalf. This includes:

      Stripe, Inc.
      Amazon Web Services, Inc.
      Mailgun Technologies, Inc.
      OVH HOSTING INC.
      Tidio Ltd.
      Tidio LLC.

      In some cases, the personal data we collect from you may also be accessed or processed outside the EEA. Such destination may not have laws which protect information to the same extent as in the EEA. We have obligations to ensure that your personal data is only accessed or processed from territories outside the EEA where the European Commission has decided that the territory in question ensures an adequate level of protection (known as a ‘whitelisted’ territory) or, in the absence of a decision by the European Commission, there are appropriate safeguards in place to protect your personal data. For example, if your personal data is accessed or processed from a territory outside the EEA which is not whitelisted, the appropriate safeguards may be provided by standard data protection clauses adopted by the European Commission (known as ‘model clauses’).

      We also have obligations to ensure that your personal data accessed or processed by us or by our service providers and processors operating outside the EEA is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

      Please ask us if you would like more information about the safeguards that are used to protect your personal data when it is processed outside the EEA (see the section “Contact us”).

      In addition, we may share your personal data with other organisations in the following circumstances:

      if we are required by applicable law or a public authority to share information about you,
      if we need to share information about you in order to establish, exercise, defend or protect the right, property or safety of our business, our customers or others (this includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection; and
      To successors in title or replacement operators of all or part of our respective businesses.
      Assignment, Change Of Control And Transfer

      All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

      Cookies

      About cookies
      A cookie is a small text file that a website you visit asks your browser to store on your computer or mobile device.

      How we use cookies
      We use cookies to understand, secure, operate, and provide our Services.

      How to control cookies
      You can follow the instructions provided by your browser or device (usually located under "Settings" or "Preferences") to modify your cookie settings. Please note that if you set your browser or device to disable cookies, certain of our Services may not function properly.

      How long we keep your personal data for

      We retain your personal data for no longer than is necessary for the purposes for which the information is collected (see the section „Personal data we collect about you, how it is used and why, including the legal basis for our processing“ for details of the relevant purposes). When determining the relevant retention periods, we will take into account factors including:

      - legal obligation(s) under the applicable law to retain data for a certain period of time, for example, accounting obligations;
      - statute of limitations under applicable law,
      - (potential) disputes;
      - Guidelines issued by relevant national data protection regulators.

      Otherwise, we securely erase your information once this is no longer needed for the purposes for which the information is collected.

      Service Providers

      We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Services-related services or to assist us in analyzing how our Services is used.

      These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

      Law And Protection

      We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and Conditions and this Privacy Policy and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Tidio or others.

      Our Global Operations

      You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to the United States and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

      Security

      The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant United States law..

      International Transfer

      Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

      If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.

      Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

      In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of California shall have exclusive jurisdiction over the matter.

      Children's Privacy

      Our Service does not address anyone under the age of 13 ("Children").

      We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us at support@tidio.net. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

      Your Rights

      By law, you have the following right with regard to your personal data. Further information and advice about your rights can be obtained from your national data protection regulator. If you wish to exercise any of your rights in relation to your personal data, please contact us at support@tidio.net .

      Rights

      What does it mean?

      Right to be informed
      You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we’re providing you with the information in this Privacy Policy.

      Right do access
      You have the right to obtain access to your personal data (if we’re processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your personal data in accordance with data protection law.

      Right to rectification
      You are entitled to have your personal data corrected if it’s inaccurate or incomplete.

      Right to erasure
      This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

      Right to restrict processing
      You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.

      Right to data portability
      You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your personal data between our IT systems and theirs safely and securely, without affecting its usability.

      Right to object to processing
      You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent).

      Right to withdraw consent
      If you have given your consent for direct marketing, you have the right to withdraw your consent at any time. The withdrawal does not affect the lawfulness of previous processing, but from the time you withdraw your consent we will not process any further personal data. As noted above, if you withdraw consent then we may not be able to provide you with all the benefits of the Tidio.

      Right to lodge a complaint
      You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

      We are required by law to act on requests and provide information free of charge, except where your requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the requested.

      Please consider your request responsibly before submitting it. We will respond to your request as soon as we can. Generally, this will be within one month from when we receive your request but if the request is going to take longer to deal with, we will let you know.

      To find out how to submit a request, please see the section "Contact us".

    • Ulteriori informazioni

      Il servizio non è rivolto ai minori di 13 anni.

    • Attività di marketing

      La Società intende trattare i Suoi dati personali al fine di inviarLe comunicazioni commerciali di prodotti e servizi della Società, incluso il marketing diretto condotto utilizzando i risultati dell'attività di analisi, nonché procedere alla vendita diretta e al compimento di indagini o ricerche di mercato. La Società si riserva la possibilità di effettuare attività di analisi per mezzo di statistiche (ad esempio considerando parametri quali l'orario della prima apertura delle mail o eventuali operazioni di inoltro della mail nei confronti di soggetti terzi).
      Finalità del trattamento: a) Invio di materiale pubblicitario, vendita diretta, indagini o ricerche di mercato e/o comunicazioni commerciali, b) promozione e vendita di prodotti e servizi mediante l'impiego di strumenti quali per esempio posta elettronica, telefax, SMS, MMS, etc., c) marketing diretto, promozione e vendita di prodotti e servizi mediante l'impiego dei risultati dell'attività di analisi.
      Natura del conferimento: Facoltativa.
      Conseguenze rifiuto conferimento dati: Il mancato conferimento dei dati non inciderà sulla soddisfazione delle sue richieste e sull'esecuzione dei contratti ma comporterà l'impossibilità per il Titolare di inviarLe comunicazioni di marketing. In particolare, nel caso in cui l'attività di analisi venga effettuata per mezzo di statistiche, i Suoi dati personali saranno resi anonimi tramite un'apposita funzionalità del sistema utilizzati.
      Base giuridica del trattamento: Consenso espresso dell'interessato
      Periodo conservazione dati personali: I Suoi dati personali per tale finalità saranno trattati fino alla Sua decisione di revocare il consenso e/o di ottenere la cessazione del trattamento. Qualora Lei abbia altresì acconsentito all'attività di profilazione di cui al punto 3.3 della presente Informativa, le attività di marketing prenderanno in considerazione esclusivamente i dati relativi agli ultimi 24 mesi.

Informazioni di contatto

    • Titolare del Trattamento dei Dati

      GFINANCE srl - via F.Lippi 11- 25134 Brescia (Italia)

      Indirizzo email del Titolare: privacy@gfinance.it