Privacy Policy of Salesflare

Salesflare collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Advertising

      • Google AdSense and Google Ad Manager

        Personal Data: Cookies; Usage Data

      • Google Ads conversion tracking and R2B2

        Personal Data: Trackers; Usage Data

    • Analytics

      • Google Analytics (Universal Analytics) and Analytics collected directly

        Personal Data: Cookies; Usage Data

      • User ID extension for Google Analytics

        Personal Data: Cookies

      • ProfitWell

    • Contacting the User

      • Phone contact

        Personal Data: phone number

      • Contact form

        Personal Data: email address; first name; last name; phone number

    • Content performance and features testing (A/B testing)

      • Google Optimize

        Personal Data: Cookies; Usage Data

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Tracker; Usage Data

      • SoundCloud widget

        Personal Data: Usage Data

    • Handling payments

      • Stripe

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • GitHub Pages and Google Cloud Storage

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Information collection

      • Refiner

    • Managing contacts and sending messages

      • Mailchimp and Sendgrid

        Personal Data: email address

    • Managing landing and invitation pages

      • Unbounce

        Personal Data: Cookies; email address; Usage Data

    • Platform services and hosting

      • WordPress.com

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

      • Google OAuth and Windows Live Connect

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • Facebook Remarketing, Google Ads Remarketing and Remarketing with Google Analytics

        Personal Data: Cookies; Usage Data

      • Facebook Custom Audience

        Personal Data: Cookies; email address

      • AdRoll

        Personal Data: device information; purchase history; Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data; various types of Data

    • RSS feed management

      • Feedburner

        Personal Data: Cookies; Usage Data

    • Tag Management

      • Segment

        Personal Data: Cookies; Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Cookies; various types of Data as specified in the privacy policy of the service

    • User database management

      • Intercom

        Personal Data: Data communicated while using the service; email address; Tracker; Universally unique identifier (UUID); Usage Data; various types of Data as specified in the privacy policy of the service

      • FullContact

        Personal Data: company name; date of birth; Email; first name; gender; last name; various types of Data as specified in the privacy policy of the service

      • Access on signup to Google User Data & Window Live Connect User Data

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Salesflare

      Salesflare is a Customer Relationship Management service provided by Salesflare BVBA.

      Purpose
      Customer relationship management

      Personal Data collected
      Email address
      Various types of data as specified in the privacy policy and data processing agreement (DPA) of the service
      Cookies
      Visit data

      Data Processing Agreement
      To request a Data Processing Agreement for signature, fill out the form here.

    • Device permissions for Personal Data access

      Provider
      Salesflare

      Purpose
      Device permissions for Personal Data access with the Purpose of providing Customer Relationship Management services to the User.

      Personal Data collected
      Call log permission
      Camera permission (/ Files and media)
      Contact permission

      Description
      Depending on the User's specific device, Salesflare may request certain permissions that allow it to access the User's device Data as described below.

      By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.

      The exact procedure for controlling app permissions may be dependent on the User's device and software.

      Please note that the revoking of such permissions might impact the proper functioning of Salesflare.

      If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by Salesflare.

      Call logs permission
      Used for accessing the call log to automatically log calls to timelines with customer interactions in Salesflare (and for no other purpose). Salesflare synchronizes hashed (one-way encrypted) phone numbers, date and duration of the call, and the type of call (incoming, outgoing or missed). When no name is available yet for a contact in the CRM, it may also synchronize the name of the person from the call log. This permission is only available on Android.

      Camera permission
      Used for accessing the camera or capturing images and video from the device. This is used to scan business cards and create contact records from them in Salesflare. This permission is replaced by "Files and media" in more recent Android version.

      Contacts permission
      Currently unused. Reserved for future synchronization of contacts between the User's Device and Salesflare.

    • Push notifications

      Salesflare may send push notifications to the User to achieve the purposes outlined in this privacy policy.

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for Salesflare, some or all of the apps on the particular device.
      Users must be aware that disabling push notifications may negatively affect the utility of Salesflare.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use Salesflare only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use Salesflare.

Contact information

    • Owner and Data Controller

      Salesflare BVBA
      Rijnkaai 37 box 4
      2000 Antwerpen

      Owner contact email: privacy@salesflare.com